BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

Subbu Murthy
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  • Diamond Bar, CA
  • United States
  • Chief Executive Officer
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  • Rajendra S Bhat
  • Rahul Singh
 

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karthikeyan seo left a comment for Subbu Murthy
"High quality deliverable and cost effective data mining company looking for knowledge management and web research services. Send further detail to this mail id: info@informaticsoutsourcing.com Contact Link:…"
Apr 5
Subbu Murthy posted a blog post

A book for CIOs

Greetings! I would like to take a moment of your time to announce and introduce the Office of the CIO's latest publication: The Chief Information Officer's Body of Knowledge: People, Processes, and Technology. Like the previous books, CIO Wisdom and CIO Perspectives, all proceeds will be donated to the CIO Scholarship Fund which provides scholarships for students who are pursuing a course of study in the field of information technology. The contributing authors are all CIOs who currently hold…See More
Oct 9, 2011
0 Comments
Subbu Murthy posted a blog post

The misfit between outsourcing demand and supply

Outsourcers are by and large algorithmic in their approach. Labor arbitrage, Build-Operate-Transfer (BOT), Global Delivery models are all algorithmic in nature. Even the implementation processes (example: CMM) are by and large algorithmic. The challenge is that these outsourcing processes are rigid and customizing it for each customer is difficult. The reason is that the demand is more heuristic, particularly for small to mid-sized enterprises. Customers demand quick turn around requiring…See More
Oct 28, 2010
0 Comments
Subbu Murthy and Gary are now friends
Oct 28, 2010
A blog post by Subbu Murthy was featured

The misfit between outsourcing demand and supply

Outsourcers are by and large algorithmic in their approach. Labor arbitrage, Build-Operate-Transfer (BOT), Global Delivery models are all algorithmic in nature. Even the implementation processes (example: CMM) are by and large algorithmic. The challenge is that these outsourcing processes are rigid and customizing it for each customer is difficult. The reason is that the demand is more heuristic, particularly for small to mid-sized enterprises. Customers demand quick turn around requiring…See More
Oct 25, 2010
0 Comments
Subbu Murthy posted a blog post

The misfit between outsourcing demand and supply

Outsourcers are by and large algorithmic in their approach. Labor arbitrage, Build-Operate-Transfer (BOT), Global Delivery models are all algorithmic in nature. Even the implementation processes (example: CMM) are by and large algorithmic. The challenge is that these outsourcing processes are rigid and customizing it for each customer is difficult. The reason is that the demand is more heuristic, particularly for small to mid-sized enterprises. Customers demand quick turn around requiring…See More
Oct 22, 2010
0 Comments
A blog post by Subbu Murthy was featured

Labor Arbitrage Models Will Fail

BPO initially started with the need to focus on core services, but economic benefits were quickly realized as BPO providers gained economies of scale and scope. The prevalence of BPO quickly became one of labor arbitrage. Although many BPO providers are focusing on value and moving away from just cost advantages, a majority of them still rely on the labor differential. In my view, this approach will fail. Not just for the rising labor costs, but the way people are getting help is also…See More
Jul 18, 2010
0 Comments
Subbu Murthy posted a blog post

Labor Arbitrage Models Will Fail

BPO initially started with the need to focus on core services, but economic benefits were quickly realized as BPO providers gained economies of scale and scope. The prevalence of BPO quickly became one of labor arbitrage. Although many BPO providers are focusing on value and moving away from just cost advantages, a majority of them still rely on the labor differential. In my view, this approach will fail. Not just for the rising labor costs, but the way people are getting help is also…See More
Jul 18, 2010
0 Comments
A blog post by Subbu Murthy was featured

Rethinking Does IT Matter? And Implications for Service Providers

When Nichola Carr wrote that infamous (or famous depending on your point of view) article (“Does IT Matter?” by Nicholas G. Carr. Harvard Business School Press, May 2004), most refuted Mr. Carr vehemently. In 2004, it was hard to imagine a world where the Data Center is in the cloud and applications are delivered as a service. Nearly six years later, most firms are shifting to the cloud, and collaboration and social computing, and SaaS technologies have become common place. But the question is…See More
May 3, 2010
0 Comments
Subbu Murthy updated their profile
May 3, 2010
A blog post by Subbu Murthy was featured

The need to re-think our approach

BPO vendors need to have a "frank" assessment of their business strategies for the coming decade. While nobody can predict the future with accuracy, the recent inflationary data suggest that labor costs will increase nullifying many of the benefits that off-shoring provides. Most companies have started to use the "move-up-the-food-chain" approach (for example, providing business process advice as opposed to just providing coding talent) or diversifying the service offering (for example, moving…See More
Jan 4, 2010
0 Comments
Rahul N. Parmar commented on Subbu Murthy's blog post 'A Third Party Consolidator Approach for Micro-BPO'
"Respected Sir, I glad to see your blog. This is Rahul Parmar form India. I am working in BPO industry as a freelancer. Well hope i will expect harmfully reply from you sir... Gmail id - premnparmar@gmail.com Regards, Rahul Parmar"
Dec 3, 2009
Subbu Murthy is now friends with Rahul Singh and Rajendra S Bhat
Nov 26, 2009
A blog post by Subbu Murthy was featured

