Call Center Services, Outsourcing Services, Outsourcing Projects
The global economy has changed in many ways in the last half decade and so have the underlying platforms behind information and computer technology. Combined, this has dramatically affected the relationship between clients who need Business Process Outsourcing and providers who dial it in. In many ways we're seeing the birth of the second generation of BPO, a more complex business model that will require both buyers and providers to evolve and mature. Here are a few trends to keep your eyes…Continue
Added by Posco on May 30, 2012 at 10:00pm — No Comments
Outsourcing a contact center isn’t an easy decision. There are many stages and several factors involved. Despite of addressing all the concerns, many a times that relationship fails. It fails, primarily because of mismatched expectations in terms of performance, communications, margins and so on. Below are the top 4 reasons why call center outsourcing fails?
1. Choosing the Wrong Vendor
What made you award your call…
Added by Pooja Sharma on May 17, 2012 at 9:00am — No Comments
According to a research conducted by National Outsourcing Association of the United Kingdom, majority of the British have a grave misunderstanding related to outsourcing. Most of the people living in England believe that outsourcing is an evil that robs jobs. However, NOA’s analysis of 2011 resulted in opposite findings. These misconceptions are linked with the loss of jobs, outsourcing to India and opening of brand factory in China. This…Continue
Added by Alex Marshall on May 16, 2012 at 8:27pm — No Comments
When it comes to decide an outsourcing partner one needs to be ultra careful as that relationship is bound to have a deep impact on a company’s reputation among its end customers. Having said that, a company needs to see many factors including profitability which is usually the prime reason for such a move. Despite of this many a times a client’s and a vendor’s relation turn sour which raises doubts about the concept though essentially it is the question of vendor selection. If a client has…Continue
The great IT industry of India is in trouble. Recession, stiffer competition and highly demanding clients are giving the vendors very limited space to breathe. Issues after issues are cropping from nowhere and the answers are not within sight. The industry is divided. Some say these are company specific issues where as some argue these are industry specific. Infosys and Wipro tried hard to defend their weak performance, whereas TCS celebrated its first ever $10 billion…
Added by Amit Saxena on May 9, 2012 at 7:00pm — No Comments
E18, the events arm of Network 18, is organising a one-day forum titled, “BPO INDIA FORUM 2012” on 9th and 11th May 2012. At the conference we hope to discuss the opportunities and challenges that the industry will face and need to overcome in some of the fruitful sessions with the industry and thought leaders.
Key Topics of Discussion
* For CEOs: Driving non-linear growth - do we have a business model?
* For COOs: and…