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1300% return on investment? Yes, it works!
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Started this discussion. Last reply by arun choure Oct 25, 2010.

Key issues you wanted to know about shared services

Started Jul 25, 2009

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Berlin is calling !

Today I have got a message from IQPC in Berlin, which I want to share with you: there is a possibility to win 5 guest tickets for the Shared Services & Outsourcing Woche (event taking place from 21 until 24 November 2011 in Berlin, Germany).What are you supposed to do?Do you speak German? / Sprechen Sie Deutsch? If so, welcome to the club ! Then it should be quite easy for you: Answer four questions which can found…See More

Blog post by Magdalena Szarafin Oct 18, 2011

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Robert Dourado commented on Magdalena Szarafin's blog post 'We have been nominated….'

Always a pleasure Magdalena.

Oct 13, 2011

Magdalena Szarafin commented on Magdalena Szarafin's blog post 'We have been nominated….'

Hi Robert, thnx a lot for your vote - good job !

Oct 12, 2011

Magdalena Szarafin and Vasudev are now friends Oct 12, 2011

Robert Dourado commented on Magdalena Szarafin's blog post 'We have been nominated….'

Hi Magdalena, You have got yourself a vote, all the very best!

Oct 12, 2011

Vasudev left a comment for Magdalena Szarafin

hi Magdalena, this is vasu wanna setup BPO . I would really be glad and thankful if you can be my mentor and guide me to fallow genuine process.

Oct 2, 2011

Magdalena Szarafin commented on Magdalena Szarafin's blog post 'We have been nominated….'

Thank you for your vote - nicely done, Amit !

Sep 30, 2011

" Leadership is the ability to get extraordinary achievement from ordinary people. " (Brian Tracy)

Status posted by Magdalena Szarafin Sep 29, 2011

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We have been nominated….

As I have been contacted by the German IQPC office a few days ago and asked if they could nominate me for the Award for Excellent Personal Achievements in the Shared Services Industry, I just could not say no !I have decided to pay attention on my blog on…See More

A blog post by Magdalena Szarafin was featured Sep 29, 2011

5 Comments

Magdalena Szarafin is now friends with Vijayasarathy, Megavannan Pragasam and OASYS TECHNOLOGIES Sep 28, 2011

Shared services and fastfood: Insourcing meets McDonald's

The story begins in 1940 – that time Dick and Mack McDonald opened McDonald’s Bar-B-Que restaurant in San Bernardino, California. The food offered has to be: always fresh, always looking and tasting the same way and basic – burger, cheeseburger, fries, shakes… But: What does that all actually have to do with shared services?!“Real good and still only 15¢”? I am not going to tell you that your service should start with 15 cent rate as that was in one of the first McDonald’s advertisements. I am…See More

Blog post by Magdalena Szarafin Jun 14, 2011

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Magdalena Szarafin is now friends with raghu, Nishikant Paunikar, RJINFOSYS and 3 Jun 13, 2011

Mayuresh Bhosale commented on Magdalena Szarafin's blog post 'How about IT outsourcing in Central and Eastern Europe?'

Hi, I am Mayuresh G. from Pune. I have worked with BPO/IT industry since 2007. I am currently running a Outsourcing Project in Pune. I have handled both the Data Processes and IT Projects on Management Level. Meanwhile I got interested in 'BPO…

Mar 16, 2011

How about IT outsourcing in Central and Eastern Europe?

5 experts interviewed, over 240 companies operating in 16 CEE countries surveyed, and much much more. These are the headlines of the comprehensive “Central and Eastern IT Outsourcing Review 2010” which has been currently published.This 164-page-report examines the role of ITO sector in Central and Eastern Europe and delivers answers regarding recession and its impact on ITO sector, market volume, development in number of companies and their characteristics, number of IT professionals and hourly…See More

A blog post by Magdalena Szarafin was featured Dec 6, 2010

1 Comment

How about IT outsourcing in Central and Eastern Europe?

Blog post by Magdalena Szarafin Dec 1, 2010

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Magdalena Szarafin is now friends with Naveen and Vinay M Bakale Nov 30, 2010

Profile Information

Designation: International Management Accountant

Organization: Pharmaceutical Group

Qualification: M.A., M.E.S., CINA

Professional Skillset: - Outsourcing and shared services,
- Web 2.0 technologies,
- Economics, Management,
- IAS/IFRS,
- Lanuages: English, German, Polish, Russian,
- Writing, publishing,
- Interdisciplinary approach.

About Me: I am happy to welcome you here! I am a writer, publisher, speaker on conferences and events having many areas of interest as the most brilliant and amazing ideas and discoveries are made at the border of two – sometimes being far away and contrasting – disciplines. I publish on regular basis in India, China, the USA, Germany and Poland.
I work as International Management Accountant at a large pharmaceutical corporation dealing with preparation of financial statements unter IAS/IFRS and local GAAP.
I completed my studies at the Faculty of Economics of the Maria Curie-Sklodowska University in Lublin (M.A.) and two postgraduate programmes: Master of European Studies (M.E.S.) at the Faculty of Law of the University of Hamburg and Internet Technologies at the Wroclaw University of Technology. I prepare my PhD dissertation on shared services.
I help people to extend their knowledge and understanding of shared services and outsourcing industry - and I would also like to learn from you as learning is an interactive process, people always can learn from each other. Feel free to contact me if you have any questions or ideas on outsourcing, shared services or other topics.

