BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects






Majority of the respondents agreed to this statement with varied reasons

Although overall reply expected was positive but surprisingly we found a positive reply from whooping 74 % of surveyed which shows quite a good confidence level in the market in favor of Indian outsourcing business.
 
But there was a catch when we saw the reasons our respondents have given in favor of the topic under discussion.
 
Only 12% of surveyed believed that India would be able to survive the present slump in the market because of its unique skill set and 62 % of surveyed believed that India would still survive in such conditions because of its low cost high quality image worldwide.
 
There were still 26% of the respondents who were either not sure or felt that there are other countries having alternative skill set at low cost as far as outsourcing destination is concerned looking into present global recession.
 
There are unarguably other destinations where outsourcing business is moving i.e. Philippines, China, Middle East, South America etc, but India has its unique combination of low cost, high skill set,high quality of delivery model and above all maturity of handling outsourcing business.

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