NEWZEALAND INBOUND PROCESS

PC Care | Customer Service

• To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems.

• In Order To Provide Basic or Technical Assistance

• Online Assistance for Billing

• Transfer And Escalate Calls If Irrelevant To The Queue.

• To Provide Extensive Support And Assistance.

• Project Type :Inbound PC Care Customer Service / Technical Support

• Customer Base :New Zealand

• Seats Required :20 (FTE) 10 Technical 10 Non Technical

• +3 (Project heads)

• Time Zone :NZST

• Project Operations :365 Days 24/7

• Technology :AVAYA Predictive Dialers / Modern Computers with High End configuration / Leased Line HIGH End Bandwidth /Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 – 2.0Ghz (8 Cores)

• Certifications : OSP / DOT, STPI

• Payment Channels :Bank Transfer

• Payment Frequency :Every 12 Days

• Training & Support :Migration Training / ONSITE “Hands ON” Training

Payout :NZD14.82 / Hour

Prepayment :NZD 28454.40

Commitment Bond – NZD 4842.68 +VAT / SLOT

Prepayment Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE.

Commitment Bond Will Be Refunded In The 2nd Prepayment Of The Payout.

• 20 Service Experts With 3 Admin Panel Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.

• A Service Team With Equal Ratio Of Male / Female Telephonic Officers As The Staffing Scheme.

• A Quality Control And A Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.

• Able To Setup Inbuilt Resources, For TRAINING / STAFFING / RECRUITMENT.

• Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.

• Company Profile & Required Documents To Be Emailed For Validation.

• If Validated, NDA & CIS Will Be Emailed.

• Service Level Agreement Will Be Sent For Acceptance And Signatures.

• Invoice For The Commitment Bond Will Be Rolled Along With The SLA.

• SLA / INVOICE Has To Be Signed And Honored Simultaneously.

• Center Visit For Technical Assessment / Onsite Training Will Be Scheduled

• Prepayments Will Be Wired Before The Day The Service Provider Goes LIVE

• Quality Assessment Will Be Reviewed And Feed Back Given On a Day To Day Basis Via “Call Barging”

• Invoices Has To Be Raised And Sent On The 8th Day Of Every Week.

K.SRIHARSHA,
9886427292

Replies are closed for this discussion.

Replies to This Discussion

Permalink Reply by Prakash on August 25, 2010 at 4:37pm

Hi

We are interested above said project. can you please send more details to samuprakash@gmail.com and let me know how to start this project.

Regards
Prakash

Permalink Reply by Rikehs Sinha on August 26, 2010 at 4:08pm

Kindly send me the complete project detail in my id
rikesh.sinha@capsinus.com
For information about our company you can visit www.capsinus.com
Thank you.

Permalink Reply by Ravindra Singh on August 28, 2010 at 10:51pm

Hi All,

I am looking out for a domestic process voice / non voice can some one help me???

You can mail the details on ravindra.singh@spacecos.com

Permalink Reply by jeet singh on August 31, 2010 at 5:02pm

Hi,

Mastermind Global services BPO India Pvt Ltd:

Introduction:

Established in July 2009, Mastermind Services BPO India Pvt. Ltd is an 8000 seater, state-of-the-art, multi-channel integrated call center at Mumbai

Capabilities:

We are a fast growing business entity providing IT enabled services, established for its value system and customer satisfaction with a complete focus on the returns on investments of our client.

We offer you a value added business model, with our deep domain expertise in BFSI, comprehensive and flexible solution offerings. We are currently running 24/7 operations for inbound process and the management team comes with varied and rich experience who can deliver as per requirement.

Department Framework:

Ø Human Resource: Flexibility in staffing levels & skill sets

Ø Technology: Latest Technology Available

Ø Operations: As per COPC Framework, Metric driven, Focus on capability enhancement

Ø Quality: As per Six Sigma Framework, followed DMAIC procedures

Proposal:

Ø Data Centre

Ø Backoffice Services

Ø Call Center Services

Looking forward to hear from you and an appointment to meet and partner with you for the outsourcing endeavor and would work towards fulfilling its objectives of high quality & process excellence discuss on any requirements.

Look forward for have a fruitful business relation ahead, kindly advice how can we take this ahead.

Warms Regards,
Daljeet Singh Kauldhar
Business Development
Mob (No) : 07738384776 / 02261771103
Email Id : daljeet.singh@mgspl.com
www.mgspl.com

Permalink Reply by The Address Outsourcing on September 4, 2010 at 1:07am

Hi Sri,
We are 10 seater call centre in Dwarka, New Delhi and dialling for UK outbound campaign.

We are able to make satisfactory sales as we have a team of dedicated and hard working people.

So kindly mail me the details so that we can see if we can work together.

Regards
Amit Kalkhandey | Vikas Tomar

www.TheAddressOutsourcing.weebly.com
skype id : TheAddressOutsourcing
mail : TheAddres@aol.in

Permalink Reply by Vishal Sood on September 4, 2010 at 9:56pm

Hi,

We are a 100% subsidiary of ExpertServ Llc, USA and have been in operations at our own 500 seat facility located in Gurgaon, India over 5 years.

I am attaching our company profile with details of processes that we have and are handling to give you a fair idea of our delivery capabilities.

Please mail me the details on vishal@expertserv.com

Best Regards

Vishal Sood
Head – Business Strategy and Client Engagement ExpertServ Solutions (India) Private Limited An ISO 9001:2000 and 27001:2005 Company

Mobile : +91-981 613 9900
Office : +91 (0124) 355 0263, Fax : +91 (0124) 355 0232 Toll Free : 800 239 0129 Extn : 39208 D-34, Sector-33, Infocity Phase-II, Gurgaon-122001, Haryana, India

Permalink Reply by Nelson Symonds on September 6, 2010 at 8:07pm

Harsha,
Tried to call you but your number is coming switched off. pls call me..... Aninda

Permalink Reply by KAIF ALAM on September 6, 2010 at 9:46pm

Hi,
Kindly send me the complete project detail in my id
kaifalam13@rediffmail.com
For information about our company you can visit www.vmtspl.com

Thank you.

Permalink Reply by Rajeev Jha on September 6, 2010 at 10:38pm

Hi,

Please send me full process details to my id rajeev@iconinfosystems.co.in for the further discussion.

Thanks,
Rajeev

Permalink Reply by kunal jagtap on September 7, 2010 at 9:57pm

We are the consultant to outsource the projects for IT & IT enable services. Currently we are dealing with NON-VOICE processes like form filling .We do provide a Genuine Voice Processes as well.

Genuine Process Provider.

For More details please get back to me at itesoutsourcing@gmail.com.

Regards,
Kunal.J
+91-9922424073

Permalink Reply by kunal jagtap on September 9, 2010 at 8:04pm

For More details please get back to me at itesoutsourcing@gmail.com.

Regards,
Kunal.J
+91-9922424073