Call Center Services, Outsourcing Services, Outsourcing Projects
|" …on process excellence…" " Excellence in… identification is the highest recognition given to any person or team. It separates a single person or team from all the others. To receive this identification the recipient(s) must positively…|
As SS&O Week 2011 approaches, we speak to Jonica Preite of UGL, one of our speakers, to get her views on books (Ayn Rand), dinner guests (Sarah Palin)...and cutting costs!
|""I make sure our processes enable our clients to spend their time on servicing and selling to UGL's customers.""
SSON: Jonica, could you explain your role at UGL…Continue
Added by Ben Knowles on January 26, 2011 at 9:36pm — No Comments
By: Niamh Byrne, Online Editor, Shared Services & Outsourcing Network (SSON)
SSON speaks to Johannes Giloth, Global Head of Supply Chain Networks, Nokia Siemens Network about the next big market wave in Supply Chain BPO for 2011
SSON: Johannes can you describe your main role at Nokia Siemens Network?
Johannes Giloth: I am heading the Supply Chain and Logistics side which is comprised of 2,500 employees working in 130…
Added by Ben Knowles on January 25, 2011 at 6:23pm — No Comments
Added by Larsen Lekshmanan on January 21, 2011 at 6:27pm — No Comments
Introducing Chris Gunning, Director, Shared Services Europe and Bangalore, Unisys – honourable judge for the SSON Awards Europe, 2011
SSON: Who do you look up to in business and why?
Chris Gunning: My former boss and mentor, Thomas McGlinn, who passionately lived and breathed Shared Services right from the beginning in mid 1990s, embracing young and youthful cultures around the world, and always looking to challenge the norm. A true risk junkie…
Added by Ben Knowles on January 21, 2011 at 5:49pm — No Comments
SSON runs a Global Excellence Awards in the US, Europe, Asia and Australia. To enter YOUR organization for an award click here . Don't delay! The US Awards deadline is coming up!
Winner of the SSON Best New Captive Services Delivery Award 2010…
Added by Ben Knowles on January 18, 2011 at 10:30pm — No Comments
Car manufacturers started in the seventies with optimizing their value chain by outsourcing activities and has since then progressed into almost every aspect of our economy. Think of Indians analyzing x-ray pictures for European/American hospitals, South Africans administering mortgage requests and Philippine’s doing the salary administration. The main drivers behind this wave of outsourcing are technological advances and the breaking down of national trade barriers.
Added by Call Centers India on January 6, 2011 at 12:05pm — No Comments