“You illiterate Indians have no brains. I have no time for the lot of you. F**k off!”
These are just some of the racist abuses hurled at BPO employees every day. Worse, they are expected to cheerfully wish their abuser a good day.
The world of the young and often straight-out-of-college call centre workers might be fast and loaded with money. But it also exposes them to the worst of racist slurs from the citizens of developed countries.
At the receiving end
“Racial abuse is a job hazard that most employees have to deal with,” a report on the Global South Research Group survey had said. “Either you live with it or opt out,” says Gurgaon-based call centre employee Rakesh Gulati, aka ‘Ricky’.
Vandana Raj Nath, who works with a Noida-based company, adds, “I have to Americanise my accent so that my client is comfortable speaking with me and does not guess that I’m Indian. Some of them don’t like dealing with Indians.”
Source :
http://www.hindustantimes.com/StoryPage/StoryPage.aspx?id=dc694c12-...
How many of us try not to sound Indian..or defend ourselves while disclosing our real location...Infact suppose if some one doesnt recognises your accent and say you were nice..thank god i wasnt dealing with a fu@#ing Indian..how would u react to it ?
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