Don't Work with Jerks: How to Recognize a Difficult Client Early

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1. Who is a difficult client

To help you decide what things may be important to you, here are some of the most common traits of difficult clients:

- They do not respect your time

- They tell you how to do your work

- They always check up on you

- They constantly change their mind about a project

- They knit pick over every detail

- They try to intimidate you into doing things you haven't agreed to

- They treat you as if they're the boss and you are the employee

- They have little respect for your expertise

- They call you at a non-scheduled time

- They frequently e-mail you with questions, requiring long replies

- They ask you to throw in a few extras without offering to pay extra

- They keep reminding you how high your fees are

- They are frequently disappointed with your work

- They won't pay on time, but ask you to continue working with them

- They frequently cancel or reschedule your meetings

- They believe they're your only client, & demand your full attention

You can complete this list by adding a few other traits that you find annoying or unacceptable in your business, or to your life style.

2. Red flags: Early warnings of a difficult client

Once you know what's important to you, how do you look for signs that this may be a difficult client? First of all, listen to your intuition. It's easy to ignore the red flags, especially if you're hungry for business.

"Your gut is never wrong," one IT consultant said. "Whenever I've ended up with a nightmare client, it's because I didn't listen to my instinct and I went for the zeroes."

Listen to your instinct. Additionally, do your best to avoid clients that:

- Don't want to sign a contract

- Are in a rush

- Are looking for the cheapest provider

- Are your friends and relatives

Create a profile of your ideal client, and check every prospect against it before taking them on. "This is crazy!" you may be thinking. "Won't choosing clients so carefully cost me business?" Not really.

Usually, you will spend more time on a difficult client (time that you could spend prospecting, working with other clients, or simply taking a break), your mood and personal life may become affected by this project, and you may even end up not being paid at all!

Screen your prospects carefully, and instantly improve the quality of your business life.

3. Assessments - your best friend in screening clients

After reading this, you may be thinking that screening takes too much work and time. Bear with me, because this task has just become as easy as 1-2-3.

You can completely automate the screening process, by asking your prospects to complete an assessment before you take them on.

The questions you ask should include the things that are important to you as a business owner, and as a person. You may ask them about how they worked with professionals in the past, what their style of communication is, how much time they plan to devote to this project, what their deadline is, how committed they are to completing it, and so on. Refer to your ideal client profile when putting together a list of questions.

The fact that they're willing to spend time answering an extensive list of questions already shows that this is a serious prospect, and helps you weed out as many "time-wasters" as possible.


Source: Milana Leshinsky