Many contact centers are struggling with the problem of attracting the right kind of talent at the right cost! The question is how? Here are the few solutions, do add yours if you
any other than listed here.
Catch them young – tie up with schools and colleges.
Improve the overall branding of the industry to attract top talent.
Remain active on social media – keep improving your talent base.
Recruit non-traditional workers like retirees or housewomen.
Offer work from home opportunities.
What do you have to say on it?