Nari Kannan's Page

With the Indian BPO on the rise recently, many companies have turned their attention to building up centers in Rural India.



This is a welcome development. With the cities already bursting at the seams, the last thing you need are more people migrating there from the villages in search of jobs. Rural Outsourcing has the potential to stop this by keeping trained or trainable people in smaller Tier 3 and Tier 4 towns in their new BPO centers.



It brings much needed economic… Continue

I was sitting through a presentation from a KPO doing some very interesting things in the areas of Market Research and Intellectual Property Research. In the process of executing these services, this company has come up with very useful online, web-based tools that make the creation and dissemination of such research easier and painless. Very useful technology indeed!



However, the CEO got the very appropriate feedback that when they mix their KPO service offerings with offering the… Continue

Indian BPO companies are betting big on a new way of providing BPO and other services.



Infosys is planning a number of cloud computing offerings. They had developed the techhnology for some of their clients and they are making them multi-tenant and pay-as-you-go kind of pricing.



TCS has… Continue

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India!



China in… Continue