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Social media is an unusual beast. It can easily eat away all your hours without you realizing it even for a second. It is only when you stare at your day-end report that it occurs to you, it was this beast which didn’t let you work. Quite interestingly , the same beast can be quite productive if used wisely and in smart proportions . Let us try and find out how to tame this animal and make the best use by finding more prospective clients.

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Gone is the age when the customers used to have only one way of complaint redressal, a toll free number , with an IVR announcing several options and a long wait before the call could actually be transferred to a call center representative. The customer used to go through this agonizing process till, social media arrived. Now, all they have to do is find a company’s fan page , post their compliant or use a hashtag to start a trend to draw their attention. The point I am…

The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs in the UK remain vulnerable in the face of continued popularity of business process outsourcing (BPO) to central and eastern European countries.

Emerging destinations like Poland, Romania, Bulgaria and Hungary present attractive alternative to companies who are looking to outsource their bottom line jobs so as to cut down…

Don’t say that you were not warned before. Two recent major events are major indicators of what’s in store for you. Yahoo CEO’s most talked about decision to ask its employee to get up on their ass and report to work and the firing of Groupon’s founder CEO Andrew Mason, will have far reaching impact. The economy isn't recovering well; many companies are struggling in these difficult times. In such a scenario  all they want is any workable solution. When they can’t find…