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Outsourcing Insider 2010 Trends on Outsourcing Strategies

Contrary to what some naysayers of outsourcing are saying, the industry is alive and well, and it seems that it’s going to stay for a long while yet. As mentioned in a previous article, competition in outsourcing is becoming very stiff now, what with the industry expanding, as is what professional services firm Pricewaterhouse Coopers surmised in its Jan, 2010… Continue

Added by Outsourcing Insider on March 10, 2010 at 2:24pm — No Comments

Nari Kannan The Chinese BPO Dragon is just waiting in the wings!

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India! China in the Asian Out… Continue

Added by Nari Kannan on March 6, 2010 at 3:12am — 1 Comment

Martyn Hart Labour’s deathbed deal for NHS IT

And so the NHS IT saga continues. According to BBC reports, and the resulting media storm, Labour plans to push through what amounts to a ‘deathbed deal’ before the general election, committing a new government to many years more tussling with the fated National Programme for IT. The Tories had not long ago announced the ‘end of big IT’ and plans to enthusiastically dismantle this very programme. This plan could be thwarted if new agreements are signed-off early and could also spell trouble for… Continue

Added by Martyn Hart on March 5, 2010 at 3:52pm — No Comments

Jacob Cherian KPO, The Next Step Up for BPO As Outsourcing Moves Up Service Value Chain

In the last year or two, knowledge process outsourcing or KPO has been elevated in status – in some ways it is thought of as a progression of business process outsourcing. However, there doesn’t seem to be enough evidence to support the idea that the KPO sector is as well developed as some think it might be. According to a recent report, a speaker at the NOA Sourcing Summit asked a question about how many people in the audience would refer to their existing business relationships as KPO. In a r… Continue

Added by Jacob Cherian on March 5, 2010 at 2:44pm — No Comments

Outsourcing Insider Tech and Outsourcing Industries Bound for More Business in 2010

As a follow-up to a recent article, the IT Industry is riding the wave of change in all fronts from operations upgrades and expansions to more adverse developments, and on what better board could it have ridden on but the outsourcing community. Outsourcing giants China and India take the lead in this revolution. Acc… Continue

Added by Outsourcing Insider on March 2, 2010 at 11:30am — No Comments

Outsourcing Insider Punjab & Sind Bank Moved Deal to Wipro after Satyam

Competition is stiff in the outsourcing industry, which is why outsourcers really have to perform in order to not just meet their clients’ expectations, but to exceed it. Not to mention the sometimes extremely harsh public scrutiny that outsourcing companies are subjected to. Outsourcing companies are a dime a dozen now, and it’s easy to go from one to the other, especially if the one you’re with doesn’t deliver. Just take a look at the… Continue

Added by Outsourcing Insider on February 28, 2010 at 5:38am — No Comments

Jacob Cherian Drooping Dollar to Impact Revenues of IT Firms

Outsourcing has been termed the sunshine industry for a long time and rightly so. It has been able to survive the recession and going into recovery, it looks like outsourcing is here to stay. But there are a couple of glitches that may hinder its progress. With India being one of the top outsourcing countries and host to outsourcing giants like Wipro, Infosys, and Tata Consultancy Services, the declining dollar… Continue

Added by Jacob Cherian on February 27, 2010 at 10:19pm — No Comments

Lekan Badejo Nigeria set to become the Heaven of Business Process Outsourcing in Africa

Who says you can`t be what you want to be?How can one measure the level of know-how in this hyper competitive business environment?Why must job be outsourced to a third party? We have quite numbers of organisations that are already embrassing the ethos of Business process outsourcing,but the figure is not anywhere compare with the population of Nigeria which is put at 150million.The opportunity is just unending .So come May 2010,the country is going to experience a dramatic shift in the BPO Ind… Continue

Added by Lekan Badejo on February 26, 2010 at 4:17pm — No Comments

Outsourcing Insider 2010 I.T. Outsourcing Trend: Smaller Deals Higher Volume of Job Requests

Last year, the economic downturn caused some organizations to temporarily scale back on I.T. outsourcing efforts while they tackle fundamental issues including keeping the company afloat. This year, I.T. outsourcing is making a comeback... in Asia. As Dell Services (NASDAQ:DELL) Chairman Jim Champy predicts the Asian I.T. outsourcing market will grow much faster in 2010. “IT outsourcing is set to rise in Asia as the region's companies begin t… Continue

Added by Outsourcing Insider on February 26, 2010 at 3:17pm — No Comments

Martyn Hart Supply, demand, skills and sourcing

The Chartered Institute of Personnel and Development’s (CIPD) survey released last week opens up an important debate for the outsourcing industry and industry in general. The research, conducted by KPMG, found a ‘continued increase in foreign workers filling ‘British’ jobs overseas as well as at home’. This reopens an age-old can of worms in terms of supply, demand and training in the UK. The write-up in the… Continue

Added by Martyn Hart on February 26, 2010 at 3:00pm — No Comments

BPO Voice There will be no compelling alternatives to India as an outsourcing destination in the near future !

