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Featured Blog Posts – May 2010 Archive (18)

Outsourcing Philippines Not a Passing Trend

A report by the Harvard Business Review states that outsourcing is a significant business solution – perhaps the most important one for the last 75 years or so.

The idea of outsourcing has been buzzing for a long time and many large companies have already reaped profits by it. What is causing a glitch about outsourcing now, is that so many people from where projects are outsourced are unemployed. So much so that, this practice is no longer about how to get the job done efficiently,…


Added by Jacob Cherian on May 30, 2010 at 5:00pm — No Comments

BPO firms strengthening onshore presence to tap new opportunities

Business process outsourcing firms, which have profitably worked for their clients in the United States and Europe for over a decade now, are now bracing their 'onshore' manifestation in these foreign locales with a view to take advantage of new business prospects.

In brief, offshore outsourcing denotes a procedure whereby a company engages an outside firm to execute some of its business operations in the latter’s country at lesser rates. When the job is executed in the same…


Added by Chandan Das on May 25, 2010 at 1:00pm — No Comments

UK Government Outsourcing Contracts Fear Sword of Damocles Overhead

Following the UK elections and subsequently, the naming of the country’s new Prime Minister David Cameron and Chancellor George Osborne has pushed government outsourcing contracts in limbo, as companies anticipate the stance the new government will enforce.

When the news broke out on the 17th of May that the new UK government would be… Continue

Added by Outsourcing Insider on May 25, 2010 at 5:51am — 1 Comment

New IT Initiative: Brazil’s Credit Union SICREDI Outsources to Accenture

Amid the long string of news about outsourcing in the media, some of the deals that stand out the most are Microsoft’s outsourcing agreement with Infosys and Fisher-Price offshoring its IT work.

In fact, 2010 statistics on outsourcing to India, reveal that outsourcing providers in the subcontinent are gaining momentum, making it one of the… Continue

Added by Jacob Cherian on May 23, 2010 at 12:45am — No Comments

Surge in Public Sector Outsourcing Likely as Coalition Government Takes the Reigns

Number 10 has a new face, a new government for Anglo-prosperity, and it's going to get things done! It’s exciting times for the UK’s workforce, or is it?

In my last blog, I drew attention to the post-recession financial black hole and the widely touted prospects of the UK’s public sector potentially saving £25 billion, achievable apparently, largely, through outsourcing. If we allowed ourselves to believe everything we heard, is this really possible without being detrimental to the… Continue

Added by Martyn Hart on May 19, 2010 at 10:32pm — No Comments

Expanding your horizons, freeing your resources. How can centrally managed international payroll help your business thrive?

Your business is solid; you have weathered the financial storm and are ready to move from survival mode back to wealth creation. Your market analysis tells you it the time is ripe to move into one of the rapidly developing economies.

But exciting as any expansion might be, there are challenges to be met, as all multinational businesses know. Not least of these is how you handle the complexities of payroll and especially international payroll.

And the global payroll… Continue

Added by Daniil Shash on May 18, 2010 at 1:39pm — No Comments

IBM vs. Indiana: Big Blue Makes Indiana See Red

The Big Blue is making the state of Indiana and its residents see red. In a series of events that began with the signing of a very profitable outsourcing deal between the state of Indiana and technology outsourcing company IBM, the deal has now ended up with IBM (NYSE:IBM) filing a countersuit against Indiana late last week in an affair that began as,… Continue

Added by Outsourcing Insider on May 18, 2010 at 12:05pm — No Comments

Australian BPO Market

The global search continues for the next big geography to enter into Business Process Outsourcing contracts. Could this be Australia?

Datamonitor predicted the market to grow at a rate of 7.5% each year, until 2013 reaching a value of $8 billion. This is comparably low compared to the 2009 deal values in Europe of $43.8 billion, but many providers would consider the Australasia region in its entirety as a market worth pursuing.

It is worth noting that in Australia the… Continue

Added by Rakesh Sangani on May 17, 2010 at 2:59pm — No Comments

Solving Multinational Payroll and HR Challenges

There has been tremendous growth in the number and size of multinational companies today, leading to significant challenges in the areas of human resources and payroll.

With the increasing number of employees and office locations, it has become more difficult to control internal processes and establish communication between different parts of an organization. According to Intercomp Global Services research, the number of employees employed by the typical multinational company is 3,500. The… Continue

Added by Daniil Shash on May 17, 2010 at 2:17pm — No Comments

Cognizant Outlook Bright; Emerging Ahead of Competitors

The big three of Indian outsourcing companies have a lot to evaluate, as their lower ranking rival Cognizant (NASDAQ:CTSH), is slowly starting to emerge ahead of the pack following the company’s first quarter results. This comes with the continued albeit slow rebound of the outsourcing market this year.

