Call Center Services, Outsourcing Services, Outsourcing Projects
CSC today announced it signed a three-year business process services contract with AMERISAFE, Inc. Under the agreement, CSC will provide business process outsourcing (BPO) services to manage and automate legal expenditures for AMERISAFE using Legal Bill Analyzer, a component of CSC’s Legal Solutions Suite, strengthening transparency in legal matter planning and communication with outside counsel.
CSC’s customized BPO offering for AMERISAFE includes a range of services, such as bill review, resolution, reporting, invoice management and Web hosting support. The agreement provides a low-risk approach to transforming operations and controlling costs, and encourages constructive collaboration between AMERISAFE and law firms.
“Growing organizations like AMERISAFE are blending components of Legal Solutions Suite with our BPO capabilities to gain measurable efficiencies in legal matter management,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “CSC’s customizable software and services offering ensure transparency for litigated and non-litigated matters by reducing compliance risks and pro-actively managing legal spend, with immediate savings of up to eight percent.”
CSC is a market leader for insurance business process services, offering standardized and virtual Business Process as a Service, traditional customized and dedicated BPO, and scalable staff augmentation. With these options, CSC’s domestic, regional and global clients have the flexibility to move seamlessly from model to model as their business needs change over time. Clients gain streamlined processes, services and systems; accelerated market entry; cost savings; and improved customer satisfaction.
Both the companies did not disclose the financials.