Call Center Services, Outsourcing Services, Outsourcing Projects
What do you have to say on it?
I think you're points are valid here but I believe the true solution to the problem is eductaion. If you employ call centre staff at a young age then the idea is that they are still receptive to learning new things better and in turn become better operators. Call centre outsourcing seems to be a good option also as companies will use the above method to ensure that they are clued up on the clients products/services to the full before even picking up the phone.