May 2011 Blog Posts (14)

Royal Dutch Shell walked off the stage, in Amsterdam, with the 2011 Award for Excellence in Improvement & Innovation (Europe). Everyone out there, in the global business services market, will want to know what they are doing right...



By: Royal Dutch Shell

 

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Taking advantage of SSON’s SSOPRO course to strengthen their skill set. Who are the people signing up for SSOPRO? What are they getting out of it? How are they applying what they’re learning? We’re delighted to introduce…



By: SSON Continue

3-minute coaching sessions to escalate your career: Deliver your message so that the one you give is also the one the audience receives! Not always easy...



By: Glenn Remoreras, in collaboration with Ira Fialkow and Ivy Remoreras

 

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A survey of SSON members highlights the 5 most important characteristics for a shared services leader, and offers tips for improving your management skills...

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Pulse Survey: SSON asks delegates at the annual European SS&O Week in Amsterdam what they are focusing on. Worryingly – the looming talent shortage will catch most unprepared.



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Patrick Cassity, Global Shared Services Leader for Owens Corning, discusses the decision to move from “build” to “buy” – and how to manage the jobs transitions that come with outsourcing...



By: Interview by Amber Scorah for SSON

 

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When Suzanne Eller was faced with hiring over 1,900 staff in a year, her team of nine recruiters was overwhelmed. She opted for an RPO agreement with KellyOCG instead...



By: SSON interview with Suzanne Eller

 

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An interview with: CEO, Therese Tucker, Blackline Systems, conducted by Larry Janis, Managing Partner Integrated Search Solutions and Founding Partner of GSSOCX



LJ: As the CEO of BlackLine, what are your responsibilities?



TT: My responsibilities in a broad sense are to safely grow the company without losing the focus on client satisfaction. One of the reasons that BlackLine has been so successful is our willingness to listen to our clients and implement what they need to… Continue

Costa Rica's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound… Continue

Globalised payroll: Should it be part of global HR or global finance? Or is outsourcing the best solution? Get some answers here...



By: Rakesh Sangani, SSON Editor-at-Large

 

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the Bucket Leaks Only If There Are Holes In IT!



Simple Wisdom! No Holes – No Leaks!



I am using this as an analogy towards the management of a Business Process Outsourcing Unit. The logic is quite simple – really but the actions are quite complex.



Points Elucidated…



First – Understand Your Internal Competencies i.e. Delivery, Competency, Resources (Financial, Process Expertise & General Personnel - Manpower), Tools – processing,… Continue

A C-suite perspective – Exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff.



By: By Clarence Ti, Chief Executive, Vital.org

 

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A C-suite perspective exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff...



By: By Clarence Ti, Chief Executive, Vital.org… Continue

A C-suite perspective – exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff.

 

By: Clarence Ti, Chief Executive, Vital.or

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