March 2012 Blog Posts (13)

Kiran Karnik, former president of NASSCOM has dropped the bombshell in his latest book "The Coalition of Competitors" . He has virtually taken off the lid from the so called " myth" of India producing high quality educated graduates.He conceded to NYT that "India’s software industry found the quality of Indian graduates so poor that they considered only 25 percent of engineering graduates and 15 percent of other graduates employable. "

Shocked? Well, the truth is a hard pill…

Outsourcing to India started way back in the 90s and since then the BPO industry has undergone many changes. Within this period other destinations like Philippines, Brazil, eastern Europe countries too became emerging outsourcing hubs. However, as far as  IT outsourcing was concerned , India continued to rule the roost. Experts affirm that India has stood the test of time and globally outsourcing seems to be a never ending trend. Although the outsourcing industry underwent lot of changes in…

Unless you have been asleep for the past couple of years, you must have heard about “the Cloud”. If you follow IT industry news to any extent at all, you will be under no illusions at all how this topic is dominating debate amongst industry professionals and how every service provider has already developed its own Cloud related service offering and reinvented its existing portfolio in the new context. Like many, I am an avid follower of, and frequent participant in, special interest group…

Once an unchallenged mighty ruler, India is now getting stiff competition from Philippines.India established itself as a hub of educated, high quality talent at a fraction of cost. However, as time passed by, India took its position for granted, got complacent and is now caught worried in middle of upcoming competition. In addition to economic slowdown, the political climate has begun to give goose bumps to foreign investors. The business scenario isn’t as healthy as it should be.…

The influence of business process outsourcing can be witnessed in almost every industry throughout the world. In fact a majority of industries irrespective of size prefer to opt for this system. Actually the advantages offered by BPO services help companies to sustain better and at the same time they are able to improve their operations. In recent years traditional businesses too have begun to experiment with the concept of  outsourcing. This is because the market scenario in contemporary…

IT outsourcing has now become one of the key strategic options which majority of the companies are looking forward to implement. The fundamental reason behind this is to opt for an alternative means to cut costs and enhance productivity. With tremendous growth in technology and businesses over the past couple of years, this particular decision of the concerned companies has now become - call of the hour.

Considering all the outsourcing trends in a broader perspective, it has been…

In the middle of US presidential elections anti-outsourcing rhetoric is about to take center stage. Politicians, Parties and Media (which usually thrives on sensationalism ) are keenly debating the most controversial issue - Outsourcing. Nasscom which protects and promotes the Indian IT and ITES industry released a detailed report in its bid to clear a lot many misconceptions which would arise out of emotional outbursts. Below are the Highlights…

A few years back, I remember as I was doing campaign booking and marketing for some call centers here in Manila, the issues were getting is the scarcity of good campaigns to run specially Inbound Tech Support campaign.

It's either we end up with Big PR and Marketing Broker companies that charges huge amount of exposure money as a processing fee.

One PR and Marketing Broker company in the US even charge us…

India is one of the biggest receivers of the outsourced projects in the world. The country has really excelled in the terms of quality of workforce and infrastructure to attract more and more of fortune 500 companies. United States, United Kingdom, Norway and Australia are some of the countries who are constantly outsourcing jobs to India. According to an estimate, around 59 percent of the outsourcing business is India is generated through USA and India seems to be the most favoured…

Today, every company irrespective of its size is expected to offer its services as per the needs and demands of customers. They have to do it if they want to stay ahead of their nearest competitors. Customers on their part want their queries addressed to promptly and they expect that the representatives of the concerned company to be efficient, professional and courteous. It is therefore very important for companies to keep their customers happy and contented, not just with their products…

Call center software can either prove to be a big help or a big nemesis in running call center operations smoothly. There is a vast range of software available in the market and choosing the best helps in improving the overall productivity of a contact center. Running a sizable contact center is a high investment affair and these softwares help in keeping the recurring costs to the minimum.

Below are the Top 5…

Chinese labor is more skilled than their Indian counterparts? Philippians have better accent? Latin America is the new threat to Indian outsourcing industry? The question mark represents the ambiguity in the statement. Skill, accent and threat are very subjective terms which change with the scenario and perspective. A lot has been said on the Indian outsourcing industry and how it is declining. Every now and then a report comes claiming that a certain country overtook India in terms of…

The Philippines has made a big noise in terms of business process outsourcing (BPO) the previous years. BPO industry continues to be strong this year (2012) attracting more offshoring and outsourcing companies from Europe to expand their operations in the country.

According to European Union Ambassador to the Philippines, Guy Ledoux, outsourcing to the Philippines is a way for European firms to extend their competitiveness. So, it is really expected that European…