BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

1: BLENDED PROCESS {DOMESTIC & INTL (INBOUND, OUTBOUND AND CHAT SUPPORT)}

Type of Process: Blended Process (Outbound, Inbound, Chat Support)

Work Description: Sales, After Sales Customer Care, Live Transfers of Pickup Orders, Courtesy Call

Industry Vertical: Travel (International and Domestic)

Seats: Outbound 20 Seats (10 AM to 7 PM)
Inbound 5 Seats (Initially 10 AM to 7 PM during the pilot stage, thereafter 24x7)
Chat 5 Seats (Initially 10 AM to 7 PM during the pilot stage, thereafter 24x7)

Payout: Outbound Incentives based on sales (Can also be fixed based on centers profile)
Inbound $ 4/hour
Chat $ 3/hour

Location: 1 center per state to begin with (Anywhere in North India)
Contract: 1 year extendable to 3 years
Training: Training material will be provided, in case trainer is required then the cost has to be borne by the center
Billing Cycle: 30 days

Documents required:

1. Company Profile
2. Company DDR
3. Last 3 years Balance Sheet and Profit and Loss statement
4. Articles and Memorandum of Association
5. Last 6 months Bank statement
6. Director’s profile along with senior Management profile
7. Details of any 2 previous inbound projects handled
8. DOT Licenses (Domestic & International)
9. NASSCOM Membership details

Note : Based on the centers performance, the seats can be ramped up to a maximum of 30 for Outbound, 20 for Inbound and 20 for Chat (x3 shifts)

Signup Amount = 9 Lack

ROYALITY: 3 % PER MONTH

2: Domestic Inbound for Travel &Tours Company (Advance payment)


Payment 20k/Seat/Shift

Shift Timing Normal Business Hours (Day Shift)
After One Month it can be run 24*7

Monthly billing 20k * 20 seats = 4lacs (50% ADVANCE FROM CLIENT SIDE EVERY MONTH)
Slots 20 Seats

Centers Technical Requirements - Inbound ACD, E1 PRI. The E1 rentals shall be borne by the Company.
The process is running live in Dehradun, Bhopal, etc.
We have 2 slots available of 20 seats each. the signups shall happen in Kolkata.
Return flight charges of one portal representative shall have to be borne by the center.
Details shall be shared once your center is ready to travel to Kolkata.
Signup Amount = 8 Lacks

ROYALITY: 3 % PER MONTH

3: SEO PROJECTS

Slots ----- Available: 6 x 10 Seats
Work Load ----- Unlimited
Payout ----- Forum Posting@25 USD per 100 posting.
Review Writing@20 Cents per 100 Words.
Market Research@15 USD per seat/Hour.
Monthly Billing ---- 550,000 INR
Work Scope ---- Data Research, Data Entry, and Internet Marketing
Skills Required ---- Perfect English with excellent computer knowledge.
TAT --- 24 Hours
Payment Cycle --- Daily from the 6th day onwards via PayPal.
Contract Tenure ---- 12 Months.
Sign Up ---- Direct Signup with the Client.
Center should make sure that their agents are well prepared and online before 15 minutes of the shift timing to receive and deliver the workload on daily basis.
Daily reports through excel format along with attendance report of agents will be required.
Center needs to send Project Manager to client location for live training. Center will be required to have an operative PayPal account for payment transfer
Feel free to contact for further queries.

Signup Amount = 3.5 Lacks
ROYALITY: 3 % PER MONTH

4: Mortgage Back office process

Seats Available : Minimum 50 Seats (Available 6 slots of 50 each)
Procurement Fee : ` 35,000 per seat (` 27,000 per seat to be paid to the client + ` 8,000 per seat consultancy charge).
Fixed Payout : $ 575 per seat
Payment Cycle : Fortnightly
Training Period : 4 weeks (No payment shall be made during this period)
Bonus & Revision : Bonus of $ 200 per seat on completion of 12 months of billing term without any disruption or downsize.
Minimum 10% increase in billing/seat for the existing staff those who completed 12 months.
Signup with : US Based Client
Business procurement fee is to be paid in installments as under:
` 4.00 Lacs at the time of signing the NDA and LOI,
` 6.00 Lacs at the time of signing of the SLA with the client,
` 5.00 Lacs from the first months billing and
` 2.50 Lacs from the second months billing
Seat Segregation:
10 – 15% of the seats will be required to be available during the shift timings to co-ordinate with the client as well as collect information from the customers.
Balance 85% - 90% of the seats will be required for Mortgage records/application processing.
Licensed copies of the required Software will be provided by the client (Adobe Professional, Central Point and/or Encompass360)
24 x 7 Support
Center requires to have all PCs with Licensed versions of the Operating System
Center Profile
Minimum 100 seats capacity in 1 shift
Minimum 2 years in the BPO industry with experience in Non Voice & Voice Programs
DOT, STPI registered and ISO Certified centers preferred
Proof of existence (Balance Sheet, P&L for 2 years)