Importance of corporate governance alignment between the enterprise and BPO provider's

Corporate Governance helps align the activities of an enterprise to best meet business and compliance requirements. While compliance requirements and reducing risk exposure dominates the Corporate Governance process, successful enterprises use Corporate Governance to increase corporate security and confidentiality for sharing proprietary information, enable greater collaboration and information sharing, adopt “best practice” standards, and facilitate decision making across all stakeholders. At…See More
Nov 25, 2009
0 Comments
Subbu Murthy posted a blog post

Importance of corporate governance alignment between the enterprise and BPO provider's

Corporate Governance helps align the activities of an enterprise to best meet business and compliance requirements. While compliance requirements and reducing risk exposure dominates the Corporate Governance process, successful enterprises use Corporate Governance to increase corporate security and confidentiality for sharing proprietary information, enable greater collaboration and information sharing, adopt “best practice” standards, and facilitate decision making across all stakeholders. At…See More
Nov 23, 2009
0 Comments

Profile Information

Designation
Chief Executive Officer
Organization
TimeWarper, Inc.
Qualification
Ph.D.
Professional Objective
Help small firms grow
Professional Skillset
Healthcare
ERP, CRM , and Supply Chain systems
Proprietary Product Development
Sourcing
About Me
Subbu Murthy is the President of Time Warper, Inc. providing fractional CIO/CTO services and a I.T. Governance Toolkit (eCIO) to SMBs. His approach AAMD (Assess, Advice, Manage and Deliver) to SMBs has met with great success.

In addition to helping SMBs balance I.T. expenditures with business needs, he has C-Level expertise in Healthcare administration, leading development of Claims Processing, EMR, and HIPAA and FDA cGMP compliant products and systems.

He is considered to be an expert who creates the "WoW" factor in innovating new technologies: developed the first reuse library in 1984, first global delivery model for IT services in 1985, first SaaS based ERP and CRM systems for claims processing in 2003, web-based B2B outsourcing portal, and the first SaaS fuzzy logic system in 2006

He has co-founded and led three software product and IT services firms (Relsys, SriSoft, USourceIT), providing innovative, strategic, and operational direction. Served many highly-satisfied clients including: Alcon, American Capital, Baxter, Boston Scientific, CPM Systems, GE Retail Systems, Pharmavite, Jet Propulsion Laboratory, JP Morgan, Lockheed-Martin, Marina Medical, Mercedes-Benz, Northrop-Grumman, QTC, QuickLogic, RTL, Singapore Stock Exchange, Singapore Power, Social Security Administration, Ventura Foods, Veteran’s Administration and many more.

Specialties:Healthcare Web/E-Commerce Toolkits for IT Governance Product Management Outsourcing

Subbu Murthy's Blog

A book for CIOs

Greetings!



I would like to take a moment of your time to announce and introduce the Office of the CIO's latest publication: The Chief Information Officer's Body of Knowledge: People, Processes, and Technology.



Like the previous books, CIO Wisdom and CIO Perspectives, all proceeds will be donated to the CIO Scholarship Fund which provides scholarships for students who are pursuing a course of study in the field of information technology. The contributing authors are all…

Continue

Posted on October 9, 2011 at 9:38am

The misfit between outsourcing demand and supply

Outsourcers are by and large algorithmic in their approach. Labor arbitrage, Build-Operate-Transfer (BOT), Global Delivery models are all algorithmic in nature. Even the implementation processes (example: CMM) are by and large algorithmic. The challenge is that these outsourcing processes are rigid and customizing it for each customer is difficult. The reason is that the demand is more heuristic, particularly for small to mid-sized enterprises. Customers demand quick turn around requiring… Continue

Posted on October 22, 2010 at 10:00am

Labor Arbitrage Models Will Fail

BPO initially started with the need to focus on core services, but economic benefits were quickly realized as BPO providers gained economies of scale and scope. The prevalence of BPO quickly became one of labor arbitrage. Although many BPO providers are focusing on value and moving away from just cost advantages, a majority of them still rely on the labor differential. In my view, this approach will fail. Not just for the rising labor costs, but the way people are getting help is also… Continue

Posted on July 18, 2010 at 7:58am

Rethinking Does IT Matter? And Implications for Service Providers

When Nichola Carr wrote that infamous (or famous depending on your point of view) article (“Does IT Matter?” by Nicholas G. Carr. Harvard Business School Press, May 2004), most refuted Mr. Carr vehemently. In 2004, it was hard to imagine a world where the Data Center is in the cloud and applications are delivered as a service. Nearly six years later, most firms are shifting to the cloud, and collaboration and social computing, and SaaS technologies have become common place. But the… Continue

Posted on May 3, 2010 at 11:41am

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At 5:09pm on April 5, 2012, karthikeyan seo said…

High quality deliverable and cost effective data mining company looking for knowledge management and web research services. Send further detail to this mail id: info@informaticsoutsourcing.com
Contact Link: http://www.informaticsoutsourcing.com/contactus.htm

At 1:23pm on November 7, 2009,
AdminBPO Voice said…
Welcome to BPO Voice. Feel free to ask any query or make any suggestion
 
 
 

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