Survey Report : Outsourcing Challenges 2009

Case 5 : Internal security and corporate governance are the new threats. 1 Reply

Majority of the respondents did not agree or were not sure58 % of respondents were either not sure or did not agree to the statement that Internal security and corporate governance are the new…Continue

Tags: the, new, threats., are, governance

Started by BPO Voice. Last reply by Posco Apr 17, 2009.

Case 1 : Present Scenario of global recession will drive in more business to India.

Most of the respondents were positive with tag attached.Most of the respondents were positive and felt that India would get more business during the period of recession. As many as 68% of the…Continue

Started by BPO Voice Apr 5, 2009.

Case 2 : Satyam Fiasco is a one off incident, which won't affect any further.

Majority of the respondents supported this statement with a bit of suspicion82 % of surveyed showed confidence in Indian Inc. but had some sort of suspicion, probably because Satyam fiasco was…Continue

Tags: won't, which, affect, any, further.

Started by BPO Voice Apr 5, 2009.

Case 3 : With recession, the problem of attrition and high payouts has got solved on its own.

Majority of the respondents disagreed to this statement62 % of respondents either did not agree to this or were not sure about it. 36 % of surveyed straight away said no which means there is an ample…Continue

Tags: got, has, solved, on, own.

Started by BPO Voice Apr 5, 2009.

Case 4 : Indian BPO sector is capable of surviving the current slump in the market.

Majority of the respondents agreed to this statement with varied reasonsAlthough overall reply expected was positive but surprisingly we found a positive reply from whooping 74 % of surveyed which…Continue

Started by BPO Voice Apr 5, 2009.

Case 6 : Salary Cuts and raised performance bars are better options to layoffs in the time of recession.

A good lot of respondents were in favor of this, but at the same time respondents against this were no less in number.53 % of the respondents were sure that salary cuts and raised performance bars…Continue

Tags: in, layoffs, to, the, time

Started by BPO Voice Apr 5, 2009.

Case 7 : Clients will increase geographical diversity to de-risk the delivery model.

70 % of surveyed agreed to this because in times to come this would be inevitable for various reasons.As many as 70 % surveyed felt that clients would increase geographic diversity to de-risk the…Continue

Tags: de-risk, the, delivery, model, to

Started by BPO Voice Apr 5, 2009.

Case 8 : Pricing pressures will result in reduced rates and high accountability.

Majority of our respondents agreed to this statement looking into present market scenario62 % of surveyed were a worried lot because of the competition from other outsourcing destinations and…Continue

Started by BPO Voice Apr 5, 2009.

Case 9 : Obama's proposal to cut tax incentives will impact the Indian outsourcing industry.

49% of the respondents supported that Obama's proposed cut on tax incentives will impact Indian outsourcing industry49 % of the respondents believed it to be true and feel that this surely will…Continue

Tags: the, impact, Indian, outsourcing, industry.

Started by BPO Voice Apr 5, 2009.

Case 10 : When do you expect the market to bounce back?

60% of the respondents felt that market would be back on track within 18 monthsThere was a proportionate response from the our respondents.23 % of the respondents believed that market would bounce…Continue

Started by BPO Voice Apr 5, 2009.

Case 11 : How much have you been affected in the current scenario?

83 % of surveyed were affected either marginally or significantlySignificantly large number (83%) of respondents were affected by the present downturn of the economy52 % of surveyed felt marginal…Continue

Tags: in, the, current, scenario?, affected

Started by BPO Voice Apr 5, 2009.