Retain BPO talent with work-life balance support
Despite budget restraints, companies in the business process outsourcing (BPO) sector can retain their valuable employees by focusing on "quality of life" incentives, according to a study by XMG Global ICT Research and Advisory.
XMG Global said its recent multi-client study covering three established offshoring countries—namely India, the Philippines and China—showed a common trend: High-performing supervisors, team leaders and mid-managers employed in BPOs and call centers can be retained without huge additional spending.
It's true that high compensation in the form of cash is still the "most essential" incentive for key talents, according to the research.
However, the interest in strictly cash compensation is starting to wane, specifically among high-level employees working in call centers and BPOs.
XMG said in a report that while the use of cash rewards is consistent with or slightly behind levels reported last year, some categories of non-monetary rewards, or what XMG Global calls "quality of life" incentives, increased by an astounding 18%. Examples of these incentives include flex hours, additional paid time off, telecommuting, stress management and family counselling.
Source : www.abs-cbnnews.com
XMG Global said its recent multi-client study covering three established offshoring countries—namely India, the Philippines and China—showed a common trend: High-performing supervisors, team leaders and mid-managers employed in BPOs and call centers can be retained without huge additional spending.
It's true that high compensation in the form of cash is still the "most essential" incentive for key talents, according to the research.
However, the interest in strictly cash compensation is starting to wane, specifically among high-level employees working in call centers and BPOs.
XMG said in a report that while the use of cash rewards is consistent with or slightly behind levels reported last year, some categories of non-monetary rewards, or what XMG Global calls "quality of life" incentives, increased by an astounding 18%. Examples of these incentives include flex hours, additional paid time off, telecommuting, stress management and family counselling.
Source : www.abs-cbnnews.com
Tags: balance, bpo, retain, support, talent, with, work-life
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Permalink Reply by Judith Paul Jackson on -
Hi Susan,
Great article you posted and so true. My passion is work/ life balance and our company has created a program specifically for call centers based in India. May I send you some more detailed info? Thanks!
