Bir Al Sabia Technologies's Page

Designation

Business Development

Organization

Bir Al Sabia Technologies

Qualification

MS

Professional Objective

To provide the best services at very competetive price!

Professional Skillset

We provide all sorts of Voice (inbound/outbound) / Non-Voice (Data Entry) call center services including:
• Customer support services
• Information support
• Invoicing support services
• Delivery information and status support
• Customer support solutions
• Business Feedback
• Customer Opinion
• Product Survey
• Chat support: Web Call Back, Web Push
• Deal closing support
• Delivery information support
• Invoicing and order filling solutions
• Research and survey support
• Event management support
• Collections support
• Competitor update
• Telemarketing
• Appointment fixing
• Deal closing support
• Dynamic order filling services
• Customer satisfaction surveys
• Payment reminder
• Debt Collection
• Credit card verification solutions
• Outsourcing program notice
• Advertising and brand management solutions
• Follow-up calls and mailers
• Business correspondence assistance
• Registration and confirmation functions to a call center

About Me

Bir Al Sabia Technologies is a part of Bir Al Sabia Group Of Companies (BORN IN 1920) including:
• Bir Al Sabia Academy LTD Registered in USA
• Bir Al Sabia Trading LTD Registered in UAE
• Bir Al Sabia Technologies Registered in PAKISTAN
We achieved recognition with high quality web development projects and delivering VOICE / NON-VOICE call center services of any complexity to clients worldwide in a very short time span. We are a customer focused Business Process Outsourcing company.
Bir Al Sabia Technologies Starting with the strength of 3 employees including 2 directors and 1 office boy in January 2009, have grown now to a family of 70 mature and skilled employees having 3 offices. We started our work as a software development firm in January 2009. Later, we started our own product call center in April 2009, and began to utilize our aesthetic and eclectic skills in the call center field. We achieved a big milestone in July when we registered ourselves in USA under the name of Bir Al Sabia Academy LTD. Furthermore, we are proud to state that till October 2009, we have generated more than 10 million$ with one project and still it is growing very fast. After the start of our call center, our software team is dedicated to facilitate our call center projects with technical services.
We base our offerings on an understanding of clients’ business requirements and providing dependable solutions. We combine business domain knowledge with technology competence and proven methodologies to deliver high quality results in a cost-effective manner to maximize your competitive advantage and productivity.
Our mission is, “To provide the best quality services at competitive prices while being the largest call center in Pakistan”.
Our vision is, “Our grooming through customer satisfaction! We believe in doing our best for all sorts of companies who want to be the best. Focusing on our client’s growth and satisfaction, we deliver our quality services in an efficient and price competitive way”.
To achieve this, we have developed we-are-in-home work environment for our employees. In a result, our employees give their best and both we and our clients grow faster than before.
We have adequate IT and Telecom facilities, and access to wide databases, internet and other on-line information support infrastructure to provide information and support to our valued customers.


We have following technical skills set and technology implementations in our call center.
• Web Enabled call center environment
• Fiber Based 2 connections of 3 mbps
• Copper based 1 connection of 4 mbps
• Predictive dialer
o Customized call handling
o Automatic call distribution
o Voice recordings
o Call logs
o Bulk calling
• Cisco routers
• Microtic Linux based Server
• Electricity backups
• Data backups
Furthermore, we have a dedicated team of highly skilled IT resources who can cope with any sort of technical IT challenges faced by our call centers.
Following trends and value added services are deployed as part of our call center design and operation:
• Live, interactive call response 24 hours per day, 7 days per week.
• Commitment to customer satisfaction, retention and relationship building
• Comprehensive and ongoing training programs
• Motivation performance driven concepts
• Professional corporate philosophy and culture
Here at Bir Al Sabia Technologies we are passionate about client success. It thrills us to see a client’s business flourish because of a call center plan that we’ve implemented. Our goal is to do more than simply implement a company call center for you. To ensure your success, we are focused on measuring the effectiveness of our work for you. At any hour of the day or night, you can check to see exactly how well our marketing plan is working for you.