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Susan Paul
Susan Paul
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Tech Mahindra commences BPO operations in Philippines recruiting 600 associates

MUMBAI: IT firm Tech Mahindra today announced that it has started BPO operations at Manila in the Philippines and has recruited 600 associates locally for this new operation."The Philippines is not only a key market for us, but also a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in the Philippines," Tech Mahindra President - Corporate Affairs and Business Process Outsourcing Sujit Baksi said in a statement.The announcement by…See More
Discussion posted by Susan Paul May 2, 2011
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BAQUR MEHDI left a comment for Susan Paul
Dear Friend Hope you are keeping fine Please allow me to introduce myself, myself Baqur Mehdi Student,Labor and Development.(MLD), in School of Interdisciplinary & Trans-disciplinary Studies,Indira Gandhi National Open University-New Delhi. The…
Apr 23, 2011
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Sridhar replied to Susan Paul's discussion 'KPO offers good opportunities for Indian entities: Gartner'
http://automaticdataentry.blogspot.com/
Feb 25, 2011
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KPO offers good opportunities for Indian entities: Gartner

NEW DELHI: Knowledge Process Outsourcing (KPO) offers good business opportunities for Indian entities , and will help them in providing high value services, according to Gartner.Estimated to be worth billions of dollars, KPO market provides varied services in areas such as marketing, legal processes, clinical trials and banking."KPO service offerings is a good opportunity for Indian BPO providers to provide high value services and thereby enabling them to develop higher margin work," IT…See More
A discussion started by Susan Paul was featured Feb 20, 2011
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KPO offers good opportunities for Indian entities: Gartner

NEW DELHI: Knowledge Process Outsourcing (KPO) offers good business opportunities for Indian entities , and will help them in providing high value services, according to Gartner.Estimated to be worth billions of dollars, KPO market provides varied services in areas such as marketing, legal processes, clinical trials and banking."KPO service offerings is a good opportunity for Indian BPO providers to provide high value services and thereby enabling them to develop higher margin work," IT…See More
Discussion posted by Susan Paul Feb 20, 2011
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Indian outsourcing sees strong rebound

2 February 2011NEW DELHI — India’s flagship outsourcing sector said Wednesday it expected to post 19 percent export growth in the current financial year, as it rebounds from the global economic crisis.Som Mittal, president of the National Association of Software and Services Companies (NASSCOM), said exports were expected to touch $59 billion this financial year ending in March.The strong recovery comes after outsourcing saw exports grow just five percent to $49 billion in 2009-10, when the…See More
A discussion started by Susan Paul was featured Feb 2, 2011
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Indian outsourcing sees strong rebound

2 February 2011NEW DELHI — India’s flagship outsourcing sector said Wednesday it expected to post 19 percent export growth in the current financial year, as it rebounds from the global economic crisis.Som Mittal, president of the National Association of Software and Services Companies (NASSCOM), said exports were expected to touch $59 billion this financial year ending in March.The strong recovery comes after outsourcing saw exports grow just five percent to $49 billion in 2009-10, when the…See More
Discussion posted by Susan Paul Feb 2, 2011
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javed hashmi left a comment for Susan Paul
hi susan how are you we have bpo in india would like to outsource your work/project my id javed@zygalgroup.com
Jan 23, 2011
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Consolidation wave likely in BPO sector, says Gartner

NEW DELHI: With fast changing industry dynamics, the country's BPO sector is expected to see a consolidation wave in the coming months, says global research group Gartner."A consolidation wave in Business Process Outsourcing (BPO) sector is likely (in the coming months). Since it is challenging to cope with changing dynamics, some existing entities may move to different lines of business," Arup Roy, senior research analyst at Gartner, said.The $12 billion Indian BPO industry is facing stiff…See More
A discussion started by Susan Paul was featured Dec 29, 2010
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Wipro bags 5-year IT outsourcing contract from Vasan Eye Care

IT major Wipro Infotech today said it has bagged a 5-year IT outsourcing contract by Vasan Eye Care, one of the country's largest network of eye care centres. As part of the contract, Vasan Eye Care will outsource its entire IT infrastructure to Wipro for monitoring and management for duration of five years, Wipro Infotech said in a statement. The scope of service would include datacenter management and end-user support services, it added. Vasan's network of hospitals comprises close to 75…See More
A discussion started by Susan Paul was featured Dec 10, 2010
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Wipro bags 5-year IT outsourcing contract from Vasan Eye Care

IT major Wipro Infotech today said it has bagged a 5-year IT outsourcing contract by Vasan Eye Care, one of the country's largest network of eye care centres. As part of the contract, Vasan Eye Care will outsource its entire IT infrastructure to Wipro for monitoring and management for duration of five years, Wipro Infotech said in a statement. The scope of service would include datacenter management and end-user support services, it added. Vasan's network of hospitals comprises close to 75…See More
Discussion posted by Susan Paul Dec 10, 2010
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Wipro Infocrossing to Open State-of-the-Art Data Center in Cleveland County, NC

