Call Center Services, Outsourcing Services, Outsourcing Projects
Started Mar 6
Started Sep 20, 2012
Started Oct 20, 2009
Employee attrition is on an all time high. Many contact centers have been struggling with this problem from day one. Many reasons can be attributed for this like the “not so respectable” job tag, or the rising salaries due to emerging competition or the monotonous job culture. Many of these problems can be sorted out if an organization has effective managers. Managers who cannot just manage team members performance, rather those who can manage their aspirations, career and act like a…Continue
Posted on May 13, 2013 at 10:00am
Economic Times reported that Cognizant will cut bonuses this year due to lower achievement of financial targets. It further reported that even though it has consistently exceeded its targets for the last few years except 2012, when it projected to 23% growth but registered only 20% growth. Explanations given. So far so good. Now comes the mummers in the blogosphere which includes CTS employees and many analysts. Some are questioning this move through an age old argument…
Posted on March 6, 2013 at 10:11am
Talent is a scarce commodity. With each passing day attracting quality talent towards your organization is getting harder and harder. Your Recruiters aren't looking for you, only on job sites. They are looking for you on highly active social networking sites like LinkedIn, Facebook, Google plus and so on. You might disagree withe the title of the post and rightfully so, after all a resume is the first thing which many recruiters ask you to send, when you apply for a job. However, let me…Continue
Posted on February 27, 2013 at 4:30pm
In a recent conversation with rediff.com, Phaneesh Murthy, CEO, iGATE BPO talked about the prevailing weak world economy, the US presidential elections, and outsourcing. Below is an excerpt.
In the last four years, how much has Obama's policies affected a company like yours, whose 80 per cent of the market is in the US?
He had many big and pressing problems in his current term. He, therefore, did not go after…Continue
Posted on October 26, 2012 at 8:17pm
An average american thinks that outsourcing is all about handling phone calls for technical support and chasing people with outstanding credit card payments. The fact of the matter is this a highly flawed notion. the business process outsourcing industry in india is $16 billion business (as per nasscom) and is growing in all the imaginable segments from a low end customer support job to high end research project. BPO in itself is a very small part of outsourcing. It expands to ITO (IT…Continue
Posted on September 12, 2012 at 9:30am