Call Center Services, Outsourcing Services, Outsourcing Projects
Posted on June 27, 2011 at 6:04pm
A while ago I wrote a blog on sustainability and how it might provide BPO vendors a competitive advantage. I see a lot of activities within Europe and U.S. in that area and thus wanted to share some of my observations. Especially on how technology will increasingly be an enabler of increased energy efficiency. A topic which is also becoming of increased importance to offshore BPO vendors with…Continue
Posted on March 21, 2011 at 12:48am
Car manufacturers started in the seventies with optimizing their value chain by outsourcing activities and has since then progressed into almost every aspect of our economy. Think of Indians analyzing x-ray pictures for European/American hospitals, South Africans administering mortgage requests and Philippine’s doing the salary administration. The main drivers behind this wave of outsourcing are technological advances and the breaking down of national trade barriers.
Posted on January 6, 2011 at 1:00pm — 1 Comment
Getting outsourcing contracts to comply with Solvency II is not rocket science, but requires a certain amount of attention. Here are some practical guidelines.
Where within banks the Basel II implementation projects come to an end, are insurers burning the midnight oil to get Solvency II implemented before the end of 2012. The Solvency II legislation is aimed at improving risk management practices within insurance companies and providing better protection for policyholders. For this…
Posted on November 2, 2010 at 1:00pm