LEONIA, N.J. & BANGALORE, India --Infocrossing, a Wipro Company (NYSE: WIT) and a leading provider of IT infrastructure management services, announced today the company has purchased an existing structure in Cleveland County, North Carolina, and will convert the building to a new, state of the art data center to support its growing IT infrastructure business.Wipro’s new data center will be constructed to meet the Uptime Institute’s requirements for a Tier III rating, which defines…See More
A discussion started by Susan Paul was featured Nov 17, 2010
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Wipro Infocrossing to Open State-of-the-Art Data Center in Cleveland County, NC

LEONIA, N.J. & BANGALORE, India --Infocrossing, a Wipro Company (NYSE: WIT) and a leading provider of IT infrastructure management services, announced today the company has purchased an existing structure in Cleveland County, North Carolina, and will convert the building to a new, state of the art data center to support its growing IT infrastructure business.Wipro’s new data center will be constructed to meet the Uptime Institute’s requirements for a Tier III rating, which defines…See More
Discussion posted by Susan Paul Nov 16, 2010
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Genpact Ranked Among Top Global Procurement BPO Providers by NelsonHall

NEWYORK - October 19, 2010: Genpact Limited (NYSE: G), a global leader in business process and technology management, has been recognized as one of the top global providers of procurement business process outsourcing (BPO) services by NelsonHall. In its latest research, “Procurement Outsourcing Market Forecast 2010-2014,” NelsonHall provides an analysis of the global procurement BPO market by geography and service type and lists Genpact in the top five global and U.S. procurement BPO…See More
A discussion started by Susan Paul was featured Oct 19, 2010
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Genpact Ranked Among Top Global Procurement BPO Providers by NelsonHall

NEWYORK - October 19, 2010: Genpact Limited (NYSE: G), a global leader in business process and technology management, has been recognized as one of the top global providers of procurement business process outsourcing (BPO) services by NelsonHall. In its latest research, “Procurement Outsourcing Market Forecast 2010-2014,” NelsonHall provides an analysis of the global procurement BPO market by geography and service type and lists Genpact in the top five global and U.S. procurement BPO…See More
Discussion posted by Susan Paul Oct 19, 2010
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Jim Hill replied to Susan Paul's discussion 'Obama threatens to end tax breaks for outsourcing'
I am in outsourcing and would have to agree with the Obama move to cut the tax breaks especially in states like Ohio. I suspect that we will see more states take this initiative.
Sep 10, 2010

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Team lead
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HC lnfotech
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BA

Susan Paul's Discussions

Retain BPO talent with work-life balance support
1 Reply

Started this discussion. Last reply by Judith Paul Jackson Aug 12, 2009.

Obama to stop outsourcing

Started Feb 26, 2009

Recession-hit BPO employees 'on the bench'

Started Feb 16, 2009

Comment Wall (5 comments)

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At 2:40pm on April 23, 2011, BAQUR MEHDIBAQUR MEHDI said…
Dear Friend
Hope you are keeping fine

Please allow me to introduce myself, myself Baqur Mehdi Student,Labor and Development.(MLD), in School of Interdisciplinary & Trans-disciplinary Studies,Indira Gandhi National Open University-New Delhi.
The reason for my scrap is in regard with my current study on Economic Crisis and BPO workers. i am looking for those peoples who worked during recession 2008-2009
. any help provide me in the same regard will be highly appreciable.

please do give me references for the same.
thanks with regards
baqur mehdi

About my Study:- i just want to know the responses of managers and workers
strategies adopted by the firm during recession
and also the current situation of this industry
At 10:05am on March 11, 2011, UBCUBC said…
Hi Susan

I look forward to networking with you.I would be honored to be your friend, hope you will just add me as a friend for I will gladly accept. If I can help you in anyway just let me know,feel free to contact me anytime.



Regards
UBC
At 10:06pm on January 23, 2011, javed hashmijaved hashmi said…
hi susan how are you
we have bpo in india would like to outsource your work/project
my id javed@zygalgroup.com
At 7:24pm on January 21, 2010, Nilesh KengeNilesh Kenge said…
Hi susan!
At 3:39am on April 21, 2009, Judith Paul JacksonJudith Paul Jackson said…
Dear Susan,
My company has developed a webinar specifically designed for contact center professionals in India. It deals with engagement, morale and attrition proactively. It provides employees specific tools that enables them to manage work and life more effectively. I would love your feedback on this project. May I email you an overview?
 
 
 


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