Days before the release of Cognizant’s… Continue

Added by Outsourcing Insider on May 14, 2010 at 6:55am — No Comments

SEO Outsourcing Enables Companies to Focus on Core Competencies

SEO is a method used in online advertising to obtain more clients. As more and more businesses are going online, doing business itself has changed drastically. And newer techniques have made businesses more successful.

Outsourcing SEO services to seo firms in India is one solution to in terms of making your company’s presence known. A company can do lots of things to gain in popularity online.… Continue

Added by Jacob Cherian on May 14, 2010 at 3:36am — No Comments

Shared services: Why? How? What for and how long?

Process standardization, simplification, harmonization, cost management, achieving synergies, common systems, practices and ways of doing things, common technology – that is all what can be delivered using shared services. Let’s briefly analyze some statistics delivered by surveys undertaken on shared services

1 or 5? – How many shared service centers in use?

Almost 50% of international corporations with shared services use just one shared service center (SSC) and… Continue

Added by Magdalena Szarafin on May 13, 2010 at 11:00pm — 1 Comment

Offshoring To Dominate IT sector Despite Move to Insource Locally

Without a doubt, rapidly growing Asian economies like China and India have become the front-runners in the IT outsourcing industry. In a sense, they lead the IT outsourcing revolution as well.

The BDO 2010 Technology Outlook Survey reveals that China ranks first as the favored destination for current and future markets. In this regard, China has overtaken India, which has dominated the outsourcing scene for the last twenty years. Trailing China in the BDO survey was Southeast Asia… Continue

Added by Jacob Cherian on May 13, 2010 at 8:40am — No Comments

Can sustainability be an USP for BPO vendors?

Usually sustainability is thought of as cutting down CO2 emissions and planting more trees. But sustainability is more than just acquiring a green image. It is another way to look at your own company, the external environment and thus also your sourcing strategy. Organizations can actually profit from better financial results by a smart application of the modern aspects of this theme. Two situations as examples.

A large oil and gas company outsourced a part of its BPO activities to… Continue

Added by Francois Zielemans on May 11, 2010 at 5:21pm — 1 Comment

Evolution of Shared Services

The sharing of corporate services across an entire organisation is not a new concept. It has been around for as long as businesses have existed. Centralising "back office" services within an organisation, is also not new in concept, but optimising the centralised services through organisational redesign, process optimisation, technology enablement and behavioural change is more of a recent development.

But after an organisation achieves those benefits through the set up,… Continue

Added by Rakesh Sangani on May 10, 2010 at 3:26pm — No Comments

Vietnam- The new “India”?

There’s no question that the most of offshored work ends up in India. But another country is stepping up. Maybe it is not a well-known fact to many, but Vietnam is becoming fast a center for information technology companies to set-up their offshore operations. Despite of the huge market share of India and China in offshore development, Vietnam is quickly emerging as a software outsourcing destination.

In 2009, GlobalServices named Vietnam’s Ho Chi Minh City among the top 5 outsourcing… Continue

Added by Pentalog High Tech on May 7, 2010 at 2:05pm — No Comments

Rethinking Does IT Matter? And Implications for Service Providers

When Nichola Carr wrote that infamous (or famous depending on your point of view) article (“Does IT Matter?” by Nicholas G. Carr. Harvard Business School Press, May 2004), most refuted Mr. Carr vehemently. In 2004, it was hard to imagine a world where the Data Center is in the cloud and applications are delivered as a service. Nearly six years later, most firms are shifting to the cloud, and collaboration and social computing, and SaaS technologies have become common place. But the… Continue

Added by Subbu Murthy on May 3, 2010 at 11:41am — No Comments

IT Outsourcing Industry Dominated by Mid-Contract Restructuring

Although the figures seem to suggest that the IT outsourcing industry is experiencing a rebound following a downturn in the global economy, contract values point to renegotiations dominating the outsourcing scene in IT.

In comparison to year ago figures, contract vale for application plus infrastructure and application development contracts inked in Q1 of 2010 have more than doubled. Deals involving application development totaled $3.2 billion while the application plus…


Added by Jacob Cherian on May 1, 2010 at 9:30am — 1 Comment

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