Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the signing of a three-year contract with Federal-Mogul Corporation (NASDAQ: FDML), a leading global automotive supplier, to provide IT help desk services and support-related solutions. Under this contract, Genpact will provide a single-point-of-contact help desk, supporting the markets of North America, Europe, South America and Asia for Federal-Mogul. The help desk will operate 24 x 7 and in multiple languages including Japanese, Mandarin, German, French, Italian, Polish and Portuguese.
Federal-Mogul Corporation is a $5.3 billion leading global supplier of powertrain and safety technologies for original equipment and aftermarket applications in the automotive, small engine, heavy-duty, marine, railroad, aerospace and industrial markets.
Commenting on the partnership, Dave Bachleda, director of information systems for Federal-Mogul Corporation, said, “Genpact’s proven ability in providing world-class global help desk services and customer support, and an inherent understanding of our operations, were key factors that helped us in deciding to partner with them. We believe this partnership will enable us with flexibility and the productivity tools to support and grow our operations across the globe.”
“Genpact is honored to partner with a company that is focused on providing a best-in-class service and support experience to its employees and customers,” said Genpact Chief Operating Officer, NV ‘Tiger’ Tyagarajan .Genpact has extensive experience in providing IT help desk services and enables enterprises to achieve greater productivity at lower costs. With its global single-point-of-contact help desk, robust Lean Six Sigma methodology and extensive analytics, Genpact enables its clients to achieve overall IT cost reduction (not just help desk costs) through enhanced remote resolution and offers year-on-year productivity improvements on average between 5% and 15%.
Genpact provides 24 x 7 multi-lingual customized global support to IT users in over 25 languages through a global delivery network of more than 35 operations centers. Genpact provides help desk services with access through email, voice and web chat.
Source:
Genpact 
