March 2010 Blog Posts (22)

Dear Congress, do we really need an anti-offshore legislation?

The implications that an anti offshore legislation will bring are enormous for the outsourcing industry and influence not only the United States, but also foreign nations. Offshoring has contributed to overall global economic interdependence and growth. In parallel, nations have entered into international trade agreements that seek to eliminate barriers to providing services across national borders. In recent years, the phenomenon of offshoring of relatively high-wage professional-service… Continue

Added by Pentalog High Tech on March 31, 2010 at 9:21pm — 1 Comment

Obama’s Healthcare Reform Bill Means More Business for Healthcare Outsourcing

With the passage of the historic, although much maligned, Obama healthcare reform bill in the US, a new opportunity has opened up for outsourcing companies as hospitals and insurance providers will now be seeking ways of minimizing expenses.

Since the… Continue

Added by Outsourcing Insider on March 27, 2010 at 9:17pm — No Comments

Keeping your main BPO and KPO Value Propositions Uncluttered from Technology Value Adds!

I was sitting through a presentation from a KPO doing some very interesting things in the areas of Market Research and Intellectual Property Research. In the process of executing these services, this company has come up with very useful online, web-based tools that make the creation and dissemination of such research easier and painless. Very useful technology indeed!

However, the CEO got the very appropriate feedback that when they mix their KPO service offerings with offering the… Continue

Added by Nari Kannan on March 26, 2010 at 12:00am — No Comments

East Africa’s third fibre-optic cable arrives ahead of schedule

The East African Submarine System of EASSY, the last of three major fibre optic cables coming to East Africa, landed in Mombasa this week, two weeks ahead of schedule. This is the third cable to land in Kenya in the last six months and marks the start of a new level of connectivity for East-Africa.

It’s great news that EASSY has been installed… Continue

Added by Nicholas Nesbitt on March 24, 2010 at 4:07pm — 3 Comments

Philippine ICT Awards: Interestingly The Most Prestigious Philippine Outsourcing Awards

The Philippine ICT Awards 2010 will be given out this March 25. On its fourth year, these awards have become the most coveted and prestigious awards in the Philippine outsourcing industry. The set of finalists, especially this year, is an impressive roster--the biggest players and locators, the most recognizable names in Philippine outsourcing: shared services and third-party providers, voice and non-voice alike. I find this phenomenon… Continue

Added by Jay Manahan on March 23, 2010 at 3:33pm — No Comments

Outsourcing Companies Find Contracts with Governments

Even with the recovery from the economic downturn in sight, governments are still choosing to outsource some of its operations to different outsourcing companies. Governments such as India and the US are taking advantage of outsourcing to help bolster their operations and provide their constituents with quality service.

In the US, companies’ JP… Continue

Added by Outsourcing Insider on March 20, 2010 at 9:04pm — No Comments

£25bn inefficiencies in public sector procurement

According to the IOD the public sector could save up to £25bn by overhauling its procurement and outsourcing. It says procurement is currently far too siloed leading to mass wastage and duplication of work. While £25bn is obviously a top-end figure, it’s great to see someone with the IOD’s profile doing the numbers on this.

We’ve been pushing the message on public sector sourcing for some time now and more… Continue

Added by Martyn Hart on March 19, 2010 at 6:14pm — No Comments

Shared Services that create long term value

Centralisation, either in a shared service center or another form, promises lower cost, a more consistent quality level and faster decision making by consolidation of responsibilities. Putting theory to practice is however not always that simple.

Cultural difference, disagreement over the new process standard and lack of governance by the internal ‘clients’ towards the SSC are well known issues which may limit the realization of benefits. As these issues have been discussed already… Continue

Added by Francois Zielemans on March 18, 2010 at 10:02pm — No Comments

Cloud Computing with a Chance for Outsourcing

Cloud Computing is a computer concept that is starting to appear in the limelight of outsourcing and IT companies. It is an alternative solution for computer services where one service is shared by many through a collection of servers. This means that instead of installing a program into a single computer unit in the company, the program can be accessed… Continue

Added by Outsourcing Insider on March 18, 2010 at 1:13pm — No Comments

Africa - Who has the guts?

In the last years African countries are ascending the list of competitive locations for global services. AT Kearney in the Global Services Location Index - which analyzes and ranks the top 50 countries worldwide for locating outsourcing activities bases its index on 43 measurements, grouped in 3 categories: financial attractiveness, people and skills and availability and business environment- noticed that the Middle East and North Africa are emerging as a key offshoring regions because of…

Continue

Added by Pentalog High Tech on March 16, 2010 at 9:30pm — No Comments

Fast Changing Pricing Models and their Impact on BPO Operations

Indian BPO companies are betting big on a new way of providing BPO and other services.

