All Blog Posts (544)

Simply because the service buyers are not getting paid on time :(

Capegemini concluded the same in its latest research report in which more than 300 senior executives from Fortune 1,000 companies participated.

The objectives of the survey were :

1. Has this increase in late payments from your clients had a significant impact on your business?
2. Have late payments from your clients affected your ability to re-invest in your…

They say mistakes help you learn and change for better. What if, people keep on committing the same mistakes over and over again without even realizing that they are wrong? Call Center service providers are so engrossed with targets and results that they overlook common mistakes which may ultimately result in loss of the project. After which, the furious company fire the representatives and again hire new ones thinking that thing will get better. However, before blaming the employees, go…

Outsourcing is one of the fiercely debated topics towards the end of 2011. A lot has been said about it as Presidential Elections in the US are also due in the 2012. So it would be very interesting to know that what BPO outsourcing companies expect from 2012. What will be the trends? Will the business decrease? And should they prepare for something? These are some of the questions that are doing the rounds. Actually, with…

Hello All,

Firstly introducing myself to all of you magnificent personnel's here, I am Sonam representing a responsible role of Business Development Director in Graphtech BPO.

In due course of time, I have learned that details as minute as process requirements can be used against the welfare of the industry. Initially on our business established we had faced lot of challenges where we witnessed a few complaints in regards to vendors who were never related to us. Though they knew…

While most of the countries are acting towards liberating their policies and to open gates for globalization, people from the western countries have developed a disliking for it. The anti globalisation and anti capitalist movements have increased dramatically for the last few months. Actually, the corporate capitalism evolved in the western countries only and the corporate giants there have always been asking for reduction of international trade barriers. So where this protest against…

Although BPO sector in India has grown tremendously over the last one and a half decade, employee unions are still struggling to find a place in the sector. India is a very big player in the outsourcing business and it seems amusing that BPO companies are least interested in empowering the voice of employees by establishing a union. Notably, some of the Indian writers like Chetan Bhagat and Praful Bidwai have even said that the BPO industries are treating their employees like cyber coolies.…

The National Association of Software and Services companies or simply NASSCOM is a consortium which is dedicated to boost India BPO and software industry. It serves as an interface between foreign companies and Indian developers of product and services. NASSCOM was founded in the year 1988 and is headquartered in New Delhi, India. It is also having regional offices across the country in cities like Bangalore, Chennai, Hyderabad, Mumbai etc. The role of NASSCOM in shaping Indian Outsourcing…

Indian Rupee continued to fall for another week and is now trading at around 52.73 per dollar. Various economists have expressed their concerns over this fall and want the government and RBI to take some serious actions. However, there is speculation that outsourcing and exporting companies are registering increased profits due to this decrease in value of rupee. Notably, rupee is not just weak against the United States Dollar and it is also falling against other currencies like Pound and…

Offshoring has emerged as a very powerful business helping the economy of many countries. Several countries are realizing its importance after the success of India and China and are developing infrastructure and technology to attract foreign investors. Offshoring is basically a relocation of business processes of a certain company from one country to another. Cost reduction is usually the primary objective but there can be other reasons also. After the liberalization and globalization…

In a session straight out of SSON China - Suzhou Conference, Langdon Wu, Head of Sourcing & Procurement, Asia for Thomson Reuters explains the common challenges in process re-engineering & outsourcing. He also talks about the untapped opportunities and tells us why shared services and outsourcing in China is only going to get bigger.

Download the podcast to get the full insights.

BPO stands for business process outsourcing and the service providers often deals in a wide range of services, to cater to, as many clients as possible in their bid to maximize their profits. Call centers are usually a heavy duty investment in terms of office area, technology, human resource etc. and it order to get maximum ROI (return on investment) one has to offer wide array of expertise to recover the costs.

As the market is known for intense cut throat competition, every…

China is definitely a critical piece in the global strategies of most multinational companies.The amount of investments into China is growing rapidly and with it, the need for cost-effective shared-services networks to ensure seamless operations across offices in different regions and boundaries.

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The budget and infrastructure of IT companies is reducing day by day because of the increase in competition  from new tech companies like Jenzabar and HyTrust and cost cutting measures adopted in order to increase profits. Programs like Remote Assistance prove to be vital in such a scenario in many ways. Basically, Remote Assistance software is powerful package suite that helps a person to control the…

Undeniably, outsourcing has really benefited the receiving countries. Countries like India, China, Bulgaria, etc have developed their infrastructure tremendously to match up with the outsourced projects. The employment scenario has also been better for these countries. However, it is not that only these countries have benefited from outsourcing, the foreign investors are also very happy to outsource and work. It is a mutual thing which has benefited both the provider and receiver. There may…