Call Center Services, Outsourcing Services, Outsourcing Projects
In recent months, a number of organisations have announced new business process outsourcing contracts, new set up of captive shared service models, and acquisitions of either BPO firms or shared…Continue
Started Aug 13, 2010
IBM Philippines and the Board of Investments (BoI) have signed a memorandum of understanding for the establishment of a training facility for multilingual BPO workforce. BoI managing head Cristino L. Panlilio said the project called ‘Philippines as the Global Leader in Multilingual BPO’ seeks to further enhance the multilingual Filipino talents for BPO posts.
Panlilio said that because of the facility, IBM expects to be able to…Continue
Posted on August 4, 2011 at 3:56am
Less of a trend and more of a confirmation, recent research illustrates that for Q2 year on year that there have been more multisourcing arrangements from buy side organisations and that these far outweigh the “megadeals” – deals with a value of more than €800m.
Demand for BPO increased in the substantially in the EMEA region, with the total value of BPO contracts signed during the quarter rising 132 per cent year-on-year to…Continue
Posted on August 4, 2011 at 3:55am
Aruba Networks is to create 40 jobs in Cork over the next four years through setting up its international headquarters and shared services centre for all regions outside of the US in Cork.
'As the demand for our wireless products increases so too does the need for us to be closer to our customers in Europe,' commented Dominic Orr, President and CEO of Aruba Networks.…Continue
Posted on June 29, 2011 at 5:30am
Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.
Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…Continue
Posted on June 29, 2011 at 5:30am — 1 Comment