BPO Voice: Business Process Outsourcing, Call Center Outsourcing

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Guy Kirkwood
  • United Kingdom
  • Outsourcing / BPO Sales Director
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Guy Kirkwood posted a status
"Xchanging launches it's third party advisor programme in London on 3 November - contact @guykirkwood if you're interested in attending"
Oct 20, 2011
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Mayuresh Bhosale commented on Guy Kirkwood's blog post 'Is LPO the way to go?'
"Hi, I am Mayuresh G. from Pune. I have worked with BPO/IT industry since 2007. I am currently running a Outsourcing Project in Pune. I have handled both the NonVoice/Voice Processes on Management Level. Meanwhile I got interested in 'BPO…"
Mar 17, 2011
Sandeep Kumar left a comment for Guy Kirkwood
"Hi, We are running 150 seater centre in Delhi. If you need/have projects, reply to this email or you can also call on below number between 12pm to 4pm.You can also sms your query or send email to dalal(DOT)sandeep15(AT)gmail.com Thanks &…"
Jan 8, 2011
jeet singh left a comment for Guy Kirkwood
"Hi, We, Mastermind Services BPO India Ltd, are a 8000 seater domestic + international call center based in Thane. We cater to all kinds of Outbound, Inbound, Chat, SMS, Email, Technical Support and other back office operations. We are equipped…"
Jul 5, 2010
Guy Kirkwood updated their profile
Jul 3, 2010
Lekan Badejo commented on Guy Kirkwood's blog post 'Dell and Perot... and Google'
"Why not take advantage of our virginity in BPO mechanics and be part of the first ever International BPO workshop in Nigeria come April 2010? I look forward to hearing from you. Lekan Badejo Director/Managing Partner, Othniel Consulting Nigeria"
Jan 25, 2010
Guy Kirkwood posted a blog post

We’re all doomed ! – a response

Following my missive about the TPI results, Les Potton, one of my contacts and owner of Target HR, wrote:The irony is that the potential savings from outsourcing could be a key route through the recession, but its the reluctance to commit funds up front or sign long term deals, that is likely to be contributing to the reduced number of contracts. With purse strings…See More
Jan 21, 2010
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masood ahmed khan commented on Guy Kirkwood's blog post 'Dell and Perot... and Google'
"I AM LOOKING FOR GOOD & STABLE JOB IN HYD"
Dec 3, 2009
Guy Kirkwood and satish P are now friends
Nov 10, 2009
Guy Kirkwood was featured
Congratulate them!
Nov 2, 2009
A blog post by Guy Kirkwood was featured

Dell and Perot... and Google

I've been banging on about the provision of services (BPO and ITO) over the cloud. As we see increased consolidation amongst the hardware manufacturers and their generally smaller services brethren, the news yesterday that Perot Systems is being acquired for a 68% premium by Dell raises questions; and eyebrows.Perot is still strong in the US, but its European business has suffered death from a thousand cuts. I…See More
Sep 28, 2009
2 Comments
Guy Kirkwood posted a blog post

Dell and Perot... and Google

I've been banging on about the provision of services (BPO and ITO) over the cloud. As we see increased consolidation amongst the hardware manufacturers and their generally smaller services brethren, the news yesterday that Perot Systems is being acquired for a 68% premium by Dell raises questions; and eyebrows.Perot is still strong in the US, but its European business has suffered death from a thousand cuts. I…See More
Sep 24, 2009
2 Comments
Guy Kirkwood and Vikram Prasad are now friends
Sep 15, 2009
A blog post by Guy Kirkwood was featured

We’re all doomed ! – a response

Following my missive about the TPI results, Les Potton, one of my contacts and owner of Target HR, wrote:The irony is that the potential savings from outsourcing could be a key route through the recession, but its the reluctance to commit funds up front or sign long term deals, that is likely to be contributing to the reduced number of contracts. With purse strings…See More
Sep 13, 2009
0 Comments
Guy Kirkwood posted a blog post

We’re all doomed ! – a response

Following my missive about the TPI results, Les Potton, one of my contacts and owner of Target HR, wrote:The irony is that the potential savings from outsourcing could be a key route through the recession, but its the reluctance to commit funds up front or sign long term deals, that is likely to be contributing to the reduced number of contracts. With purse strings…See More
Sep 13, 2009
0 Comments
Guy Kirkwood and Rajat Verma are now friends
Sep 2, 2009

Profile Information

Designation
Outsourcing / BPO Sales Director
Organization
Capgemini
Qualification
BA, MPhil
Professional Skillset
sourcing, outsourcing, shared services, BPO, offshoring
About Me
Guy Kirkwood (http://www.kirkwood.biz) is a sales director and expert in outsourcing, shared services, BPO and offshoring.

