April 2012 Blog Posts (12)

Business Process Outsourcing major Aegis is waiting for its instagram moment. The company promoters have made up their mind to sell it. The hunt is on for a suitable buyer, who can offer them their desired valuation. According to media reports, Essar Group is considering a sale of its billion dollar, BPO unit Aegis, after receiving non-binding offers from private equity giants. Market speculation say - Bain Capital and Kohlberg Kravis Roberts & Co (KKR), among others, have been in…

Outsourcing is one of the fastest growing trend of our times and is nearly unstoppable. The cost of operations is rising and hence the companies mainly from the west have started to look out for better alternatives, to get the same job done at fraction of a cost and help them survive these tough times. Asian countries like India, Philippines, China, Bangladesh, etc have emerged as popular destination for outsourcing such work.

Investors of most of the fortune 500 companies…

There is no doubt that outsourcing  has become quite popular these days because of several factors. Apart from the geographical advantage, the employees are smart, hard workers in addition of high level of education. As known to all, the cost of operations, are very low as compared to, in the western countries. Given these factors outsourcing does make a good business sense. However how far outsourcing…

It's no secret, that almost  all  the call centers, throughout the world, are plagued with one common problem -  How to manage high attrition rate ? High attrition means hiring new agents and training them all over again and that  eats into a company's profits like anything. Successful call centers boast about having low rates of attrition  and insist that, it is something  which should be avoided  at any cost. However, it's easier said than done.



Before we try to address its…

In the call center industry trends are changing quite fast. This is because the expectations of the customers are changing quite fast too. They are becoming more demanding and making vendors more accountable.It is not that previous trends in the call center services are no longer viable. They are, but the same has to be laced with new priorities. Experts suggest that those involved with this industry will have to incorporate new trends if they really…

It is true that outsourcing offers immense benefits to companies. However before availing the services of an offshore company there are certain factors that need to be considered. Keep in mind that you enjoy vast choices in this regard and therefore you have the liberty to consider these factors so that you can be sure that you are associated  with an offshore company that perfectly suits your requirement. One important…

A Contact Center is a kind of set-up though which company professionals make calls to sell service, business, products etc or to which a person can call to avail service, get information, and so on. Call centers are outsourced by companies to that they can focus on their core competence as well as continue to remain profitable by running call center services through a  trained team of experienced professionals. An outsourced call center makes a…

Contact centers offering call center services will always walk that extra mile to meet your expectations. They will continuously employ cutting edge technology to ensure that you get more than what you asked for. Their hallmark is excellent customer service. In this way they meet your needs as well as the needs of your clients. Today a call center has to accommodate different types of communication needs. To achieve that objective it should be able to fine tune technology. These are just a…

With the economy in the process of rebuilding itself, companies with a radical mindset are also working to cut down on extra expenses and to reorganize business processes. Every company irrespective of size has critical functions like human resources, customer service and accounts etc. These are actually document intensive areas and for any company it is very important to cut down costs and increase productivity in these areas. And this is only possible through…

If you have decided to seek outsourcing services, then the first step that you should take is to pick the right provider. Today, there are hundreds of service providers but if you check properly that you will discover that only a few will be able to deliver as per your needs. Of course it is not so easy to get the right one. In case you fail then your business will suffer. While seeking outsourcing services there are certain things that you shouldn’t ignore. Keep in mind that even if a…