March 2011 Blog Posts (5)

The Questions I Would Ask A Consultant Before Taking A Process…

CONSULTANT BACKGROUND

a. Find out whether the consultant is working as an individual or on behalf of a company. Also find out whether it is a real company – Pvt. Ltd. or Public Ltd., as Proprietoship/s and Partnerships do not really need the owners to put down too many documents towards registration and aren’t as regulated as the Pvt. Ltd. or Public Ltd. Company.

Comment : Usually a Pvt. Ltd., or a Public Limited company are safer bets especially if they are paying Service… Continue

Added by Raj Sukheja on March 25, 2011 at 3:30pm — 3 Comments

Can Sustainability Be An USP For BPO Vendors? Part II

A while ago I wrote a blog on sustainability and how it might provide BPO vendors a competitive advantage. I see a lot of activities within Europe and U.S. in that area and thus wanted to share some of my observations. Especially on how technology will increasingly be an enabler of increased energy efficiency. A topic which is also becoming of increased importance to offshore BPO vendors with…

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Added by Francois Zielemans on March 21, 2011 at 12:48am — No Comments

Writing and Reading a Legal Contract?!

This article is to simplify The Contract for the layman and help him to avoid the hazards of signing a contract without understanding the rudimentary laws that apply in structuring it… A Series of articles will be following this one detailing structures of contracts and what one should look for specifically when dealing with International Contracts for BPO’s and the examples used will be of BPO Contracts which is an area of specialization in itself.

A contract is a legally… Continue

Added by Raj Sukheja on March 19, 2011 at 1:30pm — No Comments

What’s HR’s biggest challenge today?

“Change management,” says Paul Hutchison of NorthgateArinso. Today’s technology suites offer automation as never before, but you need to get employees comfortable with the self-service concept and with the shared services model. There is so much potential there. The promise of data analytics and knowledge analytics has been a long time coming, for HR.

By: Barbara Hodge, SSON…

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Added by Ben Knowles on March 11, 2011 at 11:17pm — No Comments

Meet Steve Johnson, a SSON awards judge

Steve Johnson, Director, Finance Transformation and North American Shared Services, Masonite International…on German over Latin — and guess how many cars he’s had since he was 16?

By: SSON

Steve Johnson

Director, Finance Transformation and North American Shared Services

Masonite…

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Added by Ben Knowles on March 4, 2011 at 7:29pm — No Comments