Featured Blog Posts – February 2010 Archive (24)

Punjab & Sind Bank Moved Deal to Wipro after Satyam

Competition is stiff in the outsourcing industry, which is why outsourcers really have to perform in order to not just meet their clients’ expectations, but to exceed it. Not to mention the sometimes extremely harsh public scrutiny that outsourcing companies are subjected to. Outsourcing companies are a dime a dozen now, and it’s easy to go from one to the other, especially if the one you’re with doesn’t deliver. Just take a look at the… Continue

Added by Outsourcing Insider on February 28, 2010 at 5:30am — No Comments

Drooping Dollar to Impact Revenues of IT Firms

Outsourcing has been termed the sunshine industry for a long time and rightly so. It has been able to survive the recession and going into recovery, it looks like outsourcing is here to stay. But there are a couple of glitches that may hinder its progress.

With India being one of the top outsourcing countries and host to outsourcing giants like Wipro, Infosys, and Tata Consultancy Services, the… Continue

Added by Jacob Cherian on February 27, 2010 at 10:19pm — No Comments

Nigeria set to become the Heaven of Business Process Outsourcing in Africa

Who says you can`t be what you want to be?How can one measure the level of know-how in this hyper competitive business environment?Why must job be outsourced to a third party?

We have quite numbers of organisations that are already embrassing the ethos of Business process outsourcing,but the figure is not anywhere compare with the population of Nigeria which is put at 150million.The opportunity is just unending .So come May 2010,the country is going to experience a dramatic shift in… Continue

Added by Lekan Badejo on February 26, 2010 at 4:17pm — 2 Comments

2010 I.T. Outsourcing Trend: Smaller Deals Higher Volume of Job Requests

Last year, the economic downturn caused some organizations to temporarily scale back on I.T. outsourcing efforts while they tackle fundamental issues including keeping the company afloat. This year, I.T. outsourcing is making a comeback... in Asia. As Dell Services (NASDAQ:DELL) Chairman Jim Champy predicts the Asian I.T. outsourcing market will grow much faster in 2010. “IT outsourcing is set to rise in Asia as the region's companies begin… Continue

Added by Outsourcing Insider on February 26, 2010 at 3:00pm — No Comments

Supply, demand, skills and sourcing

The Chartered Institute of Personnel and Development’s (CIPD) survey released last week opens up an important debate for the outsourcing industry and industry in general. The research, conducted by KPMG, found a ‘continued increase in foreign workers filling ‘British’ jobs overseas as well as at home’.

This reopens an age-old can of worms in terms of supply, demand and training in the UK. The write-up in the… Continue

Added by Martyn Hart on February 26, 2010 at 3:00pm — No Comments

There will be no compelling alternatives to India as an outsourcing destination in the near future !

This week BPOVoice talked to Mr. S Vijayakumar , Global Head – Marketing of HCL Technologies Ltd. - BPO Services, on some of the interesting topics including HCL BPO’s recent acquisition moves and their roadmap for 2010. Mr. S Vijayakumar is responsible for global marketing function across all industry verticals and geographies of HCL’s…

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Added by BPO Voice on February 25, 2010 at 3:30am — 2 Comments

Better business case by using 'options'

The use of financial business cases to guide sourcing decisions is common practice. And with the current pressure on lowering cost, needs even the smallest investment to be accompanied with a business case showing a solid financial return. The effectiveness of the typical financial business case can be further improved in two key area’s. These are:

-Monitoring whether the expected return and investment envisioned in the business case materialize and,

- The limitations of the standard… Continue

Added by Francois Zielemans on February 23, 2010 at 1:13pm — No Comments

The Secret to Offshore Success is Onshore!

In IT Enabled Services, the secret to offshore success is often onshore!

In practice, many business processes are documented in great detail only when it is offshored. Often, the offshore vendor will help in getting this done and it is in their interest to do it in as much detail as possible.

This may be enough for drawing up a contract with a few key KPIs and SLAs and as long as these are measured diligently and analyzed, processes are executed as expected, no more, no… Continue

Added by Nari Kannan on February 23, 2010 at 11:15am — No Comments

Metrics in IT outsourcing - how it works?

It is a reality that companies achieve cost savings from conventional outsourcing, most of them report a 20 to 50 percent average cost savings over the course of a long-term contract (the typical outsourcing engagement lasts for a number of years). However, the results they achieve depend heavily on the efficiency of the operation to start with. This includes making sure objectives are clear at the outset, paring the performance measures down to a small number of critical ones, shifting from… Continue

Added by Pentalog High Tech on February 22, 2010 at 9:55pm — No Comments

Contract IT Staff in Europe Slashes Outsourcing Revenue

According to Forrester Research, Western European firms are showing a preference for contract IT staff and this appears to be eating into the outsourcing business in these locations.

