BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

 

 

 

Nari Kannan
  • Male
  • Pleasanton, CA
  • United States
  • CEO
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  • Blog Posts (11)
  • Discussions
  • Offshore and Outsourcing Events
  • BPO Companies and Call Center Groups

Nari Kannan's Friends

  • Nirjhar Goswami
  • Ravinder S Bedi
  • baskar thiyagarajan
  • Aman Singh
 

Nari Kannan's Page

Latest Activity

Mayuresh Bhosale commented on Nari Kannan's blog post 'Leveraging BPO for IT Business'
"Hi, I am Mayuresh G. from Pune. I have worked with BPO/IT industry since 2007. I am currently running a Outsourcing Project in Pune. I have handled both the NonVoice/Voice Processes on Management Level. Meanwhile I got interested in 'BPO…"
Mar 17, 2011
Mayuresh Bhosale commented on Nari Kannan's blog post 'Promise and Challenges in Ruralsourcing'
"Hi, I am Mayuresh G. from Pune. I have worked with BPO/IT industry since 2007. I am currently running a Outsourcing Project in Pune. I have handled both the NonVoice/Voice Processes on Management Level. Meanwhile I got interested in 'BPO…"
Mar 17, 2011
c.raja reddy commented on Nari Kannan's blog post 'Promise and Challenges in Ruralsourcing'
"how to start a rural BPO? Please provide the project report. regards, raja reddy.c"
Nov 19, 2010
Nari Kannan and Aman Singh are now friends
Jun 19, 2010
Mitul Joshipura commented on Nari Kannan's blog post 'Promise and Challenges in Ruralsourcing'
"Dear Sir, This is very correct & as the development is concerned we are Growing."
May 21, 2010
A blog post by Nari Kannan was featured

Promise and Challenges in Ruralsourcing

With the Indian BPO on the rise recently, many companies have turned their attention to building up centers in Rural India.This is a welcome development. With the cities already bursting at the seams, the last thing you need are more people migrating there from the villages in search of jobs. Rural Outsourcing has the potential to stop this by keeping trained or trainable people in smaller Tier 3 and Tier 4 towns in their new BPO centers.It brings much needed economic relief to these people and…See More
Apr 27, 2010
3 Comments
Nari Kannan posted a blog post

Promise and Challenges in Ruralsourcing

With the Indian BPO on the rise recently, many companies have turned their attention to building up centers in Rural India.This is a welcome development. With the cities already bursting at the seams, the last thing you need are more people migrating there from the villages in search of jobs. Rural Outsourcing has the potential to stop this by keeping trained or trainable people in smaller Tier 3 and Tier 4 towns in their new BPO centers.It brings much needed economic relief to these people and…See More
Apr 27, 2010
3 Comments
Nari Kannan is now friends with Ravinder S Bedi and Nirjhar Goswami
Mar 30, 2010
A blog post by Nari Kannan was featured

Keeping your main BPO and KPO Value Propositions Uncluttered from Technology Value Adds!

I was sitting through a presentation from a KPO doing some very interesting things in the areas of Market Research and Intellectual Property Research. In the process of executing these services, this company has come up with very useful online, web-based tools that make the creation and dissemination of such research easier and painless. Very useful technology indeed!However, the CEO got the very appropriate feedback that when they mix their KPO service offerings with offering the technology…See More
Mar 26, 2010
0 Comments
Nari Kannan posted a blog post

Keeping your main BPO and KPO Value Propositions Uncluttered from Technology Value Adds!

I was sitting through a presentation from a KPO doing some very interesting things in the areas of Market Research and Intellectual Property Research. In the process of executing these services, this company has come up with very useful online, web-based tools that make the creation and dissemination of such research easier and painless. Very useful technology indeed!However, the CEO got the very appropriate feedback that when they mix their KPO service offerings with offering the technology…See More
Mar 26, 2010
0 Comments
A blog post by Nari Kannan was featured

Fast Changing Pricing Models and their Impact on BPO Operations

Indian BPO companies are betting big on a new way of providing BPO and other services.Infosys is planning a number of cloud computing offerings. They had developed the techhnology for some of their clients and they are making them multi-tenant and pay-as-you-go kind of pricing.TCS has…See More
Mar 16, 2010
0 Comments
Nari Kannan posted a blog post

