Inbound Process - Tech Support for maintainence of PCs

Inbound Process

A huge inbound process from one of our U.K clients and the client is looking for centers from most of the cities of India to give support and maintenance of PCs. This is Pure Technical Support Inbound process and is one of a kind. The Client had approached Philippines to set up this process but we proposed a better rate and quality and pulled it in to India.

We are the only authorized consultants for this U.K client and we are looking for quality centers all over India with DOT license. STPI and ISO certified centers are welcome.

Project details are as below:
Technical Support Inbound
Payout: For Inbound: 10GBP/hr/workstation
TAT: 24/7
Min. no. of seats: 25-100 and ramping facility up to 300 seats
Contract period: 3 years, renewal after 3 years.
Advance: 40% of the monthly billing amount.

The client wants to start their operations after short listing centers from across India from February 10th. They will come down for the center visit along with their team to train the agents of respective contact centers. No expenses of the client have to be borne by the center as the client is coming at their own expense.

Interested centers please forward your company profiles for short listing. Once the center gets shortlisted, the client will send a confirmation mail directly to their respective email addresses.

Procedure of sign up will be as follows:
Short listed centers will sign up an agreement with our company.
Conference call will be made with the client and the call center.
Consultancy charges have to be paid to our company.
Client details will be provided to the center and they can even call the Client
and discuss the details of the process.
Recruitment will begin and then the Client will visit the center for training.
Advance payment will be issued by the Client when they visit the center before
the training starts.
After training for 1 week, the center goes live.

For further details, please do not hesitate to mail us up at slakhani7@yahoo.co.in

skype- sameerlakhani2