Though outsourcing is popular in the U.K., companies at other Western European locations have a preference to add to their internal IT staff with staff that are supplied by contractors who work within the company premises.

Interestingly, Western European firms are not scurrying to slash costs… Continue

Added by Jacob Cherian on February 20, 2010 at 6:30pm — No Comments

Sunny Outlook for BPO Companies as they Share a Recovery

The downpour isn’t a torrent anymore …

The world is still recovering from the effects of the global economic crisis. And while it may be years until everybody’s able to go back to pre-crisis form, most industries, including the outsourcing industry, now have a sunny outlook for the future.

In the country… Continue

Added by Outsourcing Insider on February 19, 2010 at 1:49pm — No Comments

Keeping People Happy

A couple of bits of research hit the press this week that should worry those in the customer services game. Apparently over two-thirds of customers feel complaints made to call centres are not being taken… Continue

Added by Martyn Hart on February 18, 2010 at 3:02pm — 1 Comment

Infosys Has a Slow Start in 2010

Last December, I wrote an article on Infosys’ (NASDAQ:INFY) big week, wherein the outsourcing company scored numerous deals and expanded its business in multiple areas around the world. However, since ringing in the New Year, it seems… Continue

Added by Outsourcing Insider on February 16, 2010 at 7:43am — No Comments

Assessing offshore destinations - second stop: Russia

Central and Eastern Europe has established itself as a prime location for offshore and nearshore services, particularly for clients based in the United States and Western Europe. Russia, by far the largest country in this region, has the largest labor force and the biggest pool of educated talent. The country has a strong education base, with universities in Moscow, Novosibirsk, St.…

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Added by Pentalog High Tech on February 15, 2010 at 4:05am — No Comments

The Promise of Shared Services

The Internet, Web and inexpensive telecommunications technoology has, and is changing the way work gets done. Distance no longer is a constraint! Scanned documents can be viewed across the globe and manual work done anywhere.

This ed to the BPO revolution that overtook the world about a decade or so ago, and the world is never going back to the way it was before!

However, it appears that even if business processes are not outsourced, Shared Services centers can…

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Added by Nari Kannan on February 13, 2010 at 9:13pm — No Comments

Shared services: friends, that is really not just about cost!

An old stereotype, common-known (in a new scenario of the global financial crisis): We implement BPO or shared sevices (SSC) solutions as we want to cut cost. And the global economic crisis would just support that way of thinking (and doing things). However, things are not as simple as they… Continue

Added by Magdalena Szarafin on February 13, 2010 at 3:50am — No Comments

Outsourcing is a matter of trust

“All lasting business is built on friendship.” - Alfred A. Montapert

Outsourcing was never just about cost, but also about delivering long-term business advantage. It remains a viable option for organizations to maintain…

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Added by Pentalog High Tech on February 8, 2010 at 9:39pm — 1 Comment

Can We Outsource Our Politicians?

After Noon TV watching is an enlightening experience which everyone should go through provided they don’t have anything worse than this to do. While I wanted to gather a few bytes on the BPO industry I also switched through the different News channels because of the irresistible in-between ad break. Here is what I got to see - A political party (in India) hell bent on creating ruckus about a city’s ownership ( probably their forefathers leased it to the Government with a condition… Continue

Added by Vikram Prasad on February 6, 2010 at 6:30pm — No Comments

A week of positivity

It is all happening exactly as we had foreseen. Research figures have abounded this week and thankfully confirmed a few more of our NOA member predictions. It’s always great to be proved right, and even more its better than we predicted, great for the industry.

No sooner had we released our 2010 predictions, did Lancashire County Council kick-off public sector sourcing… Continue

Added by Martyn Hart on February 5, 2010 at 9:50pm — No Comments

Kenya and the UK

My trip to the UK last week turned out to be a resounding success for KenCall and was a great sign for Kenya itself. From the interest it generated it’s clear we are really starting to get through to the right people, in the right areas. There was much more knowledge of Kenya in the outsourcing sphere and people were very open to finding out more.

In a whirlwind week I managed to meet numerous people from some of the UK’s top companies whilst also managing to speak to the… Continue

Added by Nicholas Nesbitt on February 5, 2010 at 4:58pm — No Comments