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Final Thought: Domestic BPO

Research company Gartner this week announced that India’s domestic business process management market is expected to receive revenue of USD 1.6 billion by 2014 from USD 0.5 bullion in 2005. Whilst this is a figure that does get the attention of most people in the industry, the domestic Indian BPO market will not triple in the next 3 years. However, there is substantial growth in the industry as there has been over the last few years. All of the leading BPO providers have signalled their intent… Continue

Added by Rakesh Sangani on August 27, 2010 at 1:30am — No Comments

Tamil Nadu Government encouraging Rural BPO

The Tamil Nadu government is encouraging companies to set up rural Business Process Outsourcing (BPO) Centres in the region utilising an incentive-based approach. Government officials added that they have asked colleges to offer training to students to make them employable in BPO sector as they qualified as graduates. They added “"Our job is to bring the entrepreneurs and companies on to one platform. First we have to finalise the companies (for providing the work) and we have to identify those… Continue

Added by Rakesh Sangani on August 26, 2010 at 1:30am — No Comments

MphasiS net profits rise 18%

MphasiS, the information technology and business process outsourcing (BPO) services provider, has posted an 18.3 per cent growth in net profit to Rs 271.2 crore ($58.5 mn) in the third quarter ended July 31, when compared with the corresponding period last year. “We have crossed over $250 mn quarterly revenue for three quarters in a row. We are now transforming ourselves in preparation for the next lap of growth,” said Ganesh Ayyar, CEO. Proservartner Point of View: Former EDS (and now… Continue

Added by Rakesh Sangani on August 24, 2010 at 1:30am — No Comments

WNS Global Services to invest USD 15 million to open new centres

Global BPO player, WNS Global Services, plans to invest USD 15 million to open new centers in India in 2010. "In 2010, our capex is expected to be around USD 15 million and a lot of it will be invested in new centers in India. India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view," WNS Global Services Group CEO, Keshav R Murugesh, said. "We are thinking through how best to address the huge demand that is emerging with the gr… Continue

Added by Rakesh Sangani on August 23, 2010 at 1:30am — No Comments

Multi-sourcing: keeping your business partnerships spinning?

I’ve often thought that entering into a business partnership is a lot like spinning plates on a stick; it requires a great deal of attention, a sure touch and a great deal of awareness. Recent changes in the way contracts are sourced means that, in outsourcing terms, this is a task that’s become either much more difficult, or far more simplified in recent years, depending on what sort of organisation you are. An example is the sharp decline in the number of single source ‘mega deals’ signed in… Continue

Added by Martyn Hart on August 20, 2010 at 12:30pm — No Comments

IE Meets Stiff Competition From Chrome And Firefox After 15 Years

Due to the symbiotic relationship it has with Windows, IE has dominated the browser space since it beat out Netscape almost ten years ago. Nonetheless, dot net developers say that a steady stagnation following the release of Windows XP in 2001, competitors like Firefox and Google Chrome made headway. With IE celebrating its 15th birthday as a market leader, it is also in stiff competition with rivals. Analysts say that IE has never… Continue

Added by Jacob Cherian on August 17, 2010 at 10:09pm — No Comments

Collaboration is the key

Better relationships result in better outsourcing American businessman and entrepreneur JC Penney once famously opined that “every business is built on friendship”. You might think that a close, long-standing friendship with your service providers seems like a little too much to ask for - if so, then at the very least, it’s perhaps worth looking into how you can strengthen your relations for the better, in order to achieve success? The onset of globalisation means that there can often be a di… Continue

Added by Martyn Hart on August 12, 2010 at 5:30pm — No Comments

Why your G-Cloud Glass should not be Half-Empty

When the G-Cloud strategy was announced last year, it was amidst claims from the Treasury’s Operational Efficiency Programme that it could save the government £3.2bn of its annual £16bn IT budget by 2013/14. The proposal remains on schedule to achieve this, largely by replacing the existing government network of department-hosted systems with a dozen dedicated secure data centres, and encouraging government departments to share resources. However, the questions on the lips of everyone in the I… Continue

Added by Martyn Hart on August 5, 2010 at 2:30pm — No Comments

Why government-run shared services are different

Centralization of IT or processes like finance, HR administration offers the ability to rationalize and standardize processes, allowing for lower cost, more consistent quality level and faster decision making. As voters expect their ministries and other government agencies to eat as little as their tax money as possible (especially in these times of economic hardship in the US and Europe), is sharing resources and processes a useful vehicle to achieve that goal. As a result many ambitious objec… Continue

Added by Francois Zielemans on July 29, 2010 at 10:27pm — No Comments

David Cameron, immigration quotas and the skills gap

The government immigration quota: how to fill the skills gap If there's one issue guaranteed to get the pulse of the nation racing, it's immigration. Prime Minister David Cameron has spent the week juggling this particular political hot potato as he visits India to forge stronger trade and business links between the two nations. However, there seems little doubt that the trip has been overshadowed by the government's announcement of a permanent immigration quota to be introduced from April nex… Continue

