Call Center Services, Outsourcing Services, Outsourcing Projects
Inception through governance: the power of Enterprise Taxonomy
The workshop will be divided into two parts:
1. Introduction to information taxonomy for business
2. A masterclass in the application of a taxonomy in the workplace including governance, management, application and extension.
The masterclass will use real project examples to help participants become familiar with the key uses of taxonomies in the workplace. It will address what needs to be considered in their design, creation, use, management and extension of an enterprise Taxonomy and its relationship to information and knowledge management business and systems processes. Practical examples will be provided throughout the day helping participants understand the numerous applications of taxonomy to navigation, other online presentation devices, to metadata and to user-centered information delivery.