Call Center Services, Outsourcing Services, Outsourcing Projects
A great deal has been said on this website about the difficulties facing small and startup centers. Should we pay for processes? What can we do about bogus process brokers? And more recently: What is the future of the small and startup center?
The arguments for and against the first question we have heard many times, the general consensus of opinion appearing to be don’t pay, which is easily said by someone not fighting to keep their fledgling company alive, a more difficult choice for those who feel that they have no other alternative.
The second question lingers on. No sooner is a list of bogus process brokers compiled than they all change their names and telephone numbers, little if anything has been achieved and the business of creating a new list starts over.
For those of you who are now thinking that I am treating important questions in a dismissive manner, don’t even go there, I am not.
With regard to the third question: Small and startup centers play a vital role, often acting a springboard for those new to the industry, a place to learn before moving on to a larger center. How many tele-sales processes would survive without the hard work and team spirit only found in the small center? Not many. And how many times have we read news articles where the head of sales for an overseas company says that he prefers smaller centers because they are attentive to client needs, more responsive.
What continues to surprise me is that I see very few postings where business development is discussed, and whilst I agree that it may appear to be a fairly daunting task, approached in a logical common sense manner it is not overly difficult.
What also surprises me is that no one to my knowledge has proposed the formation of an association for small and startup centers. Not just a name and a bunch of silly titles but an active body. Given the number of seats small and startup centers represent in the industry, is it not time they had a voice?
Let me change that last sentence: Is it not time YOU had a voice?