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Featured Blog Posts – January 2012 Archive (5)

Are Indian call centres losing money to their Philippines counterparts?

The global competition on business process outsourcing is like never before. It is intense, fierce and even the governments of the respective countries are doing their best to provide necessary infrastructure and policies. It is obviously not a surprise as foreign currency and employment is generated through BPO. India being the seventh largest country in terms of area and the most populous country after China has English infused in its education system. On…

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Added by Posco on January 24, 2012 at 8:30pm — 1 Comment

Call Center Jobs - Why Indian Youth Love to Hate Them ?

India remains to be one of the most favored outsourcing destinations with a major growth in the Call Center business. With development in telecom and technology sectors, India has excelled in the in the calling business tremendously. By and large, call center jobs are quite popular in the country too as the growth and learning opportunities are synchronized with the money. However, there is a section in youth today who love to hate these call center jobs and…

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Added by Pooja Sharma on January 12, 2012 at 3:51pm — No Comments

Trends and Challenges for the outsourcing industry in 2012

Off late outsourcing has become a topic of discussion for almost every professional. People are discussing the pattern in which outsourcing market has grown over the recent years and what challenges it faces now. Many economists have even predicted a slowdown in the outsourcing market. It is believed that stiff competition, labor attrition and real estate costs in developing countries may force the companies to look for other destination to outsource the…

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Added by Amit Saxena on January 11, 2012 at 6:00pm — 1 Comment

Why Live Chat Support is Must for Almost Every Company?

With each passing day, the world is getting small and more virtual. Across the globe, Internet penetration is getting higher and higher. Easy access to the net and increase in net enabled mobile phones, is fuelling the growth of web users like never before. Growth can be a good problem to have, but it does come with its own set of challenges. An all together new set of population is being exposed to the world, about which they have more curiosity and little…

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Added by Posco on January 10, 2012 at 11:00am — No Comments

Top 5 Mistakes Call Center Service providers do!

They say mistakes help you learn and change for better. What if, people keep on committing the same mistakes over and over again without even realizing that they are wrong? Call Center service providers are so engrossed with targets and results that they overlook common mistakes which may ultimately result in loss of the project. After which, the furious company fire the representatives and again hire new ones thinking that thing will get better. However, before blaming the employees, go…

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Added by Priya Verma on January 9, 2012 at 10:00am — No Comments

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