This week in Shared Services & Outsourcing - 9 June 2009

Hi,

As the market adapts to a new economic reality, sourcing agreements have been impacted. Has that meant increased complexity? Richard Cumbley, Partner at Linklaters LLP London, says it doesn’t have to, in his two part series on 'Contract Complexity'.

Cumbley explains “One of the biggest problem areas for deals gone wrong is where advisors have squeezed perfectly sensible commercial arrangements to fit the kind of model they are used to.”

While it may sound obvious, the customer is responsible for identifying his ‘metrics’ and expectations at the beginning of the deal – whether this is driving efficiencies or reducing FTEs. If a customer can clearly articulate what they want, a supplier will have more of a fighting chance in delivering real value. Your organization is unique… investing in a commercial model, built specifically for you will achieve real economics from the deal you agree. How have your contracts changed, if at all in the current climate? Drop me a line...

READ THE ENTIRE ISSUE HERE: http://image.exct.net/lib/fef716717c6301/d/1/Gateway_09_June_2009_W...

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TOP CONTENT
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a. Contract Complexity (Part 2)
Part II of our series discussing changes in contract outsourcing with the Legal industry focuses on 'aligning suppliers with your goals and managing contracts.
http://www.ssonetwork.com/topic_detail.aspx?id=4954&ekfrm=6

b. 7 Procurement Outsourcing Myths, Demystified
Genpact dispels 7 common myths when it comes to procurement outsourcing (PO) initiatives
http://www.ssonetwork.com/topic_detail.aspx?id=5010&ekfrm=6

c. Innovations in BPO Contracting: Lessons For Negotiators
While many would like to simplify the way that BPO relationships are formed, there is an understanding that there must be discipline and instruments to manage the risk of failure
http://www.ssonetwork.com/topic_detail.aspx?id=4950&ekfrm=6

READ THE ENTIRE ISSUE HERE: http://image.exct.net/lib/fef716717c6301/d/1/Gateway_09_June_2009_W...

Regards
Chris Gayner
Shared Services and Outsourcing Network (SSON)
www.ssonetwork.com
Chris.gayner@ssonetwork.com