BPO Voice: Business Process Outsourcing, Call Center Outsourcing

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Rakesh Sangani
  • Male
  • London
  • United Kingdom
  • Partner
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Rakesh Sangani's Groups

Rakesh Sangani's Discussions

How do we globalise our Payroll function?

We live in an age of globalisations with organisations increasingly reviewing their global options for shared services and outsourcing. This whitepaper will focus on the globalisation of Payroll and…Continue

Started Dec 3, 2010

Final Thought: Increasing BPO, captive and acquisition activity

In recent months, a number of organisations have announced new business process outsourcing contracts, new set up of captive shared service models, and acquisitions of either BPO firms or shared…Continue

Started Aug 13, 2010

We have set up a captive, what next?

A number of companies have already set up captive centres (750 captives currently operate in India) and have been asked by their respective management to do more. In recent months we have seen an…Continue

Started Jul 30, 2010

Final Thought: Is outsourcing good or bad?

Being an Economic graduate, when asked about outsourcing, I cannot help but refer to the laws of comparative and absolute advantage. Although there is negativity around the concept of outsourcing due…Continue

Started Jul 23, 2010

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Rakesh Sangani's Page

Latest Activity

Rakesh Sangani posted discussions
Oct 28, 2011
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Sep 29, 2011
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Sep 6, 2011
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Aug 22, 2011
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Aug 8, 2011
A blog post by Rakesh Sangani was featured

EMEA - Multisourcing v Megadeals

Less of a trend and more of a confirmation, recent research illustrates that for Q2 year on year that there have been more multisourcing arrangements from buy side organisations and that these far outweigh the “megadeals” – deals with a value of more than €800m.Demand for BPO increased in the substantially in the EMEA region, with the total value of BPO contracts signed during the quarter rising 132 per cent year-on-year to almost €6bn, while the total value of IT outsourcing deals…See More
Aug 4, 2011
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Rakesh Sangani posted blog posts
Aug 4, 2011
Rakesh Sangani posted discussions
Aug 4, 2011
Rakesh Sangani is now friends with ganesan and Vijayasarathy
Aug 4, 2011
Mohammed Shukkur.M commented on Rakesh Sangani's blog post 'Zurich renews outsourcing deal with UK's Capita'
"can u send the details"
Jul 20, 2011
A blog post by Rakesh Sangani was featured

Zurich renews outsourcing deal with UK's Capita

Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1 July.Capita will provide customer servicing, policy administration and claims activity for much of…See More
Jul 20, 2011
1 Comment
A blog post by Rakesh Sangani was featured

Zurich renews outsourcing deal with UK's Capita

Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1 July.Capita will provide customer servicing, policy administration and claims activity for much of…See More
Jun 30, 2011
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Rakesh Sangani posted blog posts
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Jun 30, 2011
Rakesh Sangani posted a discussion

FREE access to Whitepapers, Professional news, Articles, Invitations to focus groups, workshops & webinars, Career Listings

Hi,This group is a networking platform which offers both professional and academic members to discuss best practices, and analyse trends globally within the Shared Services, Outsourcing & Consulting Sectors.The Group is providing FREE access to Whitepapers, Professional news, Articles, Invitations to focus groups, workshops & webinars, Career ListingsClick on the link below to join this Group:…See More
Jun 30, 2011
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A blog post by Rakesh Sangani was featured

Another Location Index

Management Consultants AT Kearney released their recent offshoring location index, which compares the “top 50” locations by financial attractiveness, people skills and availability and business environment. Whilst unsurprisingly India and China lead the way, the interesting developments are that Egypt move up to 4th place, Mexico up to 6th and the Philippines sitting at a lowly 9th place! Proservartner Point of View: This report illustrates a wholly different picture to the IBM research…See More
Feb 21, 2011
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A discussion started by Rakesh Sangani was featured

Shell has offshored 8,000 jobs!

Shell has offshored over 8,000 back office posts to cheaper offshore locations over the last five years. The figure was officially announced by the oil giant and it has slashed a total of $4 billion (£2.5 billion) from costs over the last two years, a time period in which it cut jobs and standardised processes and systems globally. Shell is also targeting “further multibillion dollar savings” in the “near future”, from its continuous improvement plans, which include further offshoring,…See More
Feb 20, 2011
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Profile Information

Designation
Partner
Organization
Proservartner
Qualification
Mathematics & Economics
Professional Skillset
Rakesh is a strategic advisor, solution architect and implementer of transitions and transformations and currently is a partner at Proservartner. With a specialism in BPO, Shared Services and Offshoring, Rakesh has worked with CFOs, FDs and senior client executives in the private sector (including at Ernst & Young, Pitney Bowes, Orange, Barclays and RBS) and the public sector (across Health, Police and Government markets) in improving efficiency, effectiveness, cycle times and profitability.

Rakesh is a qualified chartered accountant, holds practitioner status in Prince 2 and MSP and is certified Lean Six Sigma. He was trained by Andersen, Deloitte and Accenture and is now a partner at a social enterprise management consultancy Proservartner providing strategic advice and focusing on operational solutions for leading FTSE 100 and Professional Services firms.
About Me
Proservartner is a social enterprise management consultancy that partners with organisations to provide independent advice, discovery, guidance and implementation support. Our focus is in providing Research, Advisory and Delivery consultancy in Outsourcing, Offshoring, Shared Services and Transformation of Corporate Services sectors.

Contact Details:
Email: rakesh.sangani@proservartner.co.uk
Phone: +44 (0)20 7993 6065
Website: www.proservartner.co.uk

Rakesh Sangani's Blog

IBM establishes training facility in Philippines

IBM Philippines and the Board of Investments (BoI) have signed a memorandum of understanding for the establishment of a training facility for multilingual BPO workforce. BoI managing head Cristino L. Panlilio said the project called ‘Philippines as the Global Leader in Multilingual BPO’ seeks to further enhance the multilingual Filipino talents for BPO posts.

Panlilio said that because of the facility, IBM expects to be able to…

Continue

Posted on August 4, 2011 at 3:56am

EMEA - Multisourcing v Megadeals

Less of a trend and more of a confirmation, recent research illustrates that for Q2 year on year that there have been more multisourcing arrangements from buy side organisations and that these far outweigh the “megadeals” – deals with a value of more than €800m.

Demand for BPO increased in the substantially in the EMEA region, with the total value of BPO contracts signed during the quarter rising 132 per cent year-on-year to…

Continue

Posted on August 4, 2011 at 3:55am

Telecommunications firm Aruba Network set up shared service centre in Cork

Aruba Networks is to create 40 jobs in Cork over the next four years through setting up its international headquarters and shared services centre for all regions outside of the US in Cork.

'As the demand for our wireless products increases so too does the need for us to be closer to our customers in Europe,' commented Dominic Orr, President and CEO of Aruba Networks.…

Continue

Posted on June 29, 2011 at 5:30am

Zurich renews outsourcing deal with UK's Capita

Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.

Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…

Continue

Posted on June 29, 2011 at 5:30am — 1 Comment

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At 10:04am on March 11, 2011, UBC said…
Hi Rakesh

I look forward to networking with you.I would be honored to be your friend, hope you will just add me as a friend for I will gladly accept. If I can help you in anyway just let me know,feel free to contact me anytime



Regards
UBC
 
 
 

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