Call Center Services, Outsourcing Services, Outsourcing Projects
I have decided to open this discussion as many of you have contacted me asking questions about establishing a BPO/KPO company or getting projects for an existing company. I would like to summarize some questions in this post to help people dealing with similar problems.
Sumit, a computer engineer from Pune wants to establish a BPO or a KPO company and has asked for advice. I have suggested him, first to define his strengths, analyze, what the potential customers are looking for and to try to match the needs with his expertise. I have also suggested to begin with 2-3 small projects: offering them for a very good price (or even free). They will be needed to be completed as good as only possible to get references which he needs applying for further projects. I have also recommended to take care of good, long-term relationship with the customers, offering them good quality, keeping the deadlines and - if necessary - offering assistance after completing of the project: it is 8 times more difficult (and expensive!) to gain a new customer than to keep the old one.
While starting the own business, you should talk to people who have their own companies to gain some experience. Visit some institutions as the chamber of commerce and get known if you are eligible to get a support while starting your own business and what criteria should be fullfilled.
Sadesh, a company owner from Trichy wants to get some projects without having to spend money upfront. I have suggested him to perceive his business in both: operative and strategic perspective. I have given him some advice how he can get the projects in a short-term perspective, however, I have also advised to take care of the long-term dimension. More to this subject see:
How to get BPO projects?
Shaik, an MBA student from Hyderabad, has asked how to start a BPO company. Before starting it, he wants to be good informed which is a proper way. I have adviced him to define the objectives, identify his strengths and the measures to achieve the objectives. I have also suggested to use the Internet as a powerful medium for developing the business. I have also given him some hyperlinks of websites dealing with projects, some chambers of commerce and other organizations supporting business. More to this topic:
How to start a BPO company?
I will be happy to hear from other people interested in the self-employment topic.
P.S. These are also interesting links for you:
Indisch-deutsches Software Competence Netzwerk (Indescon)