Signup Amount = 55k / Seat (50% At the time of signup + 50% in 2 months Billing )

ROYALITY: 3 % PER MONTH

5: PDF TO MS WORD PROJECTION

Work Load : 400 Pages Per Seat

TAT : 15 Days

Payment : Rs. 30/page
Billing : Weekly on Data Submission

Note – 90% Accuracy. Full Payment For Correct Work.

Royalty: 10%

Check Sample Files.

Direct centers please contact

6 : HTML TAGGING

Minimum Seat: 10Seats
Input File: IMAGE
Output File: HTML
Payout: Rs. 40/- per page
Accuracy: Above 90%
Workload: 25Pages per system per daily
Contract: 12 Months
Sign Up: Direct Client -
Seats Available: 100 Seats only.
Royalty: 3% on monthly Billing
payment : monthly


BG is available : for 50 or more than 50 seats sign up .



Signup Amount = 12 k /per Seat



--


7 : PDF TO EXCEL PROCESS

TOTAL WORK LOAD --- 1,350,000 Forms

PROJECT LIMIT -- 3 years

WORK LOAD --- 37,500 Forms/Month

QUALITY --- 99.01%-100% Full Payment
97.01%-99% 50% Deduction from the payment
95.01%-97% 80% Deduction from the payment
85.01%-95% No payment - One Rework
85% or below No payment - No rework

WORK MODE --- Online/offline

RATE --- USD 0.10 to .20/Form

TOTAL PROJECT BILLING --- USD 135,000.00

MONTHLY BILLING ---- USD 3,750

PAYMENT MODE ---- Monthly

PAYMENT SURETY ---- SBLC In case the center takes 5 or more slots. Center
needs to pay 8.5% (OneTime) of the SBLC value towards Setup Charges at the time of the signup with
the client

Signup Amount = 10 K / Seat

9: FORM FILLING PROCESS (3)

TOTAL WORK LOAD 2,20,000 Forms

PROJECT LIMIT 11 MONTHS renewable to 3 years

WORK LOAD 20,000 Forms/Month

QUALITY 99.01%-100% Full Payment
97.01%-99% 50% Deduction from the payment
95.01%-97% 70% Deduction from the payment
90.01%-95% 90% Deduction from the payment
80.01%-90% No payment - One Rework
80% or below No payment - No rework

WORK MODE Online

RATE USD 0.57/Form

TOTAL PROJECT BILLING USD 125,400.00

MONTHLY BILLING USD 11,400.00

PAYMENT MODE Monthly

Signup Amount = 35 k / Seat

ROYALITY: 3 % PER MONTH

10 :

11 : PDF TO EXCEL PROJECT

TOTAL WORK LOAD 240,000 FORMS
PROJECT LIMIT12 MONTHS renewable to 3 years
WORK LOAD 20,000 FORMS/MONTH
QUALITY 95% + = 100% Payment, 90 – 95% = 50% Payment
SYSTEMS REQUIREMENT 10 SYSTEMS
WORK MODE FTP/CD
RATE Rs. 10/Form
TOTAL PROJECT BILLING Rs. 2,400,000.00
MONTHLY BILLING Rs. 200,000.00
PAYMENT MODE Monthly

Signup with very valuable and reliable Company.

Signup Amount = 15K / Seat

ROYALITY: 3 % PER MONTH

12: Form Filling For LAW COMAPANY

TOTAL WORK LOAD 500,000 FORMS (Only 1 Slot Available)
PROJECT LIMIT 10 MONTHS
WORK LOAD 50,000 FORMS/MONTH
QUALITY 95% + = 100% Payment, 90 – 95% = 75% Payment
SYSTEMS REQUIREMENT 6 SYSTEMS
WORK MODE FTP/CD
RATE SGD 0.175/Form
TOTAL PROJECT BILLING SGD 87,500.00
MONTHLY BILLING SGD 8,750.00
PAYMENT MODE Monthly/Fortnightly

Signup Amount = 40 K / Seat
ROYALITY: 3 % PER MONTH

13

14: HTML PROCESS:
1. TOTALLY YOU HAVE TO TYPE 240 TO 250 PAGES
2. DURATION: 16-18 DAYS
3. Rs-30* per PAGE,
4. CLIENT SHOULD SIGN AN AGREEMENT FOR 1 YEAR
5. AFTER PLACING THE ORDER WITHIN 24 HRS YOU WILL RECEIVE THE PROJECT WORK & WITHIN 48 HRS YOU WILL RECEIVE THE AGREEMENT FOR MORE DETAILS

Minimum seats 10

Reference center will be provided anywhere in INDIA (Major place only)

Please Note: HTML Tagging software will be provided by us. Software accuracy is more than 99%.

