BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

Donald Kelly
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  • Ann Arbor, MI
  • United States
  • consultant
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jeet singh left a comment for Donald Kelly
"Hi, We, Mastermind Services BPO India Ltd, are a 8000 seater domestic + international call center based in Thane. We cater to all kinds of Outbound, Inbound, Chat, SMS, Email, Technical Support and other back office operations. We are equipped…"
Jul 5, 2010
A discussion started by Donald Kelly was featured

Looking for assistance

I am looking for a BPO partner that can provide highly talented professionals for a construction project in Afghanistan. The need is for Project Engineers, Estimators, Program Managers, QC/Safety Managers and construction workers. It is essential that these workers speak English since they will be working under the direction of US and UK contractors.I would like to hear from BOP sourcing operations who can supply workers from the Indian states of Karnataka, Kerala and Tamil Nadu if possible.The…See More
Jun 10, 2010
3 Comments
Priyashmita Guha replied to Donald Kelly's discussion 'Looking for assistance'
"Hi don, tough but will try. do you have any further details? if so, please mail me at priyashmita@gmail.com"
Mar 15, 2010
Dave Bernardone replied to Donald Kelly's discussion 'Looking for assistance'
"Hello Don, Greetings for the day!. This reply is in context to your requirement. Actually as per my opinion Indian may not prefer to take contract to work in Afghanistan. Normally Indian Construction company have keen interest in working places…"
Mar 15, 2010
Donald Kelly posted a discussion

Looking for assistance

I am looking for a BPO partner that can provide highly talented professionals for a construction project in Afghanistan. The need is for Project Engineers, Estimators, Program Managers, QC/Safety Managers and construction workers. It is essential that these workers speak English since they will be working under the direction of US and UK contractors.I would like to hear from BOP sourcing operations who can supply workers from the Indian states of Karnataka, Kerala and Tamil Nadu if possible.The…See More
Mar 15, 2010
3 Comments
Donald Kelly is now friends with Mboya Mawji Paul, Amit Paithankar and p paurush
Mar 15, 2010
aftab.shakh left a comment for Donald Kelly
"Its been nice to get connected here :), How ever I will be more then happy to hear from you since i am not regular here skype OR email would be the best way to ping me up anytime. Regards, Aftab Shakh Business Development…"
Jan 24, 2010
Donald Kelly commented on Nicholas Nesbitt's blog post 'Growing Kenyan BPO'
"I was very happy to see your blog and hear about the exciting venture from East Africa. Yesterday I was speaking to a counterpart in a large BPO firm from India and remarking that African BPO's will soon be a significant force in the global…"
Jan 22, 2010
Donald Kelly commented on Nari Kannan's blog post 'Turning Captive Centers into Third Party Ones'
"Hello Nari, I agree with many of your points concerning the trend to exit from a captive set of employees to a Third Party provider. You mentioned several difficulties that transitioning workers might face in such a move; An increased awareness of…"
Jan 14, 2010

AdminPooja Sharma left a comment for Donald Kelly
"Hi Donald, thanks for accepting the invite. You made an interesting note : "expectations outpace actual results " ... curious to know more about it... is it because of the inflated expectation sold during the sales pitch by the vendor or…"
Jan 12, 2010
A blog post by Donald Kelly was featured

Resourcing our Outsourcing

As consolidation increases in the BPO sectors, we might take a lesson from the automotive industry. While this may not be the best time to use them as role models, there are aspects of their structures that can give us a reasonable template to consider as our business changes.In the closing days of the last century (remember the 90's?) Chrysler Corporation established an approach called their Extended Enterprise System, essentially a kieretsu. The goal was to have a coordinated, goal-driven…See More
Jan 10, 2010
1 Comment
pranav chhabra left a comment for Donald Kelly
"Hello Sir, This is Pranav from India."
Jan 10, 2010
Donald Kelly posted a blog post

Resourcing our Outsourcing

As consolidation increases in the BPO sectors, we might take a lesson from the automotive industry. While this may not be the best time to use them as role models, there are aspects of their structures that can give us a reasonable template to consider as our business changes.In the closing days of the last century (remember the 90's?) Chrysler Corporation established an approach called their Extended Enterprise System, essentially a kieretsu. The goal was to have a coordinated, goal-driven…See More
Jan 7, 2010
1 Comment
Donald Kelly left a comment for Pooja Sharma
"Hello Pooja, Thank you for the opportunity to connect. I am located in the MidWest portion of the U.S. and have seen a great interest in BPO activity as a way of driving costs (and headcount) out of traditional organizations. At this point,…"
Jan 7, 2010
Donald Kelly and Pooja Sharma are now friends

Admin
Jan 7, 2010

Profile Information

Designation
consultant
Organization
HRAP
Qualification
MA
Professional Objective
Consulting employment
Professional Skillset
Full suite of HR generalist skills plus international HR experience. Executive level HR duties as well as experience as an individual contributor
About Me
A senior level human resource leader with over 20 years of progressive experience in the design, implementation and management of global human resource systems. Highly regarded for expertise in creating reward systems, leadership development processes, organizational assessments and strategic alignment of all Human Resource functions. Collaborative leader able to work with all organizational levels from the executive suite to the operations floor.

I was recently responsible for all global systems for the development of people for a $3 billion auto supplier operating in 16 countries and 70 locations worldwide.

Donald Kelly's Blog

Resourcing our Outsourcing

As consolidation increases in the BPO sectors, we might take a lesson from the automotive industry. While this may not be the best time to use them as role models, there are aspects of their structures that can give us a reasonable template to consider as our business changes.



In the closing days of the last century (remember the 90's?) Chrysler Corporation established an approach called their Extended Enterprise System, essentially a kieretsu. The goal was to have a coordinated,… Continue

Posted on January 7, 2010 at 6:45pm — 1 Comment

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At 1:19am on July 5, 2010, jeet singh said…
Hi,

We, Mastermind Services BPO India Ltd, are a 8000 seater domestic + international call center based in Thane.

We cater to all kinds of Outbound, Inbound, Chat, SMS, Email, Technical Support and other back office operations.

We are equipped with a state-of-the-art infrastructure, backed with our robust technology platform and performance driven services.

Other than the head office Thane, Maharashtra, we have a PAN India presence in Delhi, Bangalore, Chennai, Hyderabad, Kolkatta, Jaipur and Pune.



Please find the company profile as attached, which shall give you better insight on our operational and technical capabilities.



As I have mentioned above that we are 8000 seater center, so we are looking to start up with 500 seats to 1000 seats for inbound services.



Given an opportunity to partner you, we can assure you desired deliverables with complied quality and strong team management.



Look forward for a positive response from your end for any current or near future assignments.



Have a lovely day


Warms Regards,
Daljeet Singh Kauldhar
Business Development Executive
Mob (No) : 0889802566 / 08898024577 / 02261771103
Email Id : daljeet.singh@mgspl.com
www.mgspl.com
At 1:23am on January 24, 2010, aftab.shakh said…
Its been nice to get connected here :), How ever I will be more then happy to hear from you since i am not regular here skype OR email would be the best way to ping me up anytime.

Regards,
Aftab Shakh
Business Development Manager
Skype:aftab.shakh
aftab.shakh@yahoo.com
At 3:24pm on January 12, 2010,
AdminPooja Sharma said…
Hi Donald, thanks for accepting the invite. You made an interesting note : "expectations outpace actual results " ... curious to know more about it... is it because of the inflated expectation sold during the sales pitch by the vendor or is it 'coz of the media hype etc...
At 6:35pm on January 10, 2010, pranav chhabra said…
Hello Sir, This is Pranav from India.
 
 
 

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