This week BPOVoice talked to Mr. S Vijayakumar , Global Head – Marketing of HCL Technologies Ltd. - BPO Services, on some of the interesting topics including HCL BPO’s recent acquisition moves and their roadmap for 2010. Mr. S Vijayakumar is responsible for global marketing function across all industry verticals and geographies of HCL’s BPO
… Continue

Added by BPO Voice on February 25, 2010 at 3:30am — 1 Comment

Francois Zielemans Better business case by using 'options'

The use of financial business cases to guide sourcing decisions is common practice. And with the current pressure on lowering cost, needs even the smallest investment to be accompanied with a business case showing a solid financial return. The effectiveness of the typical financial business case can be further improved in two key area’s. These are: -Monitoring whether the expected return and investment envisioned in the business case materialize and, - The limitations of the standard Discounted… Continue

Added by Francois Zielemans on February 23, 2010 at 1:13pm — No Comments

Nari Kannan The Secret to Offshore Success is Onshore!

In IT Enabled Services, the secret to offshore success is often onshore! In practice, many business processes are documented in great detail only when it is offshored. Often, the offshore vendor will help in getting this done and it is in their interest to do it in as much detail as possible. This may be enough for drawing up a contract with a few key KPIs and SLAs and as long as these are measured diligently and analyzed, processes are executed as expected, no more, no less. However, onshore… Continue

Added by Nari Kannan on February 23, 2010 at 11:15am — No Comments

Pentalog High Tech Metrics in IT outsourcing - how it works?

It is a reality that companies achieve cost savings from conventional outsourcing, most of them report a 20 to 50 percent average cost savings over the course of a long-term contract (the typical outsourcing engagement lasts for a number of years). However, the results they achieve depend heavily on the efficiency of the operation to start with. This includes making sure objectives are clear at the outset, paring the performance measures down to a small number of critical ones, shifting from inp… Continue

Added by Pentalog High Tech on February 22, 2010 at 9:55pm — No Comments

Jacob Cherian Contract IT Staff in Europe Slashes Outsourcing Revenue

According to Forrester Research, Western European firms are showing a preference for contract IT staff and this appears to be eating into the outsourcing business in these locations. Though outsourcing is popular in the U.K., companies at other Western European locations have a preference to add to their internal IT staff with staff that are supplied by contractors who work within the company premises. Interestingly, Western European firms are not scurrying to slash costs via outsourcing abroa… Continue

Added by Jacob Cherian on February 20, 2010 at 6:30pm — No Comments

Outsourcing Insider Sunny Outlook for BPO Companies as they Share a Recovery

The downpour isn’t a torrent anymore … The world is still recovering from the effects of the global economic crisis. And while it may be years until everybody’s able to go back to pre-crisis form, most industries, including the outsourcing industry, now have a sunny outlook for the future. In the country… Continue

Added by Outsourcing Insider on February 19, 2010 at 1:49pm — No Comments

Martyn Hart Keeping People Happy

A couple of bits of research hit the press this week that should worry those in the customer services game. Apparently over two-thirds of customers feel complaints made to call centres are not being taken se… Continue

Added by Martyn Hart on February 18, 2010 at 3:02pm — 1 Comment

Outsourcing Insider Infosys Has a Slow Start in 2010

Last December, I wrote an article on Infosys’ (NASDAQ:INFY) big week, wherein the outsourcing company scored numerous deals and expanded its business in multiple areas around the world. However, since ringing in the New Year, it seems that,… Continue

Added by Outsourcing Insider on February 16, 2010 at 7:43am — No Comments

Pentalog High Tech Assessing offshore destinations - second stop: Russia



Central and Eastern Europe has established itself as a prime location for offshore and nearshore services, particularly for clients based in the United States and Western Europe. Russia, by far the largest country in this region, has the largest labor force and the biggest pool of educated talent. The country has a strong education base, with universities in Moscow, Novosibirsk, St. P

… Continue

Added by Pentalog High Tech on February 15, 2010 at 4:05am — No Comments

Nari Kannan The Promise of Shared Services

The Internet, Web and inexpensive telecommunications technoology has, and is changing the way work gets done. Distance no longer is a constraint! Scanned documents can be viewed across the globe and manual work done anywhere.

This ed to the BPO revolution that overtook the world about a decade or so ago, and the world is never going back to the way it was before!

However, it appears that even if business processes are not outsourced, Shared Services centers can s

… Continue

Added by Nari Kannan on February 13, 2010 at 9:13pm — No Comments

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