BPO Voice: Business Process Outsourcing, Call Center Outsourcing

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V Hooda
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  • Consultant-L&D
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What is the best possible way to calculate ROI for Communication Training?
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Started this discussion. Last reply by Godfrey Mitchell Jul 9, 2008.

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c j arora left a comment for V Hooda
"We are privately owned Australian company based in Victoria. We intend to outsource telemarketing campaigns as follow: 1. Solar Energy Appointments Fixing simple process, qualify customer as per criteria and fix appointment, appointment qualified on…"
Feb 11
V Hooda updated their profile
Aug 24, 2012
Esource India commented on V Hooda's group 'l&D fraternity'
"We have a 5-30 seater BPO in Nagpur since 2010 and would like to extend the seat for BPO services. We are looking for BPO project. Mail Details:- callcentre@esourceindia.in Note: We are not interested to pay upfront amount."
Jun 27, 2012
Esource India joined V Hooda's group
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l&D fraternity

L&D Fraternity is an exclusive group for BPO trainers, v&a trainers, TESL trainers, teachers,& researchers working on language acquisition & orthography!See More
Jun 27, 2012
3 Comments
V Hooda posted an event
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Workshop on 'Communication Skills'. at Unitech Trade Center # 1, Unitech Trade Center, Sushant Lok, Sector-43, Gurgaon-122002.

November 13, 2010 from 9am to 5:30pm
Topics: Define communication. Rapport building. Effective communication. Execution. Positive attitude. Types of communication.This program will encourage participants to understand the importance of using their minds; help learn the art of driving listeners to reply, follow and react in a predetermined way; help connect with their own selves, understand their feelings. Will drive participants to understand their feelings first and how to perfect the art of communicating exactly what they want…See More
Oct 11, 2010
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V Hooda posted an event

seebeyondwords-T3 at Gurgaon

July 29, 2010 to July 31, 2010
IGNORANTIA NO EXCUSAT-Reassess your philosophy! Participate in the most effective knowledge workshop on Voice training. Become an SBW certified voice coach.REQUIRED.1. 1 or above years' experience in a customer facing voice campaign.2. Atleast a graduate or can disprove education.DESCRIPTION.SBW certified-Voice coach.TOPICS COVERED.Discource on the economies of different voice training philosophies.Expert analysis of the language training program by International Consultants on English language…See More
Jun 22, 2010
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A blog post by V Hooda was featured

No more Honeymoons...

The BPO industry needs to reassess their ookt, awkt, owkts. Ouch……. Hitherto the industry has managed to cater to its needs by picking somewhat easily available smatterings. Instead of developing a more suited high-end training design, fell short every time. Successors know only what the daddy taught them, but the industry needs some smart prodigies who can outshine daddies. The focus is on training the trainers on what they themselves got to know from their progenitors. They pick someone from…See More
Jun 2, 2010
0 Comments
V Hooda posted a blog post

No more Honeymoons...

The BPO industry needs to reassess their ookt, awkt, owkts. Ouch……. Hitherto the industry has managed to cater to its needs by picking somewhat easily available smatterings. Instead of developing a more suited high-end training design, fell short every time. Successors know only what the daddy taught them, but the industry needs some smart prodigies who can outshine daddies. The focus is on training the trainers on what they themselves got to know from their progenitors. They pick someone from…See More
Jun 2, 2010
0 Comments
V Hooda and Richa Khanna are now friends
Jun 2, 2010
Richa Khanna joined V Hooda's group
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l&D fraternity

L&D Fraternity is an exclusive group for BPO trainers, v&a trainers, TESL trainers, teachers,& researchers working on language acquisition & orthography!See More
May 3, 2010
3 Comments
V Hooda and Himanshu Dhingra are now friends
Apr 30, 2010
V Hooda added 3 discussions to the group l&D fraternity
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Apr 30, 2010
Nakul Parihar joined V Hooda's group
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l&D fraternity

L&D Fraternity is an exclusive group for BPO trainers, v&a trainers, TESL trainers, teachers,& researchers working on language acquisition & orthography!See More
Apr 27, 2010
3 Comments
Himanshu Dhingra joined V Hooda's group
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l&D fraternity

L&D Fraternity is an exclusive group for BPO trainers, v&a trainers, TESL trainers, teachers,& researchers working on language acquisition & orthography!See More
Apr 22, 2010
3 Comments
A group by V Hooda was featured
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l&D fraternity

L&D Fraternity is an exclusive group for BPO trainers, v&a trainers, TESL trainers, teachers,& researchers working on language acquisition & orthography!See More
Mar 29, 2010
3 Comments
Rajat Verma commented on V Hooda's group 'l&D fraternity'
"Oh! Now i see them... silly me couldn't wait for the entire group to set up...."
Mar 27, 2010

Profile Information

Designation
Consultant-L&D
Organization
SBW r&d pvt. ltd.
Qualification
MA-English.

V Hooda's Blog

No more Honeymoons...

The BPO industry needs to reassess their ookt, awkt, owkts. Ouch……. Hitherto the industry has managed to cater to its needs by picking somewhat easily available smatterings. Instead of developing a more suited high-end training design, fell short every time. Successors know only what the daddy taught them, but the industry needs some smart prodigies who can outshine daddies. The focus is on training the trainers on what they themselves got to know from their progenitors. They pick someone from… Continue

Posted on June 2, 2010 at 10:37am

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At 9:38pm on February 11, 2013, c j arora said…

We are privately owned Australian company based in Victoria. We intend to outsource telemarketing campaigns as follow:
1. Solar Energy Appointments Fixing
simple process, qualify customer as per criteria and fix appointment, appointment qualified on the basis of voice recording, good pay out, weekly payment , minimum 10 seats to start. Free management consultancy, continuous on line support , help and guidance provided by experts
2. Sale
Closing sale for solar Energy PV system on phone. Sale treated closed as customer decides to buy and makes payment of 10% of price as deposit . 100% finance options provided to customers . Free on line continuous support, hand holding provided by experts. Attractive pay out ,weekly payment. Centers having experience of hard core sale are welcome
3. Tech Support
• 100% owned Australian company
• No contract
• BItdefender total security software offered free with the plan
• Live Support services by experienced and Microsoft certified experts
• Good Pay out to centres
• Continuous online support, management consultancy to centres

Agreement direct with Australian office. Centers interested to pl contact with their profile. Consultants with good profile also welcome

C J Arora
President
Bliss IT Solutions Pty Ltd[Aust]
Bliss Overseas Pty Ltd[Aust]
Bliss Overseas[India]
OZ solar Energy Solutions Pty Ltd[Aust]
Mobile-919810065379/Skype –blissoverseas
Email-cjarorabliss@gmail.com
India
D 349, 1st floor, Anand Vihar, Delhi-110092
Australia
Lvl 3,480 Collins St
Melbourne 3000,Victoria
Ph: 03 9018 5715
Mob-61411954546[vishal Arora]
www.blisslivesupport.com.au
www.ozsolarenergysolutions.com.au

At 10:13pm on May 18, 2009, V Hooda said…
testing
At 6:30pm on January 22, 2009, V Hooda said…
TESTING
At 10:25am on July 15, 2008, Amit Saxena said…
Hi Vikas
At times it has been observed that what is taught in training is way different from the practices that are followed on the shop floor… do u think some changes are required in the way we train our agents and bridge the gap….or do you think that trainers and Ops should sit together before finalizing the training material …If possible start a thread on the same .....
 
 
 

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