Added by Martyn Hart on July 29, 2010 at 5:00pm — No Comments

Infosys Disappoints: Economic and Operational Problems Affect Results

Expectations were high for the end of quarter results of India’s number two outsourcer, Infosys (NASDAQ:INFY). As the first of its peers to release quarterly results, the outsourcing company is responsible for setting the tone for India’s outsourcing sector. It was therefore a big disappointment when Infosys announced a 2.6% drop in profit for the period o… Continue

Added by Outsourcing Insider on July 20, 2010 at 12:26pm — No Comments

NHS shake up: It is good news for outsourcing

According to Health Secretary Andrew Lansley’s plans outlined in last week’s white paper entitled ‘Equity and Excellence: Liberating the NHS’, patients and doctors have been promised a bigger role in health services. A range of online services will be provided much more efficiently at a time and place that is convenient for patients and will also enable greater efficiency. What these reforms mean in practical terms is that strategic health authorities and primary care trusts will be phased out… Continue

Added by Martyn Hart on July 19, 2010 at 8:00pm — No Comments

ILO: Back Office, Data Entry & Customer Service Jobs Offer Good Quality & High Pay

There has been rising controversy regarding outsourcing, particularly as unemployment is rising in the U.S in the wake of a recession. Adding to the loss of jobs in the U.S are sensitive issues like immigration which has soured international relationships with other countries. Nonetheless, the practice which has been in use for nearly two decades continues to offer business solutions for achieving cost efficiency. For most positions, an outsourced job offers at least a 50 percent savings in ter… Continue

Added by Jacob Cherian on July 18, 2010 at 10:00pm — 1 Comment

Labor Arbitrage Models Will Fail

BPO initially started with the need to focus on core services, but economic benefits were quickly realized as BPO providers gained economies of scale and scope. The prevalence of BPO quickly became one of labor arbitrage. Although many BPO providers are focusing on value and moving away from just cost advantages, a majority of them still rely on the labor differential. In my view, this approach will fail. Not just for the rising labor costs, but the way people are getting help is also changing.… Continue

Added by Subbu Murthy on July 18, 2010 at 7:58am — No Comments

Spanish Open Source Company Offers Tools For PHP Developers To Create Android Apps

An open source venture in Spain is spearheading an effort to augment the development of php applications. The company offers documentation and tools for php developers who wish to produce Android apps. The project is known as php for Android (PFA and it shores up support for Google's Scripting Layer the Android (SL4A) project. This was earlier tagged the Android Scripting Environment (ASE). PFA founder and developer Ivan Mosquera P… Continue

Added by Jacob Cherian on July 18, 2010 at 1:12am — No Comments

Seeking for a BPO to Partner with in Nigeria

Hi All, I represent a customer management company that has interest in Contact centre management,customer service,learning /Development and BPO mechanics. We are seeking genuine business partner to build a contact centre shop that will attend to the ever growing market in Nigeria. Interested organisation should send in her corporate profile for consideration. Best Regards, Lekan Badejo Continue

Added by Lekan Badejo on July 13, 2010 at 7:20pm — No Comments

The battle for customers. An insight on Pentalog's price transparency.

Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a new report by Forrester Research. The most collaborative outsourcers will distinguish themselves by anticipating the talent they will need to serve major clients or industries. Today, companies have moved on to higher value business process outsourcing and to core activities like research and devel… Continue

Added by Pentalog High Tech on July 8, 2010 at 8:22pm — 1 Comment

Government contract renegotiations - what they mean

This week, Cabinet Secretary Francis Maude summoned government suppliers including Serco, Capita, Compass and WPP to a meeting to discuss radical changes to their contracts. Bosses are bracing themselves for news that they must be prepared to lower their prices and consequently their profits on public sector contracts, in light of the drastic spending cuts. Speculation hints strongly that the Cabinet Secretary’s team will target four key areas: construction, technology, professional services, a… Continue

Added by Martyn Hart on July 6, 2010 at 5:00pm — No Comments

Filippino Americans Say No To Schumer Bill

According to news reports, the Filippino American community has opposed the recently proposed Shcumer bill, which puts a tax on outsourcing. The group went to Washington DC to visit Senators Charles Schumer and Kristen Gillibrand in person. The proposed bill by Senator Schumer puts a tax on call centers positioned overseas by U.S. firms. The bill places fees on companies that offshore customer service. This includes… Continue

Added by Jacob Cherian on July 4, 2010 at 2:35pm — No Comments

The European learning Curve

This week, the NOA along with its European counterparts took part in the European Outsourcing Association (EOA) Summit in Brussels. The event brought together leading outsourcing suppliers, end users and support service providers from Europe, as well as countries as far afield as the Philippines, Egypt and Mauritius to discuss the latest innovations, trends and developments in the global outsourcing market. The Summit provided a forum for key outsourcing players to examine the reality of pan-Eu… Continue

Added by Martyn Hart on July 2, 2010 at 2:30pm — No Comments

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