Description:
To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems.
In Order To Provide Basic or Technical Assistance
Online Assistance for Billing
Transfer And Escalate Calls If Irrelevant To The Queue.
To Provide Extensive Support And Assistance.
Customer Base : New Zealand
Seats Required :20 (FTE) 10 Technical 10 Non Technical +3 (Project heads)
Time Zone :NZST
Project Operations : 365 Days 24/7
Technology :
AVAYA Predictive Dialers
Modern Computers with High End configuration
Leased Line HIGH End Bandwidth
Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 – 2.0Ghz (8 Cores)
Certifications : OSP / DOT, STPI
Payment Channels: Bank Transfer
Payment Frequency : Every 12 Days
Training & Support : Migration Training / ONSITE “Hands ON” Training
Payout : NZD14.82 / Hour
Monthly Billing: : NZD 213,408 = Rs 71,49,000
Client Advance : NZD 28454.40 = Rs 9,45,000
Client Advance Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE.
Refundable Commitment Bond – NZD 14582. +tds / SLOT
Commitment Bond Will Be Refunded In The 2nd Prepayment Of The Payout.
Agents / Signup :
20 Service Experts With 3 Admin Panel Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.
A Service Team With Equal Ratio Of Male / Female Telephonic Officers As The Staffing Scheme.
A Quality Control And A Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.
Able To Setup Inbuilt Resources, For TRAINING / STAFFING / RECRUITMENT.
Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.
Company Profile & Required Documents To Be Emailed For Validation.
If Validated, NDA & CIS Will Be Emailed.
Service Level Agreement Will Be Sent For Acceptance And Signatures.
Invoice For The Commitment Bond Will Be Rolled Along With The SLA.
SLA / INVOICE Has To Be Signed And Honored Simultaneously.
Center Visit For Technical Assessment / Onsite Training Will Be Scheduled
Client Advance Will Be Wired Before The Day The Service Provider Goes LIVE
Quality Assessment Will Be Reviewed And Feed Back Given On a Day To Day Basis Via “Call Barging”
Invoices Has To Be Raised And Sent On The 8th Day Of Every Week.
*****All details about the client will be provided after the NDA only.
Business Processing Fee :-
X Lacs at the time of signing NDA/ XX lacs at the time of SLA
Royalty XX %
Interested centers plz send your company profile with letter of interest to ladyprofessionals@gmail.com to get more details about the process and signup procedures
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