WyzQ - A Quality Management Service

WyzMindZ Solutions Pvt. Ltd

WyzQ™ - A Third party Transaction monitoring Managed services ensuring unbiased feedback on the call center quality.

WyzQ™ ensures that no company will make perhaps the most egregious error a growing company can make, i.e., to focus on the core operations of the company at the expense of the call center. There’s no question that sustaining the company’s most essential functions must continue unabated. A computer manufacturer, for example, has to continually explore ways to make its computers better and faster while reducing costs. But in doing so, many expanding companies put all their resources into these areas and neglect the more mundane interactions that occur in the call center on a daily basis. Concentrating on core competencies while ignoring the call center, can be commercial suicide. It really won’t matter how well your computers perform if the prospect’s interaction with your call center is off-putting, uninformative, and downright forgettable. WyzQ™ service ensures that an independent third party team, provide UN-biased feedback on the Call Center Quality.

Build a Holistic Quality Strategy instead of another Transaction Monitoring Team

•  Clear & Defined Quality Performance Measures
•  Pro-Active identification of Systemic & Training related issues
•  Impact of Service Delivery Issues on Quality of Service Delivered
•  Customer Experience Correlated to the Process Quality
•  Gain customer insights that influence future strategies
•  Gain a 3rd party – expert perspective on the Process & Operations

Reduce Cost of Quality Monitoring.

Spend little or Nothing on Trade-mark Wyz-Loop – A Planet Class Quality Monitoring Software Tool.
A Dedicated Quality Team supported by the Quality Experts. With no upfront investment.

For More details log on to: - www.wyzmindz.com
Mail us at: - sachin.manan@wyzmindz.com
Contact us on: - +911-45652985
Address: - Building number 156, Block F - 17
Rohini, New Delhi - 110085