Steps

1. type image paragraph in word.
2. type image name is
3. type page name is

tag. 4. type word paragraph in 2nd

tag. 5. save notepad in html file. Signup Amount = 20 K / Seat

15 : FORM FILLING PROCESS (2)
TOTAL WORK LOAD 192,500 Forms

PROJECT LIMIT 11 MONTHS renewable to 3 years

WORK LOAD 17,500 Forms/Month

QUALITY 99.01%-100% Full Payment
97.01%-99% 50% Deduction from the payment
95.01%-97% 70% Deduction from the payment
90.01%-95% 90% Deduction from the payment
80.01%-90% No payment - One Rework
80% or below No payment - No rework

WORK MODE Online

RATE USD 0.70/Form

TOTAL PROJECT BILLING USD 134,750.00

MONTHLY BILLING USD 12,250.00

PAYMENT MODE Monthly

PAYMENT SURETY SBLC In case the center takes 2 or more slots. Center needs to pay 8.5% (One Time) of the SBLC value towards
Setup Charges at the time of the signup with the client

Signup Amount = 35k / Seat
ROYALITY: 3 % PER MONTH

16 : DATA CONVERSION (XML/HTML)



Job description as follows-
XML (Extensive Mark-up Language) is a cross-platform web-publishing format used to display and store information on the internet. The advantages of XML over other web-publishing formats include its flexibility, scalability, versatility and validation ability. Transforming existing web publishing formats to XML has been one of the most prolific tasks organizations perform, apparently due to the various advantages provided by the XML format.
• Text to XML
• Word to XML
• PDF to XML
• HTML to XML
• Excel to XML
• RTF to XML
HTML (Hyper Text Markup Language) has been a widely used document format since the internet revolution. HTML is one of the markup languages designed for making web pages. Most documents in WWW are written by using HTML that delivers information in a format-oriented basis. With the increased use of HTML there has been an increase in the need of HTML conversion services.
• Ms-Word to HTML conversion
• Paper to HTML conversion
• Conversion from any source format (microfilm, microfiche, print originals and electronic files) to HTML
• ASCII text into HTML
• MS word, MS excel to HTML
• DOC to HTML conversion
• PDF to HTML conversion
• XML to HTML conversion
• TIFF to HTML conversion
• JPEG to HTML conversion
• GIF to HTML conversion
• PNG to HTML conversion
• RTF to HTML conversion
• Ms PowerPoint to HTML conversion
XML/HTML CONVERSION
Ø XML/HTML CODING
Ø WORKLOAD IS UNLIMITED
Ø RATE PAID IS Rs.10 -15/ PAGE
Business Procurement fee is Rs. 4,00,000 (at sign-up with us)
Ø Royalty is 15% of monthly revenue
Ongoing work for Lifetime
Ø Sign-up with a large Publication house
Steps to sign-up is as follows-
Sign agreement with us
Pay the Business Procurement Fee
Get training and demo
Get commercial work from the Client

Signup Amount = 30 K / Seat
ROYALITY: 3 % PER MONTH


17 : LOGISTIC MANAGEMENT FORMFILLING WITH DIRECT SIGNUP

TOTAL WORK LOAD 165,000 Forms

PROJECT LIMIT 11 MONTHS renewable to 3 years

WORK LOAD 15,000 Forms/Month

QUALITY 99.01%-100% Full Payment
97.01%-99% 50% Deduction from the payment
95.01%-97% 70% Deduction from the payment
90.01%-95% 90% Deduction from the payment
80.01%-90% No payment - One Rework
80% or below No payment - No rework


WORK MODE Online

RATE USD 0.30/Form

TOTAL PROJECT BILLING USD 49,500.00

MONTHLY BILLING USD 4,500

PAYMENT MODE Monthly

PAYMENT SURETY SBLC In case the center takes 3 or more slots. Center needs to pay 8.5% (One
Time) of the SBLC value towards Setup Charges at the time of the signup with
the client

Signup Amount = 30K / Seat
ROYALITY: 3 % PER MONTH

Tags: INBOUND, PROJECT

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