Call Center Services, Outsourcing Services, Outsourcing Projects
Royal Dutch Shell walked off the stage, in Amsterdam, with the 2011 Award for Excellence in Improvement & Innovation (Europe). Everyone out there, in the global business services market, will want to know what they are doing right...
By: Royal Dutch Shell
|"Developing a Continuous Improvement programme and capability is a…|
Added by Ben Knowles on May 26, 2011 at 4:22pm — No Comments
Manoj Kumar, Mascon Global (Europe)
Expertise in (1) Contracting & Negotiation (2) Customer &…
Added by Ben Knowles on May 26, 2011 at 4:20pm — No Comments
3-minute coaching sessions to escalate your career: Deliver your message so that the one you give is also the one the audience receives! Not always easy...
By: Glenn Remoreras, in collaboration with Ira Fialkow and Ivy Remoreras
|"No matter how insightful, or powerful, innovative or fantastic, your…|
Added by Ben Knowles on May 25, 2011 at 4:04pm — No Comments
Success Factors for “Boss Quality” in Shared Services Leaders
“Boss Quality” is a phrase sometimes used to describe the characteristics of leaders and managers -…
Added by Ben Knowles on May 24, 2011 at 8:49pm — No Comments
Shared Services & Outsourcing Week, held in Amsterdam earlier this month, presented an opportunity to take the pulse of a large sourcing audience. SSON used…
Added by Ben Knowles on May 23, 2011 at 8:47pm — No Comments
Patrick Cassity, Global Shared Services Leader for Owens Corning, discusses the decision to move from “build” to “buy” – and how to manage the jobs transitions that come with outsourcing...
By: Interview by Amber Scorah for SSON
AS: Welcome to the Shared Services Podcast. I’m Amber Scorah . Today’s guest is Patrick…
Added by Ben Knowles on May 20, 2011 at 8:31pm — No Comments
When Suzanne Eller was faced with hiring over 1,900 staff in a year, her team of nine recruiters was overwhelmed. She opted for an RPO agreement with KellyOCG instead...
By: SSON interview with Suzanne Eller
|"HR people are very visual; you can talk about it to us all day long…but you’ll only…|
Added by Ben Knowles on May 18, 2011 at 9:09pm — No Comments
Added by larry janis on May 18, 2011 at 12:47am — No Comments
Added by Richard Blank on May 17, 2011 at 5:00am — No Comments
Globalised payroll: Should it be part of global HR or global finance? Or is outsourcing the best solution? Get some answers here...
By: Rakesh Sangani, SSON Editor-at-Large
We live in an age of globalisations with organisations increasingly reviewing their global options for shared services and outsourcing. This whitepaper will focus on the globalisation of Payroll and…
Added by Ben Knowles on May 16, 2011 at 8:17pm — No Comments
Added by Raj Sukheja on May 10, 2011 at 11:18am — No Comments
A C-suite perspective – Exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff.
By: By Clarence Ti, Chief Executive, Vital.org
SSON is pleased to share with our readers a series of articles…
Added by Ben Knowles on May 5, 2011 at 5:56pm — No Comments
Added by Ben Knowles on May 5, 2011 at 5:54pm — No Comments
A C-suite perspective – exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff.
By: Clarence Ti, Chief Executive, Vital.or
SSON is pleased to share with our readers a series of articles contributed…
Added by Ben Knowles on May 5, 2011 at 5:52pm — No Comments