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  • BPO Companies May Find It Tough to Retain Their Middle Level Executives, Post Recession: BPO Voice (30-10-2009)



    (30-10-2009)

    Most of the BPO/Outsourcing companies will find it tough to retain their middle level executives in the post recession scenario as most of the employees at this level are thinking about a job change, according to the BPO Employees Opinion Survey 2009, conducted by BPOVoice.com – A community portal for the outsourcing/ BPO Professionals.

    The middle level executives seemed to be under more stress at the moment in comparison to others and won’t mind making a job switch to even a lesser known brand if offered a lucrative deal.

    The Key Observations of the survey were:

    1. The survey results pointed towards an important indicator - A high rate of attrition may be observed among the middle level executives, in the post recession scenario. It seems as if, the companies will have a tough time retaining their quality talent at the middle level as they were the one most eager to quit their present organization, as per as the survey results. Also, the middle level executives seemed to be under more stress in comparison to others which could have influenced their opinion regarding making a job change.

    2. One of the positive findings of the survey was the larger acceptance among the outsourcing/BPO Professionals about the need to put a temporary cut on the expenses or to increase work pressure, in sync with the demand and requirement raised out of the unprecedented financial crisis. The respondents were sharply divided over using layoffs as a part of cost cutting strategy. Surprisingly the senior level respondents were the most vocal against it.

    3. Majority of the respondents said they will recommend their company to their friends or relatives which indicated that, they still view their current organization as a trusted employer and haven't lost their faith in the management. However, the entry level respondents were not too enthusiastic about the same.

    4. The survey results also reflected upon few areas of improvement including– The Need for consistent communication with the entry level executives. Many front line executives felt that the industry took undue advantage of the term recession and even those companies who remained profitable used it to cut expenses and block annual appraisals. There seems to be a considerable lack of communication from the higher management on various issues leading to unnecessary confusion and a heightened sense of insecurity among the entry level professionals.

    5. Majority of the respondents believed that the current crisis could have been handled in a better way. They almost unanimously asked for more accountability from the top level including the CEOs. Also majority of them, thought that their industry has performed relatively better than others.

    6. There were a few surprise findings like many respondents especially those at the middle level advocated, that the job insecurity is directly proportional to better production, which implied that a bit of job insecurity is desired and acceptable, in order to get increased productivity from the employees.

    “Many responses were on the expected lines barring a few findings which gave us new areas of research for the future. Also the findings of this survey helped us explore the probable pattern of the job related movement of these professionals, in the post recession scenario.” Said Amit Saxena, Founding Editor – BPOVoice.Com

    A total of 552 respondents participated in the survey out of which 27 % were from the senior level, 62% from the middle level and the rest 11% from the entry level. The survey participants were mostly from India 64%, followed by UK and USA. The data collected was examined by Infinit-O (A leading, Philippine based BPO company) and Magdalena Szarafin (Chairman of IAS/IFRS Practice Committee at German CPA Society) along with Team BPOVoice.Com

    The complete survey report which has now been released is available for free and can be downloaded from bpovoice.com

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    BPOVoice.com today announced the release of its much awaited Outsourcing Survey 2009 Report. With global recession andsensitive market sentiments, there is a state of confusion and sense ofsuspicion regarding outsourcing business in the months to come.

    BPOVoice.com has attempted to understand market sentiments inorder to realize the possible behavior of outsourcing business especially theone related to India. 52 % of these respondents have felt the impact ofrecession to some extent and expecting more to come. Besides this there is amixed bag of feelings with varying degree of confidence as well as fear in themarket and there seems to be some kind of business logic shift in this dynamicatmosphere of business chaos.

    The survey team got response from 600 people across the globe whoare directly or indirectly related to the outsourcing industry expressing theirviews on some of the critical questions asked to them during the survey.

    The main finding of the survey was thatlarge number of people were confident and believed that India will be able tosurvive the ongoing slump in the market. As many as 62% respondents believedthat India would still do well because it is still a low cost high qualityoutsourcing destination

    The report documents the views of the respondents and analyzestheir sentiments & expectations giving hint of the possible Opportunities& Threats in 2009 for the outsourcing industry prevailing globally.

    “The mood in the market was obscure and confidence level amongstcorporates as well as employees was not so promising. With this survey reportwe wanted to find out the actual market scenario which could help many, analyze“Opportunities and Threats” in outsourcing sector in the coming FY 2009”, said,Ankush Wadhwa, Co-Founder and Head Business Development, BPOVoice.com.

    Further to this Amit Saxena , Founder, BPOVoice.com, added “Thereare some challenges to address like rebuilding the faith of the clients ,emerging competition and temporary setbacks like policy changes in US etchowever all this would make the industry more mature , stable and stronger thanbefore”

    This report is expected to give insight to Outsourcing industryglobally with a bent more towards India business market.The complete report isavailable at bpovoice.com

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    BPOVoice.Com (BPO specific Social network) Partners with SSON (08-31-2008)

    BPOVoice (www.bpovoice.com), BPO’s social networking and business portal – today announced its strategic alliance with, The Shared Services & Outsourcing Network (SSON) - a worldwide membership-based community of shared services and outsourcing practitioners, providers and advisors. This has extended BPO Voice’s reach to outsourcing professionals in Europe and USA who look forward for business in outsourcing centre of the world, India.

