Priya Verma's Page

A Contact Center is a kind of set-up though which company professionals make calls to sell service, business, products etc or to which a person can call to avail service, get information, and so on. Call centers are outsourced by companies to that they can focus on their core competence as well as continue to remain profitable by running call center services through a  trained team of experienced professionals. An outsourced call center makes a…

They say mistakes help you learn and change for better. What if, people keep on committing the same mistakes over and over again without even realizing that they are wrong? Call Center service providers are so engrossed with targets and results that they overlook common mistakes which may ultimately result in loss of the project. After which, the furious company fire the representatives and again hire new ones thinking that thing will get better. However, before blaming the employees, go…

Hi all, Chanced upon this article written by Shashi Tharoor for TOI... (it's an old article but i guess it still holds some relevance !) "It has become fashionable of late, amongst our bien-pensant classes, to sneer at the success of India's business process outsourcing industry the call centres and the like which have become the visible face of globalisation in our formerly protectionist land. Some 700,000 Indians work in the BPO…