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Attempting to acquire good growth rates, companies often poach on each other for the right talent, thus fuelling employee turnover.



Clearly, the cause of the problem BPO companies are facing is rooted in the nature of the industry itself.

Attrition is not easy to resolve in an industry where the workforce is young, has high growth expectations and is willing to change jobs easily in search of professional fulfillment.



Add to that the pressures of cost-cutting and… Continue

The Retail industry is fiercely competitive, with constantly changing consumer fondness and the need for marketing segregation, ever mounting demands to optimize supply chains, and the explosion of new products and product categories, resulting in a need for superb focus on costs throughout the consumer value chain.

As the companies are struggling to retain customers and stay ahead of cut throat competition, outsourcing to established service providers tackles cost pressures and saturating… Continue