Infosys is planning a number of cloud computing offerings. They had developed the techhnology for some of their clients and they are making them multi-tenant and pay-as-you-go kind of pricing.

TCS has… Continue

Added by Nari Kannan on March 16, 2010 at 5:18am — No Comments

U.S. Financial Industry Needs Indian IT Outsourcers to Rebuild after Recession

According to Chairman of Mumbai-based IT solutions company Mastek, Sudhakar Ram, says that in order for the U.S. to modernize after its recession phase, the financial industry in the country will need help from IT outsourcers in India.

Ram has masterminded the repositioning of Mastek with special focus sectors such as government and insurance and he is the recipient of the CNBC Asia’s India Business… Continue

Added by Jacob Cherian on March 15, 2010 at 10:12am — No Comments

(Almost) perfect, at less cost and applicable in the outsourcing and shared services industry

Good quality does not cost – it pays. But many companies do not recognize it as they do not know how much things cost due to missing cost calculation in many areas. And that is the reason why it usually takes a long time for them to think their processes over and to implement simple measures assuring reduction in cost of delivering customer satisfaction. The latest one does not have to be as high as the cost of materials!

Good, better, (almost) perfect… – there is always a… Continue

Added by Magdalena Szarafin on March 14, 2010 at 2:26am — No Comments

Convergys Named Service Winner in Outsourcing by CRM Magazine

New York -- According to reports, Convergys Corp. has announced that it has been selected as a Service Winner in the Outsourcing category by the Customer Relationship Management Magazine. Convergys is a worldwide leader in relationship management.

CRM Magazine is a forerunner in the customer relationship management publications industry. CRM magazine's yearly CRM Service Awards is in honor of the vendors, end user firms and consultants that focus on customer experience via… Continue

Added by Jacob Cherian on March 12, 2010 at 10:30pm — No Comments

Kenyan ‘Kollaboration’

I’ve just returned from a whirlwind tour of the US with a quick breeze through London on my return. I did manage to fit a number of new business meetings in, but this trip had a slightly different focus. This time I got to visit my old stomping ground at Dartmouth College along with visits to Harvard, MIT and Boston University business schools. It was a lot of travelling around, but it was really worth it.

Since we started out in Kenya we’ve had a lot of interest both inside and… Continue

Added by Nicholas Nesbitt on March 12, 2010 at 8:40pm — No Comments

Outsourcing prices likely to drop- but where’s the catch?

Outsourcing is strengthening the economy, improving infrastructure and upgrading quality of life…We've heard it all. So does this industry ever face any failures? It surely does, especially when thinking at the economic realities nowadays. The pricing for information technology services market are changing in response to the current economic atmosphere and corporate America’s drive to cut costs.

The prices are being driven by competition from global IT services providers that are playing a… Continue

Added by Pentalog High Tech on March 12, 2010 at 3:00pm — No Comments

Please mind your P's and Q's

"I me want busines. Have 20 peoples. We do anything for you. We doing data entry..we called people..we will try hardly for your project...please give us a chance"

If this above message shocks you, please do not be. This is the kind of mails you will receive from at least 20% of the BPO's when they ask for business. How many of you have received such mails which make no sense, have spelling mistakes, look like they have have been written by kindergarten students or even worse? Worse… Continue

Added by Priyashmita Guha on March 12, 2010 at 12:56pm — 3 Comments

2010 Trends on Outsourcing Strategies

Contrary to what some naysayers of outsourcing are saying, the industry is alive and well, and it seems that it’s going to stay for a long while yet. As mentioned in a previous article, competition in outsourcing is becoming very stiff now, what with the industry expanding, as is what professional services firm Pricewaterhouse Coopers surmised in its Jan, 2010… Continue

Added by Outsourcing Insider on March 10, 2010 at 2:00pm — No Comments

The Chinese BPO Dragon is just waiting in the wings!

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India!

China in… Continue

Added by Nari Kannan on March 6, 2010 at 3:12am — 1 Comment

Labour’s deathbed deal for NHS IT

And so the NHS IT saga continues. According to BBC reports, and the resulting media storm, Labour plans to push through what amounts to a ‘deathbed deal’ before the general election, committing a new government to many years more tussling with the fated National Programme for IT. The Tories had not long ago announced the ‘end of big IT’ and plans to enthusiastically dismantle this very programme. This plan could be thwarted if new agreements are signed-off early and could also spell trouble for… Continue

Added by Martyn Hart on March 5, 2010 at 3:52pm — No Comments