BPO Voice : BPO's own Social Network

Latest Activity

4 events by BPO Voice were featured9 hours ago

Innovation for Business Excellence on November 26, 2009 to November 27, 2009
HRO World Summit, Europe 2009 on November 18, 2009 to November 19, 2009
Financial Shared Service Centers on September 17, 2009 to September 18, 2009

1 more…

Samuel Parker Ekem, Kabir Shah, Himanshu Tiwari and 3 more joined BPO Voice : BPO's own Social Network 13 hours ago

Magdalena Szarafin commented on Magdalena Szarafin's blog post 'Shared Service Center: local, regional or global?'yesterday

Dear Pooja Thank you once again for your interest in my writing on shared service centers. As many other people have also asked about this article, I have decided to post a blog, which you can download the full version of the article from. Best ...

Magdalena Szarafin added 2 blog postsyesterday

There are 109 blog posts on BPO Voice : BPO's own Social Network yesterday

A blog post by Magdalena Szarafin was featuredyesterday

Accenture, IBM, Sodexo, TCS and Wipro among the best once again

Toby Paul Brown replied to Rajat's discussion 'Africa a call center alternative to India?'on Friday

Hi Rajat, Sorry about that, some reason the reply didn't appear so I re-posted. You're right about the comfort factor - I think once a couple of new Kenyan contact centres follow KenCall's sterling example and start to show some global presence, ...

There are 462 forum topics on BPO Voice : BPO's own Social Network on Friday

Pooja commented on Magdalena Szarafin's blog post 'Shared Service Center: local, regional or global?'on Friday

Dear Magdalena , Thanks for the info. I tried to access the link but it says "To access these articles and whitepapers, login in with your Basic or Premium membership." please share, if you have posted that article anywhere else !

Pooja and Mahesh Raja are now friendson Friday

Rajat replied to Rajat's discussion 'Africa a call center alternative to India?'on Friday

Hi Toby , Not sure what made you repeat your comment ! Anyways , you don't have to repeat yourself, I trust you when you say that call centers are possible in AFRICA.

Rajat replied to Rajat's discussion 'Africa a call center alternative to India?'on Thursday

Interesting ! Technology is making unimaginable possibilities. i am sure countries like Egypt or Kenya are offering the cost advantage better than India, but i guess it would take some time for the comfort factor to develop.

Toby Paul Brown replied to Rajat's discussion 'Africa a call center alternative to India?'on Thursday

Call centres are possible in Africa and are actually already there and doing well. We are working with a great example in Kenya, KenCall. KenCall has been offering world-class contact centre services to companies worldwide for over four years now...

Basabdatta Dasgupta, Ramesh Krish, Jamie and 1 more were featuredon Thursday

Mahesh Raja left a comment for Poojaon Thursday

Career or quick buck ? is the most popular forum post to dateon Wednesday

Career or quick buck ?

Is it worth starting a discussion what people think, can working with a BPO lead to a career or just a matter of making quick buck. Is it about reaching new heights or is it about buying the latest trendy phone. Do people foresee a long term caree...

There are 460 forum topics on BPO Voice : BPO's own Social Network on Wednesday

Ankush Wadhwa and vidyalakshmi are now friendson Tuesday

Blog Posts

Accenture, IBM, Sodexo, TCS and Wipro among the best once again

The list of 2009’s best outsourcing service providers – The Global Outsourcing 100™ has been published as in the past years. Accenture, IBM, Sodexo, Tata Consultancy Services and Wipro Technologies are once again on the top of the list.

2009 is the fourth year when the Global Outsourcing 100™ is published. The following characteristics have been used for ranking of the companies: size and growth, customer references, organizational competencies, and management capabilities.

75 leading c… Continue

Posted by Magdalena Szarafin on July 4, 2009 at 4:00am

Outsourcing: ROI meets the expectations

Deloitte undertook a research effort to analyze companies outsourcing their operations a few months ago. The research included satisfaction with the outsourcing activities, motivation to outsource, expectations connected with the outsourcing initiative, how the venors had been selected, how flexible is the outsourcing contract and what they would another way while outsourcing now.

70% of the companies asked in the survey were satisfied or very satisfied with their outsourcing arrangements. They… Continue

Posted by Magdalena Szarafin on June 20, 2009 at 1:49pm — 2 Comments