As UK private sector sales director at Capgemini, he is also a thought-leader in public sector and financial services transformation, with experience in F&A, HR, IT and procurement, Guy's papers have been published worldwide and he has been a speaker at events for Management Today, Finance Director Europe and the Economist. Guy has previously worked with EquaTerra, Tata Consultancy Services and Unisys.

Contact +44 870 366 0132 or guy@kirkwood.biz.

Guy Kirkwood's Blog

We’re all doomed ! – a response

Following my missive about the TPI results, Les Potton, one of my contacts and owner of Target HR, wrote:

The irony is that the potential savings from outsourcing could be a key route through the recession, but its the reluctance to commit funds up front or sign long term deals, that is likely to be contributing to the reduced number of contracts.…
Continue

Posted on January 21, 2010 at 4:28pm

Dell and Perot... and Google

I've been banging on about the provision of services (BPO and ITO) over the cloud. As we see increased consolidation amongst the hardware manufacturers and their generally smaller services brethren, the news yesterday that Perot Systems is being acquired for a 68% premium by Dell raises questions; and eyebrows.



Perot is still strong in the US, but its European business has suffered death from a… Continue

Posted on September 24, 2009 at 8:15pm — 2 Comments

Aligned contracting - the right way to deal

I've been giving a lot of thought into why clients and outsourcing service providers fall out and I think that in most cases, it comes down to different expectations; i.e. each party provides misaligned inputs leading to misaligned outcomes.



I've talked before about how outsourcing is mostly about guessing. The service BPO/ITO provider guesses what the client wants and what the competitive organisations are going to charge. The client in turn guesses what services are going to be… Continue

Posted on August 26, 2009 at 12:03am

Is LPO the way to go?

There is a quiet revolution taking place in the legal market. At the moment, it is being kept hush hush because lawyers in the US, Australia and the UK are moving some of their "turn the handle" grunty back-office processes offshore - mainly to India. Of course, the reason they're keeping it quiet is that they're still charging top dollar/pound/euro to clients for these same services.



So far, so capitalist.



But, corporates are getting in on the act. As Matt Sullivan has… Continue

Posted on August 4, 2009 at 7:29pm — 1 Comment

TPI, Harbingers of Doom... in a good way

At last, some realism is leaking into the market; fetid and rank it may be, but like all good boils, this one really needs lancing.



The latest research from TPI does not make happy reading for the outsourcing service provider and sourcing advisory/consulting communities. The message is simple; information technology outsourcing (ITO) is in the dolrums and business process outsourcing (BPO) has fallen off a cliff.



Providers have returned woeful results. Total contract… Continue

Posted on July 24, 2009 at 11:46pm

Comment Wall (3 comments)

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At 11:36pm on January 8, 2011, Sandeep Kumar said…
Hi,

We are running 150 seater centre in Delhi. If you need/have projects, reply to this email or you can also call on below number between 12pm to 4pm.You can also sms your query or send email to dalal(DOT)sandeep15(AT)gmail.com

Thanks & Regards,

Sandeep Kumar
New Delhi
9313147924
At 1:36am on July 5, 2010, jeet singh said…
Hi,

We, Mastermind Services BPO India Ltd, are a 8000 seater domestic + international call center based in Thane.

We cater to all kinds of Outbound, Inbound, Chat, SMS, Email, Technical Support and other back office operations.

We are equipped with a state-of-the-art infrastructure, backed with our robust technology platform and performance driven services.

Other than the head office Thane, Maharashtra, we have a PAN India presence in Delhi, Bangalore, Chennai, Hyderabad, Kolkatta, Jaipur and Pune.



Please find the company profile as attached, which shall give you better insight on our operational and technical capabilities.



As I have mentioned above that we are 8000 seater center, so we are looking to start up with 500 seats to 1000 seats for inbound services.



Given an opportunity to partner you, we can assure you desired deliverables with complied quality and strong team management.



Look forward for a positive response from your end for any current or near future assignments.



Have a lovely day


Warms Regards,
Daljeet Singh Kauldhar
Business Development Executive
Mob (No) : 0889802566 / 08898024577 / 02261771103
Email Id : daljeet.singh@mgspl.com
www.mgspl.com
At 11:11pm on June 27, 2009, BPO Voice said…
Welcome to BPO Voice ! Feel free to share your views and opinions.
 
 
 

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