January 2011 Blog Posts (8)

Learning from all experiences; servitude to others; and recognizing servant leadership...



Continue

As SS&O Week 2011 approaches, we speak to Jonica Preite of UGL, one of our speakers, to get her views on books (Ayn Rand), dinner guests (Sarah Palin)...and cutting costs!

""I make sure our processes enable our clients to spend their time on servicing and selling to UGL's customers.""

SSON: Jonica, could you explain your role at UGL…

Continue

By: Niamh Byrne, Online Editor, Shared Services & Outsourcing Network (SSON)





SSON speaks to Johannes Giloth, Global Head of Supply Chain Networks, Nokia Siemens Network about the next big market wave in Supply Chain BPO for 2011



SSON: Johannes can you describe your main role at Nokia Siemens Network?



Johannes Giloth: I am heading the Supply Chain and Logistics side which is comprised of 2,500 employees working in 130…

Continue

Hi all,



Nepal can be touted as the next destination for Voice, Non- Voice & back office operations. The Outsourcing bug is happening here and its on a small way as of now. If a couple of big players get into the league, then it will be a different story all together. There is ample of manpower availaible in Nepal & only quality training is required to polish them up & neutralize their accent. The pay package also here is less as compared to other countries. Also check on… Continue

Introducing Chris Gunning, Director, Shared Services Europe and Bangalore, Unisys – honourable judge for the SSON Awards Europe, 2011



SSON: Who do you look up to in business and why?

Chris Gunning: My former boss and mentor, Thomas McGlinn, who passionately lived and breathed Shared Services right from the beginning in mid 1990s, embracing young and youthful cultures around the world, and always looking to challenge the norm. A true risk junkie…

Continue

Continue

Car manufacturers started in the seventies with optimizing their value chain by outsourcing activities and has since then progressed into almost every aspect of our economy. Think of Indians analyzing x-ray pictures for European/American hospitals, South Africans administering mortgage requests and Philippine’s doing the salary administration. The main drivers behind this wave of outsourcing are technological advances and the breaking down of national trade barriers.



The same…

Continue

India has emerges as one of the preferred destinations of outsourcing projects,bpo services and operations, mostly from the domain of IT (Information Technology) and ITES ( Information Technology Enabled Services) in multiple industries like Healthcare,



Advertising and Media, Aviation, Travel etc. The country has young, talented and relatively cheap workforce which yield the envious blend of quality and cost-efficiency.



Advantages of Outsourcing to… Continue