Magdalena Szarafin's Blog

Berlin is calling !

Today I have got a message from IQPC in Berlin, which I want to share with you: there is a possibility to win 5 guest tickets for the Shared Services & Outsourcing Woche (event taking place from 21 until 24 November 2011 in Berlin, Germany).

What are you supposed to do?

Do you speak German? / Sprechen Sie Deutsch? If so, welcome to the club ! Then it… Continue

Posted on October 18, 2011 at 2:03am

We have been nominated….

As I have been contacted by the German IQPC office a few days ago and asked if they could nominate me for the Award for Excellent Personal Achievements in the Shared Services Industry, I just could not say no !

I have decided to pay attention on my blog on… Continue

Posted on September 29, 2011 at 5:00am — 5 Comments

How about IT outsourcing in Central and Eastern Europe?

5 experts interviewed, over 240 companies operating in 16 CEE countries surveyed, and much much more. These are the headlines of the comprehensive “Central and Eastern IT Outsourcing Review 2010” which has been currently published.

This 164-page-report examines the role of ITO sector in Central and Eastern Europe and delivers answers regarding recession and its impact on ITO sector, market volume, development in number of companies and their characteristics, number of IT… Continue

Posted on December 1, 2010 at 12:16am — 1 Comment

Kaizen makes things better: Slowly, step by step and every day

Do you know the story about burnt toast? What are you going to do if your making toast process results in an unacceptable (or: uneatable) slice of toast? Would you put another slice on and try it once again? Scrape the toast to make it eatable? Complain to the canteen staff? Would it not be much simpler for you just to fix the settings on the toaster? If your answer is close to “yes”, then welcome to the club and let me introduce a concept named kaizen.

Kaizen is… Continue

Posted on November 5, 2010 at 1:42am

Shared services: Why? How? What for and how long?

Process standardization, simplification, harmonization, cost management, achieving synergies, common systems, practices and ways of doing things, common technology – that is all what can be delivered using shared services. Let’s briefly analyze some statistics delivered by surveys undertaken on shared services

1 or 5? – How many shared service centers in use?

Almost 50% of international corporations with shared services use just one shared service center (SSC) and… Continue

Posted on May 13, 2010 at 11:00pm — 1 Comment

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At 2:15pm on October 2, 2011, Vasudev said…: hi Magdalena, this is vasu wanna setup BPO . I would really be glad and thankful if you can be my mentor and guide me to fallow genuine process.

At 1:55pm on January 14, 2010, Tushar Kanti Sen said…: hello Magdalena i am very much Fascinated with what ever blogs you are writing, its really worth enough. i have also started a new IT company In Agartala capital of Tripura, The state is situated in the northeast India.
we are in the process of starting up US based outbound process for Debt Negotiation. I would really be glad and thankful if you can be my mentor.

At 3:47pm on December 12, 2009, Kigozi Kasolo Michael said…: Thank you Magdalena for your articles they really provide to some of us in developing countries therequired information on the BPO industry Dynamics and all i can say is that am learning lots from your expertise.Am not complaining and i don't regret joining the BPO Voice.Wish you a merry Christmas and happy holidays

At 10:43am on December 9, 2009, Rajib Goswami said…: Hi Magdalena,

At the outset,it is really a wonderful experience for me to meet such a talented professional like you MAM.

I am Rajib Goswami from India running a BPO setup having capacity of 30 seats in two shifts.We are having extensive interests in providing a wide range of back office and IT Enabled Services that match the high global standards in terms of efficiency and accuracy. We are providing business support services in Word Processing, Data Conversion, Data Editing, Form Filling, Scanning, Credit Rating, Employment background screening etc.

We are happy on exploring the possibilities of getting associated with you for your various outsourcing jobs & many different opportunities available at your hand presently. We are confident that we can provide you the best services as per the expectation and standard set by your company.

Thank you Mam,

Rajib Goswami
Email: rajibgoswami205@gmail.com

At 4:18pm on August 9, 2009, rizwan mansuri said…: Hi Megdalena thanks for adding me as friend.

At 9:07pm on July 15, 2009, Nizar Tharuwala said…: Dear Magdalena,
Thank you so much for replying me back. I am very pleased to hear from you. I will be more happy to work with you as well as your beautiful country too. Hope to get some contacts from you dear?

Thank you

At 2:59pm on July 15, 2009, Nizar Tharuwala said…: Dear Magdalena,
I am Nizar Tharuwala. I am from India, running 10 seater BPO. It is really fortunate to have you as such as experience person between here. I would definitely like to work with you or do some business with you or with your reference. I have a very smart and talented team of 20 with 10 seats and two shifts. Willing to get some form filling projects, online or offline. We give more than 99.95% accuracy and crystal clear services to clients to satisfy them. Hope to hear from you soon. Thank you

Magdalena Szarafin's Friends

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1300% return on investment? Yes, it works! 5 Replies

Magdalena Szarafin's Page

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Magdalena Szarafin's Blog

Comment Wall (7 comments)

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1300% return on investment? Yes, it works!
5 Replies