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From 8:30 am to 5:00 pmSummary:This event looks at social media and examines the legal tangles that already exist and tries to make sense of this 21st century juggernaut.Description:Social media is a new phenomenon which has swept the world in less than a decade. With jurisdictional boundaries a thing of the past and communication now a multi-directional, multi-user affair, the legal problems unearthed by social media are complex and manifold.This event looks at social media and examines the…See More

Summary: Providing critical new insight into how the economy, regulation, social obligations, commercial objectives and technology will impact the credit cycle.Description: Credit management and risk and collections in essential services have its unique suite of challenges.There is no better time to attend this tailored event on Credit and Collections in Energy and Water 2013. It is a perfect opportunity for you to learn best practice, share insight and debate solutions.It is your role as a…See More

Summary:This event looks at social media and examines the legal tangles that already exist and tries to make sense of this 21st century juggernaut.Description:Social media is a new phenomenon which has swept the world in less than a decade. With jurisdictional boundaries a thing of the past and communication now a multi-directional, multi-user affair, the legal problems unearthed by social media are complex and manifold. This event looks at social media and examines the legal tangles that…See More

Summary:Partnerships with corporates provide Not-for-Profits with greater security, opportunities for capacity building and foster innovation.Description:This conference has been designed to provide Not-for-Profits with advice on building these crucial partnerships.You will learn: - What makes you valuable to a corporate in the current context - How Not-for-Profits have built and maintained successful partnerships- What corporates look for in a partner- About Creating Shared Value and how to…See More

Summary:A road map for transitioning your contact centre technology, processes and staff from traditional channels and skills sets to a multi-channel environment.Description:The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment.This year’s event will focus on: • Using self-service channels to increase customer satisfaction and reduce the incidence of low value contacts • Optimising…See More

Summary:The 3rd Annual BIM Summit returns to provide the latest case studies examining the benefits and challenges to BIM implementation, how BIM effects project delivery, costs and the return-on-investment.Description:The 3rd Annual Building Information Modelling Summit is your chance to discuss the use of BIM throughout the entire life cycle of the building; provide international case studies from leading projects; consider the role of manufacturers, contractors and projects managers in…See More

SummaryInformation Operations Global 2013 will provide a holistic analysis of the contemporary challenges facing IO professionals worldwide.DescriptionWith four individual themes structured to provide briefings on strategic, tactical and non-military approaches to communication and influence campaigns, Information Operations Global will once again deliver an unrivaled opportunity to enhance your communication efforts by taking on board best-practise from our expert panel.Topics to be addressed…See More

Summary: Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market.Description: The BPO industry in Philippines is set to grow from 9 billion USD and 500,000 hires in 2012 to 20 billion USD and 900,000 employees by 2016. But there will be challenges in achieving this exponential growth. To help overcome these challenges, SSON is holding the 4th annual Shared Services and BPO Philippines, 14-15 August 2013…See More

Summary: Rebuild21 is an annual conference for Leaders, Innovators and Entrepreneurs. A time to get inspired, build alliances and last but not least get the tools to drive change!Description: We believe the 21st Century belongs to leaders, businesses and organizations that successfully unite purpose, passion and profit. When visionary people and companies from different sectors come together, giant leaps in innovation are possible. This is why we started Rebuild21 and why you should take part…See More

From 9:30 am to 4:30 pm.Summary: Your #1 industry event where customer management leaders come together to benchmark, share best practices and uncover the latest technologies for driving customer service excellence.Description: Call Center Week taking place this June in Las Vegas, is the largest, most comprehensive event for customer management and customer care professionals.It features 70+ speakers, 1,200+ participants, 100+ sponsors, 5 breakout tracks, 6 workshops, 2 master classes, 2 site…See More

An Event Experience bringing together Event Organisers and the best in Event Technology. Great content, structured networking and fun.URLs:Twitter: http://atnd.it/11gxDha YouTube: http://atnd.it/YbRgJL Facebook: http://atnd.it/YubrwxInquiries: http://atnd.it/11gxBWSPrice:£80Keywords: event management company, conference and event organizers,…See More

From 9:30 am to 4:30 pm.Summary: Your #1 industry event where customer management leaders come together to benchmark, share best practices and uncover the latest technologies for driving customer service excellence.Description: Call Center Week taking place this June in Las Vegas, is the largest, most comprehensive event for customer management and customer care professionals.It features 70+ speakers, 1,200+ participants, 100+ sponsors, 5 breakout tracks, 6 workshops, 2 master classes, 2 site…See More

Summary:As students numbers increase and the budget is stretched, streamlining university operations and generating alternate income is imperative for Australian universities.Description:Ensure the sustainability of your university operations.As the higher education environment becomes more competitive, universities must develop strategies to do more with fewer resources.As students numbers increase and the budget is stretched, streamlining university operations and generating alternate income…See More

Summary: Creating a 360 degree strategy for exceptional shared services and outsourcingDescription: 2013 marks the 16th year that Shared Services and Outsourcing Week has been held in Asia, with the collaboration of some of the best minds in this space. How much has the industry progressed since 1997? How many jobs have been created and how many lives have been transformed? The industry has certainly seen unprecedented growth, and we have responded with the development of new products and…See More