Fast Changing Pricing Models and their Impact on BPO Operations

Indian BPO companies are betting big on a new way of providing BPO and other services.Infosys is planning a number of cloud computing offerings. They had developed the techhnology for some of their clients and they are making them multi-tenant and pay-as-you-go kind of pricing.TCS has…See More
Mar 16, 2010
0 Comments
baskar thiyagarajan commented on Nari Kannan's blog post 'The Chinese BPO Dragon is just waiting in the wings!'
"Dear sir/madam, I am baskar as project manager of wintechnology,Perambalur,Tamilnadu, India. I have describe my company details herewith, our company is one of We have a very good Hi-Tech and well equipped infrastructure that provides employees to…"
Mar 9, 2010
A blog post by Nari Kannan was featured

The Chinese BPO Dragon is just waiting in the wings!

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India!China in the Asian…See More
Mar 6, 2010
1 Comment
Nari Kannan posted a blog post

The Chinese BPO Dragon is just waiting in the wings!

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India!China in the Asian…See More
Mar 6, 2010
1 Comment
Nari Kannan and baskar thiyagarajan are now friends
Mar 1, 2010

Profile Information

Designation
CEO
Organization
Ajira Technologies, Inc.,
Qualification
MS Computer Science; M.B.A
Professional Objective
Building Company Developing Continuous Process Improvement Software
Professional Skillset
Nari Kannan is CEO & Co-Founder of Ajira, a Pleasanton, CA-based startup company designing and developing Service Process Performance Management solutions. Prior to this, he served as VP-Engineering at Ensenda, an ASP for local delivery services. He also served variously as Chief Technology Officer or VP-Engineering at other Bay-Area venture funded startups such as Kadiri and Ensera. Prior to Ensera, he was the founder and CEO of Colorado Springs-based Zelos Technologies, and Vice President of Technology at Equinox Solutions. He began his career at Digital Equipment Corporation as a Senior Software Engineer.

Nari has a long involvement with Customer Support and other customer facing processes. At Digital Equipment Corporation he was involved with their 1800 person customer support center in Colorado Springs, Colorado. He was tasked with coming up with innovative tools to help customer support people do their jobs better. He holds a U.S patent for a software invention that redirected customer support calls that came in through email to the right group automatically by digesting the contents of the request and guessing at which software or hardware support group is best equipped to handle it. At Ensera, he led a 45 person team in developing an internet based ASP service for handling auto insurance claims, coordinating information flow between end-customers, Insurance companies, Repair shops and Parts suppliers.
About Me
Nari holds a B.S. degree in Physics from Loyola College, and an M.B.A degree from the University of Madras in Madras, India. He graduated with a M.S. degree in Computer Science from the University of Massachusetts at Amherst in 1985.

Nari Kannan's Blog

Promise and Challenges in Ruralsourcing

With the Indian BPO on the rise recently, many companies have turned their attention to building up centers in Rural India.



This is a welcome development. With the cities already bursting at the seams, the last thing you need are more people migrating there from the villages in search of jobs. Rural Outsourcing has the potential to stop this by keeping trained or trainable people in smaller Tier 3 and Tier 4 towns in their new BPO centers.



It brings much needed economic… Continue

Posted on April 27, 2010 at 8:27pm — 3 Comments

Keeping your main BPO and KPO Value Propositions Uncluttered from Technology Value Adds!

I was sitting through a presentation from a KPO doing some very interesting things in the areas of Market Research and Intellectual Property Research. In the process of executing these services, this company has come up with very useful online, web-based tools that make the creation and dissemination of such research easier and painless. Very useful technology indeed!



However, the CEO got the very appropriate feedback that when they mix their KPO service offerings with offering the… Continue

Posted on March 26, 2010 at 12:00am

Fast Changing Pricing Models and their Impact on BPO Operations

Indian BPO companies are betting big on a new way of providing BPO and other services.



Infosys is planning a number of cloud computing offerings. They had developed the techhnology for some of their clients and they are making them multi-tenant and pay-as-you-go kind of pricing.



TCS has… Continue

Posted on March 16, 2010 at 5:18am

The Chinese BPO Dragon is just waiting in the wings!

The Chinese BPO dragon is just waiting in the wings! It appears that in the last five years, Chinese BPO efforts have been gaining ground and poses some real threats to the India BPO industry. It doesn't mean that all customers are going to switching to China tomorrow, but they are chipping away at those areas that make sense for companies to outsource to China rather than India!



China in… Continue

Posted on March 6, 2010 at 3:12am — 1 Comment

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