Angel Hagonoy Female Cebu City, Philippines Philippines Operations Manager: Share on Facebook

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Tim J. Pyle left a comment for Angel Hagonoy

Hello: I am looking to place a small Telemarketing/Call Center Project with a Call Center in the Phillipines. Requirements are 2 Intelligent, Professional, Female Telemarketers with great sounding voices that will be contacting Car Dealerships and…

Nov 18, 2010

Angel Hagonoy updated their profile May 19, 2010

4 more…

Angel Hagonoy is now friends with Hendrick Jan Teng, mahesh, HIMANSHU GUPTA and 7 May 19, 2010

sienna james commented on Angel Hagonoy's blog post 'My Observation on the Changing Trends in Call Centers'

Great post! It seems like you have nice sense of posting article like this. Changing in call center trends is now normal. We tend to change due to the new innovations in the technology.It's quite interesting. Looking forward for your more…

May 14, 2010

Siddharth Jindal left a comment for Angel Hagonoy

Hey Angel... whats up?

Dec 1, 2009

Russ Sandlin left a comment for Angel Hagonoy

Both... I live in Eastwood, but I am on contract running a contact center in Kuwait

Oct 19, 2009

Preetpal commented on Angel Hagonoy's blog post 'My Observation on the Changing Trends in Call Centers'

For call centre solutions here is an all-in-one platform for call center software which provides solutions to IT related functions in the call center such as Multimedia recording, Screen recording, Quality monitoring & reporting and much more…

Oct 7, 2009

2 blog posts by Angel Hagonoy were featured May 9, 2009

Angel Hagonoy replied to Susan Paul's discussion 'Philippines ready to snatch India's BPO pie'

That the BPO Industry in India has to suffer for the indiscretion of a few companies is a tragedy. The Philippines welcomes all the new opportunities that we will be given and will be fearless in snatching business that would have been meant for…

Feb 18, 2009

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Angel Hagonoy was featured Feb 17, 2009

Angel Hagonoy updated their profile photo Feb 16, 2009

Profile Information

Designation: Operations Manager

Organization: 123Ten Incorporated

Qualification: BA Social Science

Professional Objective: Make them more employable when they leave than when they came.

Angel Hagonoy's Blog

My Observation on the Changing Trends in Call Centers

Part II: Attrition, Employee Retention and the Challenge for BPO Companies

As more BPO's set up businesses, it follows that there will be stiffer competition for employees and the job market will soon start to thin out. It is the basic law of supply and demand. In the Philippines, for instance, the demand for call center agents has tripled in the last two years but the universities are not graduating enough students to meet this… Continue

Posted on November 21, 2008 at 11:09pm — 4 Comments

My Observation on the Changing Trends in Call Centers

Part I: Selection of Call Center Agents Based on English Proficiency and Professional Degree

About five years back--when the first call center opened in Cebu --and up to a year or so ago, call centers used to very discriminating with people’s skills and hired only the best talents. I remember applying for Sykes and undergoing five interviews starting with an initial interview with HR and completing the fifth with the American client.… Continue

Posted on November 18, 2008 at 7:00am — 1 Comment

The World Is Flat

When my friend saw me reading the book The World is Flat by Thomas L. Friedman, he was flabbergasted. "Thomas Friedman is lying!", he exclaimed. Wow. An award-winning author who has produced four international best sellers is a liar. How naive. To think that anyone in this modern age will ever think the world is physically flat is totally outrageous. Obviously, Thomas Friedman did not mean to discredit the work of Eratosthenes, Ptolemy or Aristotle who first alluded to a spherical… Continue

Posted on November 15, 2008 at 7:12pm — 1 Comment

How To Be Unforgettable in Your Company

As I contemplate the new opportunities out there for me and as I look at the wide selection of available jobs, I took time to think of how I performed in the previous company I worked with. Both personally and professionally, I believe I had done quite well. Here are a few things to think about so you can be unforgettable in all of the companies you worked for.

Preach and be heard.

To be unforgettable doesn’t mean you are the only one who can do what you do. As a… Continue

Posted on November 15, 2008 at 6:53pm

What Obama's Victory Means To Me

News of Obama's victory as president-elect of the USA spread like wildfire throughout the world wide web. Everywhere in America and definitely all over the world, the voice of hope and change resounded. Forty years since the death of Martin Luther King, Jr., the Americans are looking at the end of racial segregation and discrimination. Foremost among the Americans' high hopes in the newly elected president is the rehabilitation of the banking system and the US economy. Countries like the UK are… Continue

Posted on November 15, 2008 at 6:44pm — 4 Comments

Comment Wall (11 comments)

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At 3:21pm on December 14, 2010, Shamshad Khan said…: Hi Angel,

We have Group of IT Engineers and we are searching new projects for Inbound or Outbound Technical help desk as we are having a 25 seater center in Mumbai (India).

So if you have any projects related the same please contact us.

shamshad@ilsindia.com

At 12:00am on November 19, 2010, Tim J. Pyle said…: Hello: I am looking to place a small Telemarketing/Call Center Project with a Call Center in the Phillipines. Requirements are 2 Intelligent, Professional, Female Telemarketers with great sounding voices that will be contacting Car Dealerships and speaking with the Internet Manager or Sales Manager Giving them a 30 Sec Presentation and getting them to agree to 24 Slide PPT Presentation within 24 Hrs with one of my Sales Reps located in the USA. The Calling sessions would take place during Daytime PST Time zones for a total 18-20 Hrs max a week with the following schedule: Mon-12:00PM-4:00PM/ Tues-10:00AM-4:00PM/ Weds 10:00AM-4:00PM / Thurs 10:00AM-1:00PM..I will provide an Online CRM with all Leads Inputed already. I require the Telemarketers to be online and communicating with my Sales Staff on Skype or IM Chat during all call sessions and my Sales Staff is available to take all live Hot Transfers if the Telemarketers Quickly Qualify a Prospect and want to transfer the call to the USA. I am looking for a minimum Hourly Requirement of 1 Qualified Pre-Set Appt Per Telemarketer Per Hour with incentive bonuses for additional quality results. I am open to negotiation on the Hourly compensation per Hour Per Telemarketer either an Hourly Wage with the minimum Guarantee of 1 Qualified Appt Per Hour Guarantee or a Negotiated Payment Per Qualified Appointment Set..You can contact me @ Tim@Autonetel.com or on Skype @ tim.j.pyle in San Diego, Calif or by Phone @ 1-866-605-3234..Thanks for your time and I have attached Docs..Tim J. Pyle in San Diego, Calif

At 9:57pm on December 1, 2009, Siddharth Jindal said…: Hey Angel... whats up?

At 4:42pm on October 19, 2009, Russ Sandlin said…: Both... I live in Eastwood, but I am on contract running a contact center in Kuwait

At 7:55pm on February 20, 2009, Anurag Agrawal said…: hi Angel, really very interesting blogs...wonderful...keep it up..

Anurag

At 3:02am on February 19, 2009, Siddharth Jindal said…: Hi Angel....

At 3:40am on December 22, 2008, Russ Sandlin said…: Hey Angel, I have a place in Eastwood, but I am working in Kuwait for now....

At 12:37am on December 22, 2008, Russ Sandlin said…: Hey Angel, nice observations..

At 6:49am on November 18, 2008, Angel Hagonoy said…: Hey Amit,

Thanks for the input. Yeah, my posts do look a little bland. :-)