May 2012 Blog Posts (6)

The global economy has changed in many ways in the last half decade and so have the underlying platforms behind information and computer technology. Combined, this has dramatically affected the relationship between clients who need Business Process Outsourcing and providers who dial it in. In many ways we're seeing the birth of the second generation of BPO, a more complex business model that will require both buyers and providers to evolve and mature. Here are a few trends to keep your eyes…

According to a research conducted by National Outsourcing Association of the United Kingdom, majority of the British have a grave misunderstanding related to outsourcing. Most of the people living in England believe that outsourcing is an evil that robs jobs. However, NOA’s analysis of 2011 resulted in opposite findings. These misconceptions are linked with the loss of jobs, outsourcing to India and opening of brand factory in China. This…

When it comes to decide an outsourcing partner one needs to be ultra careful as that relationship is bound to have a deep impact on a company’s reputation among its end customers. Having said that, a company needs to see many factors including profitability which is usually the prime reason for such a move. Despite of this many a times a client’s and a vendor’s relation turn sour which raises doubts about the concept though essentially it is the question of vendor selection. If a client has…

E18, the events arm of Network 18, is organising a one-day forum titled, “BPO INDIA FORUM 2012” on 9th and 11th May 2012. At the conference we hope to discuss the opportunities and challenges that the industry will face and need to overcome in some of the fruitful sessions with the industry and thought leaders.

Key Topics of Discussion

* For CEOs: Driving non-linear growth - do we have a business model?



* For COOs: and…