    Ankush Wadhwa, Co-Founder-BPOVoice finds this alliance as an opportunity to extend the reach of its members to global platform in terms of the best practices and business opportunities. Online editor of SSON, Jamie Liddell, a veteran business-to-business reporter and journalist, observes that there is a great opportunity to share a wealth of BPO news and information in territories that their members are increasingly involved and located in, India being a primary example.

    About BPOVoice.Com - BPO's own Social network !

    BPOVoice.Com is an ever growing network of BPO professionals. We focus on giving value to our members by discussing the issues specific to BPO sector effecting the work culture, business and economy of the country. Providing Market Research support, helping companies route through VC funding for BPO setup and providing other project set-up consultancy are few of the services that BPOvoice.com offers. We commit to provide its members with information related to best industry practices, research content, polls, monthly e-magazine, news and analyses and opportunity to explore business in BPO sector. It plans to endow its members with the knowledge of experts from around the globe. This makes the resource more robust and gives a third dimension to conventional views on BPO business

    For more information, kindly e-mail at: info@bpovoice.com

    Similar Stories on

    Reuters, CNBC and BPOwatchindia


    BPO pros needs networking, not unions! (07-31-2008)

    ADDING A new twist to the ongoing debate on whether Business Process Outsourcing (BPO) pros needs unions or not, Amit Saxena, founder BPOVoice.com (BPO specific social network) said, " BPO pros needs social networking, not unions." He also said that social networking sites (including mine BPOVoice.com) help their members in many ways like making better network and sharing more information and staying in touch with the latest happenings of their industry.

    When probed further on how these social networks can help BPO Information Technology Enabled Services (ITES) in career and resolving their issues he said, "These sites give them enough resources (like forums, blogs etc) to create their own identity and impression. Many people have landed up with great opportunities through their expert comments or interesting blogs. Also many use it to voice out their concern and give their opinion a momentum by floating their concerns through various discussion forums, blogs etc and sometimes the management do look into it."

    Ankush Wadhwa (co-founder and head - business development, BPOVoice.com) also had the same opinion. He said, "Idea of forming a union is passé and do not simulate brains of today’s well educated and well informed generation. Also working conditions and accessibility to higher management has improved a lot."

    He also stressed on the fact that there are many professions including medicine, information technology (IT) and manufacturing etc, where working conditions may not be as better as compared to any BPO around.

    On asked about their opinion on the current layoffs done by a few major BPOs Saxena said, "These days there is nothing like job security no matter which industry you belong to. The sooner we understand this the better it is. Corporate are for profits and not for charities, tomorrow if any one of you start a business of your own even you will have the same ideology. A job loss is certainly a big setback, however, it should be dealt with courage and some quick decisions. The best way to over come a job loss is to start finding a new one as soon as possible. There are still plenty of jobs available in the market, one just needs to be quick on their toes and move on.”

    When asked if they feel a need for a union which may take up their cause Ankush said, "In the West when a company does some layoffs because of off-shore projects then how much is their union able to help them even though they are more aggressive? Also most of us come from middle to upper middle families into BPO with the sole intention to make a career or to get settled in life and not to become a glorified agitator."

    Saxena agreed that these are tough times and further added, "An industry which roughly employees 800,000 people and is worth more than $ 10 billion should be taken a bit more seriously by those who work in it and by those who write about it.”

    Covered by

    Silicon India, Smart techie, IT Voir and Mysolutioninfo.com


    Now, a social networking site exclusively for BPOs (07-07-2008)

    THESE DAYS we keep hearing about new social networking sites. Some niche networks do make for interesting observation. A new social network named Bpovoice.com is making an attempt to give Business Process Outsourcing (BPO) or call centres’ employees in India - amounting to more than 8,00,00 people - a common platform to hang around, discuss issues and make contacts.

    They claim that their objective is to create the biggest online resource of relevant information for the BPO professionals and help its members to make better contacts in the process of doing it. "We are trying to use collective intelligence of as many BPO professionals as we can and create a resource on basic to complex issues to which any one can refer to, as and when they want," said Amit Saxena, chief executive officer (CEO), Bpovoice.com.

    When asked about what was the need of such a network, he said, "We wanted to create a network with some difference than the usual ones, wherein, you add more friends or scraps.

    We wanted to take Bpovoice.com to the next level. Secondly, when we analysed most of the other BPO related networks like Google groups or Orkut communities, we observed that they were either having spam messages or job hunt drives or mindless games. That is where we saw our scope to create an online resource to which every professional (present and prospective) can refer to."

    As the BPO industry is growing by leaps and bounds, such networks are sure to be of great help for all the concerned professionals and also a small step in improving the overall image of the industry. This is first of its kind initiative and it would be interesting to see how Bpovoice.com develops and whether it succeeds or not.

    Covered By :

    Times of India, Hindu Business line, Global services media (Cybermedia), Zee News.com and Sify.com


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