Shared Services & Outsourcing
Information
Shared Services & Outsourcing Network (SSON) is a one stop shop for shared services and outsourcing professionals.
Website: http://www.ssonetwork.com
Location: Global
Members: 29
Latest Activity: Feb 24
Outsourcing Industry and Call Centers Forum
This week in Shared Services & Outsourcing - 9 June 2009
Hi, As the market adapts to a new economic reality, sourcing agreements have been impacted. Has that meant increased complexity? Richard Cumbley, Partner at Linklaters LLP London, says it doesn’t ha…
Tagged: SSONetwork, Sourcing, ssonetwork, Outsourcing, BPO
Started by Chris Gayner Jun. 10, 2009.
Customer Feedback
Hi, A member of SSON has advised their key improvement activities for 2009 is designing a more formal customer (user) feedback model. Ideally the SSON member does not want to set up a stand alone cu…
Tagged: SSONetwork, Sourcing, ssonetwork, Outsourcing, BPO
Started by Chris Gayner Mar. 25, 2009.
Enhancing P2P Redesign with Process Excellence
Presenting at the Procure-to-Pay Summit 2009 in Miami, Florida, Ramesh Krish looks at using process improvement tools in the procure-to-pay process, including an investigation of the DMAIC process, p…
Started by Chris Gayner Mar. 4, 2009.
SSON Gateway e-newsletter: 4 February 2009
Fears are growing, in Europe in particular, over the “buy USA” clause in President Obama’s $825-billion economic stimulus plan, the Senate version of which calls for federal aid in certain sectors to…
Tagged: enewsletter, Gateway, Services, Shared, SSON
Started by Chris Gayner Feb. 5, 2009.
Comment Wall
Comment
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Comment by CorrisSoft Solutions on January 21, 2010 at 5:43pm
- Could this be a sort of 'insourcing' type where sharing resources and optimising capacity utilisation will take place more?
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Comment by Chris Gayner on November 21, 2008 at 7:53am -
Hi Priya,
Thanks for your comment, First let's define both:
Shared Services is basically the centralization of back end/administrative functions and/or tasks (such as Accounts Payable, Travel expense payments, invoicing etc) either internal within an organization, outsourced to a service provider or a mix of the two. The Shared Service Center (SSC) then views the parent organization as a client/customer within itself.
Outsourcing: In a nutshell is the situation where an organization sub contracts a process, task, project or business unit to a third party supplier.
Thus there is some cross over in these models, however Shared Services is a multi-faceted approach which looks at the company as a customer rather than simply an outsourced service/product.
Both Shared Services and Outsourcing share very similar goals - reduce costs, leverage global resources (human, capital, technology, experience, economies of scale), increase efficiency - however Shared Services also looks at increasing the performance of the function in terms of quality, effectiveness and overall responsiveness to the organizations needs.
If you would like any further clarity on definitions, I suggest a quick visit to Wikipedia. For more information on Shared Services in practice, please visit our webiste www.ssonetwork.com
Thank you
Chris G
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Comment by Priya Verma on November 15, 2008 at 6:46pm - can u explain.. what exactly is the difference between shared services n outsourcing.... r they two opposite business models...
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